Front desk employees were amazing!!! The hotel itself needs to be renovated, it is falling apart and maintenance definitely is not a priority. The furniture is old and needs refinishing, broken tiles and carpet coming apart can be found everywhere. The ponds on the property are just mosquito breeding grounds with no circulation or maintenance. Don’t stay on Sunday, Monday or Tuesday if you want to eat at a restaurant on site. Our AC was set to 60 and couldn’t get the temp below 75. We stayed in the Penthouse suite. Wouldn’t stay here again.
David
David,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 27 日
Clean but old property
Our room was clean but the hotel is definitely in need of updates.
grant
grant,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 20 日
It's a beautiful location. Our room had some mildew in the bathroom from the Cleaners missing spots. Not good sign.
AC was absolutely atrocious. Had then send a tech to look at it. He closed the service call with no Remedies. Could not get the room warmer than 75 the whole trip. This is the second trip at zermatt where the ac sucked. It's enough that I don't wanna go back there it was so miserable tey8ng to sleep.
Alexander
Alexander,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 18 日
Communication solves all issues
I came for an official trip. Considering the nature of the trip, this was prudent to have a good night sleep and comfort to get recharged for the next day. After I made reservation, I made a phone call and requested for a room of my choice . I am so glad that all my requests were understood and considered. The front desk is super helpful and all the members of the team are friendly and knowledgeable.
I am glad that I chose to stay at Zermatt.
Zaigham
Zaigham,5 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 15 日
Russell
Russell,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Karly
Karly,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 1 日
Terry
Terry,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 21 日
Welcome to 1992
I am not one to leave reviews, but this experience mandates notice to other travelers… I did not think this resort was that old, but the entire experience felt like we were staying in 1992… I reserved what was described as the penthouse suite… That would imply that you’re going to have a roomie comfortable Semi modern room at worst…, The air conditioning would not work. It was extremely noisy… The room is relatively small versus the description with a lovely view of a parking lot… Would definitely not recommend… On a positive note the front desk staff was at least friendly. The general area is very beautiful… Absolutely time to update this property or bulldoze it and start over.
David
David,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
It was comfortable. The dishwasher wasnt working.
Michael
Michael,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Very clean, very nice.
John
John,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
Jared
Jared,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 5 日
Lorinda
Lorinda,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 5 日
Wonderful hotel great service. Beautiful atmosphere. We only stayed one night but we could’ve stayed a week and enjoyed so much more.
Lyndsie
Lyndsie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Very nice
The kids had a lot of fun. We loved the mi I golf and carousel. The grounds are beautiful and the room was comfortable for a family of 5
Amber
Amber,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 25 日
JOHN
JOHN,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 21 日
Alice
Alice,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 18 日
Great property. Comfy room. The additional resort fee was not clearly explained on Hotels.com, so it was an unpleasant surprise when we arrived. Otherwise, great place.
Kersten R
Kersten R,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 12 日
Jacob
Jacob,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
Lance
Lance,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Quiet, comfortable, and fun.
Nice place. I appreciated their beautiful and adorable mini golf course that was included in the resort fee fees. Though I didn’t use the pool, it did look tempting and the water felt nice temperature.
The room was comfortable and homey. I do wish there was a mini fridge and microwave, and that I could cast my device to the TV. There were a lot of channels to choose from though. They need to upgrade their port connections for chargers. They only had USB, and a lot of things use USB-C now. I liked the soaps and other toiletries. They smelled good. I like that our room was quiet.
Lani
Lani,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 2 日
Ana Victoria
Ana Victoria,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 2 日
Room was pleasant but no fridge and we were put a looming ways from the pool , restaurants and miniature golf. We want ed to use the pool one night but it closed at 8 and it was 7:15. We didn’t get a towel or sheet change or bed made after our first night.