During our 5 day stay we saw 4 spiders, 2 inside the sheets. Housekeeping changed the sheets and vacuumed the room. We informed the front desk and they had maintenance spray outside our room which was on the first floor. The pool water was very dirty, a lot of hair floating, we asked the front desk, they said it was cleaned that morning, but we were the first out there. The pool filters were off. Front desk said they would close the pool, but when other people arrived and kids just jumped in, it was left open. We found a splash pad nearby, had to pay, but it was clean. The patio grills were very dirty, we asked for a brush to clean it, non was available, so we bought one in order to use the grill. Laundry room appliances do not get cleaned either. On the positive side, we appreciate housekeeping staff, and the kitchen staff who served the buffet breakfast and were very helpful, hard working people.