No fue lo que realmente esperaba, muy poca buena atención al cliente
Maria Ilda
Maria Ilda,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 22 日
El baño hay que remodelarlo, de lo demás estuvo bien
juan fernando
juan fernando,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
maravilhoso
o hotel é incrivel. apesar de ser bem familiar e ter muitas crianças o parque aquático fica na outra extremidade do hotel, assim nem percebemos o número de crianças. Os restaurantes de especialidades não possuem reserva o que é ótimo! pois vc consegue visitar todos! Se tiver cheio da para esperar no bar bebendo um bom drink. Todos os funcionários super simpáticos e nos atenderam super bem! recomendo esse hotel !
Wander
Wander,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 21 日
Kristian
Kristian,5 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 11 日
Lucy
Lucy,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 6 日
Thomas
Thomas,5 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 2 日
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 30 日
Will never stay here again.May not use H.com again
I booked two different rooms on hotels.com they gave me a different room and could not offer me the room I had purchased and was shown as being updated and modern in the photos. My room is falling apart shows signs of water intrusion, smells of mold which is unsafe and both my husband and daughter have breathing issues. When I asked about why they could not offer me the room I had paid for the man told me those were for "Infinity" members only and could not explain how the photos got on hotels.com. I was furious. Additionally, the food is awful, the pool and facilities are totally worn and gross. The check in desk is a card table down a long hall. They failed to give us our key cards for towels when we checked in. The staff seem unaware of what real customer service is.
erica
erica,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 22 日
AMALIA
AMALIA,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 21 日
AMALIA
AMALIA,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Daity
Daity,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 18 日
Looking forward to going back
Staff was great. Wife has celiac and all the restaurants we visited were able to accommodate her needs. There were a couple spots that could use some maintenance, but the room was comfortable, good view of water, and fantastic recommendations for off site excursions.
William
William,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 16 日
Not worth the high price
For the price of this hotel I would choose another resort , the food was not very good , the drink are watered down . Only real nice thing about this resort is the location and nice beach
Mark
Mark,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Jessica Grisel
Jessica Grisel,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Nora
Nora,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 6 日
Good but it could be better
Food at the buffet is good, the Italian restaurant was just disappointment. Waiting an hour and half to get a seat. The beach is okay only thing is not too many beach chairs and I have to rent a cabana. Great service at the beach tho. Also the crowd is crazy, breakfast was a long line.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 24 日
Wonderful place for a family
UMID
UMID,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Haydee
Haydee,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 21 日
False advertisement
Staff was ok, not very friendly, food was less than ok, the Italian restaurant is terrible, all equipment on the gym was broken, I don’t recommend this hotel