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Platinum Hotel Tunjungan Surabaya

Property class: 4
Surabaya hotel with 2 outdoor pools and spa

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Platinum Hotel Tunjungan Surabaya, nestled in Genteng, offers an oasis of relaxation with its spa and 2 outdoor pools. Unwind on the terrace or explore nearby Tunjungan Plaza after a rejuvenating massage at the onsite spa.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 2 outdoor pools and 4 hot tubs
  • Breakfast available
  • Free babysitting
  • Fitness center
  • Sauna
  • Room service
  • Massage/treatment rooms
  • Babysitting
  • Business center

Feel at home (6)

  • Babysitting (free)
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
The current price is CNY470
CNY568 total
includes taxes & fees
Aug 30 - Aug 31

Why we love this property

Work meets relaxation
Located in the city center, this hotel offers 18 meeting rooms and a business center. After work, guests can enjoy the spa, sauna, and hot tubs.
Organic dining options
Savor organic cuisine (80% minimum) at the hotel restaurant. A buffet breakfast awaits each morning while the bar invites evening relaxation.
Healing sanctuary
This hotel offers a full-service spa with couples treatment rooms and indulgent massages. A sauna, hot tubs, and fitness room complete the wellness experience.

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Business Double Room

A modern hotel room with a large bed, a desk with a chair, a bedside table, and a TV.

Business Double Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Business Twin Room

A hotel room with a large bed, a desk with a chair, and a dining table with apples.

Business Twin Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room

A modern hotel room with a large bed, a desk, and a shower area.

Deluxe Double Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Double Room

A modern hotel room with a large bed, a desk with a chair, a mirror, and a bathroom visible through an open door.

Executive Double Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Double Room

A modern hotel room with a bed, a sofa, a glass-enclosed shower, and a dining area.

Junior Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Twin Room

A hotel room with two beds, a TV, a desk, a mirror, and a bathroom with a shower and sink.

Deluxe Twin Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Family Double Room

A hotel room with two beds, a large mirror, and a glass shower area.

Family Double Room

  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Double Room

A hotel room with a large bed, a sofa, a small table, a TV, and a view of a cityscape.

Premier Double Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Penthouse

A modern hotel room with a large bed, a sofa, a desk, and a view of the city.

Penthouse

  • City view
  • 140 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Business King Room

Premium bedding, in-room safe, desk, laptop workspace

Business King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe King Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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9.2 out of 10, Wonderful, 149 reviews
The price is CNY371
CNY449 total
includes taxes & fees
Aug 28 - Aug 29
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About the neighborhood

Map
Tunjungan St No.11 - 21, Genteng, Surabaya, East Java, 60275

What's nearby

  • Tunjungan Plaza - 6 min walk - 0.5 km
  • BG Junction - 7 min walk - 0.7 km
  • Heroic Monument - 18 min walk - 1.6 km
  • Grand City Surabaya - 1 min drive - 1.4 km
  • Surabaya Plaza Shopping Mall - 2 min drive - 1.7 km

Getting around

  • Surabaya (SUB-Juanda) - 38 min drive
  • Surabaya Pasar Turi Station - 20 min walk
  • Tandes Station - 22 min drive
  • Surabaya Gubeng Station - 28 min walk
  • Surabaya Kota Station - 28 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Makan Kitchen - ‬1 min walk
  • ‪Fu Xi - ‬3 min walk
  • ‪Wisata Rasa "Oleh-oleh Khas Surabaya - ‬3 min walk
  • ‪Loske Coffee Service - ‬1 min walk
  • ‪Depot "WD - ‬4 min walk

About this property

Platinum Hotel Tunjungan Surabaya

  • Platinum Hotel Tunjungan Surabaya puts you within a 15-minute drive of Pakuwon Mall. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. Other highlights include 2 outdoor pools, a bar/lounge, and a fitness center.

At a glance

DONE

Hotel size

    • 292 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: anytime
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Free babysitting
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service
  • Snack bar/deli

Traveling with children

  • Free babysitting

Working away

  • Business center
  • 18 meeting rooms
  • Conference space (6954 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Bicycle rentals
  • Bike storage
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Bicycle parking
  • Full-service spa
  • 4 hot tubs
  • Sauna
  • Massage/treatment rooms
  • At least 80% organic food
  • Humane treatment of captive wild animals
  • Double-glazed windows
  • Comprehensive food waste policy
  • Banquet hall
  • Outdoor entertainment area

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle

Room amenities

Be entertained

  • 49-inch flat-screen TV
  • Premium cable channels
  • Streaming services

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Water-efficient showers only

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include massages.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way, maximum occupancy 3)

Children & extra beds

  • Rollaway beds are available for IDR 400000.0 per night

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Cashless transactions are available.
Property Registration Number 220009572884

Also known as

Platinum Tunjungan Surabaya
Platinum Hotel Tunjungan Surabaya Hotel
Platinum Hotel Tunjungan Surabaya Surabaya
Platinum Hotel Tunjungan Surabaya Hotel Surabaya

Frequently asked questions

Is there a pool at Platinum Hotel Tunjungan Surabaya?

Yes, there are 2 outdoor pools.

Are pets allowed at Platinum Hotel Tunjungan Surabaya?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Platinum Hotel Tunjungan Surabaya?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Platinum Hotel Tunjungan Surabaya?

Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one-way.

What are the check-in and check-out times at Platinum Hotel Tunjungan Surabaya?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon.

What is there to do at Platinum Hotel Tunjungan Surabaya and nearby?

Platinum Hotel Tunjungan Surabaya has 2 outdoor pools and a spa, as well as a fitness center.

Are there restaurants at or near Platinum Hotel Tunjungan Surabaya?

Yes, there's an onsite restaurant.

What's the area around Platinum Hotel Tunjungan Surabaya like?

Platinum Hotel Tunjungan Surabaya is in Surabaya Center, a short 8-minute walk from Tunjungan Plaza and 18 minutes' walk from Grand City Surabaya.

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Reviews

Platinum Hotel Tunjungan Surabaya Reviews

9.0

Wonderful

9.0

Cleanliness

8.4

Amenities

9.2

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast offered a big selection with good flavors and options. (4 reviews)
AI Sparkle Icon
From real guest reviews summarized by AI.

Reviews

Verified review

10/10 Exceptional

Location to many shopping areas & eateries, staffs are friendly, room is very new and clean
Maria, 3-night trip
Verified review

10/10 Exceptional

good location and comfortable hotel

near to Tunjungan plaza and near many eating place and big breakfast selection
2-night trip
Verified review

10/10 Exceptional

Wonderful breakfast.
Mika, 6-night trip
Verified review

10/10 Exceptional

Very comfortable stay in the heart of Tunjungan street. Room was spacious and clean, the bathroom was nice with complete amenities. Breakfast has amazing lots of options and good flavours.
Ancilla, 2-night trip
Verified review

10/10 Exceptional

The hotel is a top notch hotel strategically located near tunjungan Plaza. The staff are very helpful and friendly with super clean rooms and a big tv to stream your favourite shows and movies on sites like Netflix and the breakfast was excellent.
Michael, 4-night trip
Verified review

6/10 Good

Booked Junior suite, was ok, noisy fridge and not very sound proof. Could hear people above, then calling to prayer was so loud and people in hotel were praying and making noise. Going back again tomorrow and will discuss with staff to make sure I get better room for noise Prevetion
Brendan, 1-night trip
Verified review

10/10 Exceptional

Location,Huge room,Value for Money

Clean and new spacious room,conveniently located downtown near to Tunjungan Mall,walking distance ti many restaurant and shops.
Jerry, 3-night trip
Verified review

10/10 Exceptional

On time checkin without waiting. Requested for smoking room and ready when arrived. Price is not so expensive and reasonable even during school holiday. Very highly recommended to who ever want to stay at this hotel.
Abd Shukor Bin, 1-night trip
Verified review

6/10 Good

lengthy check in. Room is standard, but bathroom is small and narrow. Bed is nice and firm. AC not cold enough in our room. Breakfast is OK
j, 4-night trip
Verified review

10/10 Exceptional

Parking might be trouble because limited and limited room maunuver for vehicle.
Abd Shukor Bin, 3-night trip
Verified review

8/10 Very good

Accidentally broke a shampoo bottle, charged me 500000 rupiah for it, I could see around 100000 or 150000 but this was shocking, and unfair
Todd, 1-night trip
Verified review

6/10 Good

部屋は広くて良いですが、お湯が出なくて困りました。また、お湯も黄色かったです。
Daisuke, 1-night trip
Verified review

6/10 Good

朝食会場が人が多すぎて席が足りない。エレベーターも時間がかかるのは不満
Hiroshi, 8-night trip
Verified review

10/10 Exceptional

Très propre, même les ascenseurs sont parfumés
denis, 2-night trip
Verified review

10/10 Exceptional

部屋もとても綺麗で快適に過ごせました。 ルーフトップバーでは風も気持ちよく、インドネシア料理だけでなく料理も豊富にあります。
Koichi, 1-night trip
Verified review

8/10 Very good

Hiroshi, 5-night trip
Verified review

10/10 Exceptional

Ti, 5-night trip
Verified review

8/10 Very good

1-night trip
Verified review

10/10 Exceptional

Rick, 2-night trip
Verified review

10/10 Exceptional

Tadayoshi, 2-night trip
Verified review

10/10 Exceptional

M priyo, 1-night trip
Verified review

10/10 Exceptional

BOON HOW, 1-night trip
Verified review

10/10 Exceptional

Abd Shukor Bin, 2-night trip
Verified review

10/10 Exceptional

Dennis, 15-night trip
Verified review

10/10 Exceptional

1-night trip