Smelly room and alarms going off throughout the night.
Mark
Mark,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 26 日
True Catch UP
New place have some excellent staff and some not so excellent. Met an older (maybe maintenance man) who gave us a quick summary of the Hotel and its history he is a true asset to the company as his enthusiasm can not be bought. There was a woman who works in the kitchen however she has the voice of an angel and made our meal in the restaurant even better she should be getting more work. I would say overall even if the service was not always up to a level they never made you feel like anything was too much and always polite so should be commended all the same.
Louise
Louise,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 21 日
My stay.
Rooms although nice are on the ‘small size’ nowhere to put ‘stuff’.
If you are not fully fit then the upstairs rooms are not for you as it can be difficult to get up there. No Lifts!!!
Breakfast/Evening meal is a very short distance away from your room and not under cover so could be a bit uncomfortable during inclement weather. But you can hire an umbrella but these are in reception again away from you room. Hmm’
Michael
Michael,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 17 日
michael
michael,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 15 日
Brilliant stay
Brilliant stay, lovely clean room, very helpful staff at check in. What a beautiful house in stunning grounds.
Ron
Ron,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
David
David,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
piers
piers,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Our stay at the New place hotel in Southampton.
All I can say is the location and the grounds was stunning. Our room was well equipped for our stay, all the staff me meet and had dealing with was all so helpful full and nothing was any trouble
Peter
Peter,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Clive
Clive,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 23 日
Not a great stay
Wasn’t a great stay at all. Mentioned to the hotel to expect arrival around 10pm.
Arrived at the hotel and the junior member of staff was very pleasant and friendly and efficient.
Unfortunately the hotel was not organised at all - totally inadequate support was in place for the junior member of staff. The junior staff were not at fault with any of this.
My expectations of hotel stays is not high basic clean bedding and bathroom and a comfortable night sleep which isn’t rocket science.
The issues that had raised:
Room 83 - No lock on the door at all not great and equally when I arrived it was left open so back to reception.
Was given room 24 that hadn’t been serviced from the previous guest (dirty bedding and towels) or bungled up so obviously used.
Back to reception - was then given the keys for room 83 again walked in pile of dirty towels and dirty bedding not been serviced at all again from previous guests.
Back to reception again I mentioned I didn’t want to be having to go in anymore rooms that haven’t been cleaned.
Was eventually upgraded to room 90 which was clean but the whole fiasco went on until the early hours of the morning.
Spoke to reception on departure and the mangeress who blamed everything on the junior staff instead of taking ownership..
Complete with the reception staff rolling their eyes at me..
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 22 日
Very poor first impression very unhelpful and not very welcoming and unfriendly girl at check in.now telephone in the room, told
some rooms do not have them,I asked why and tole she did not known, so I did not receive my wake up call ,girl on check out very nice and wondered why I did not answer,as I had no telephone it was not possible .Breakfast very poor.
Terence
Terence,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 18 日
Ian
Ian,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Greeting was great, very friendly and helpful staff
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 12 日
Rajkumar
Rajkumar,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 10 日
Dom
Dom,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 7 日
caroline
caroline,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Paul
Paul,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 29 日
Family Stay Very Good
After an initial issue with the booking, which was quickly resolved, the stay was very good.
Breakfast -very good
Clifford R
Clifford R,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 28 日
Charles
Charles,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 23 日
Dino
Dino,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 22 日
真实旅客
1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 16 日
We stayed in a chalet type room, which was quite dark. Comfortable bed, good bathroom except the bath was very small, and the shower was so restrictive, the curtain went across the bath and left very little room to stand. Expected much better for the price and the standard of the hotel.
Sharon
Sharon,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 10 日
Over all the hotel was good towels left in corridor outside room overnight cobwebs in room doors to bathroom needed a clean
Sandra
Sandra,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 6 日
Short stay
Really beautiful place, steeped in history! Fabulous food and excellent service!