I booked what was billed as an Executive room and was sorely disappointed in almost every respect.
1) The room was in generally poor condition, with apparent water damage and other broken or exposed fixtures. The sheets had stains on them. There were several insects that I spotted throughout my stay.
2) My key card stopped working on the second day. The front desk was quick to replace it. One of the members of the cleaning staff also offered to let me in, which I declined.
3) Most of the ice machines on site were broken. As far as I could tell, only a single ice dispenser on the 3rd floor worked.
4) My internet stopped working in the middle of the afternoon. It was out for so long that I ended up setting up my own hotspot just to get some work done.
5) The hall windows were left open at all times, at least on the second floor.
6) Their website lists amenities including a complimentary breakfast (not offered) and a cafe (not present). I didn't even bother to see whether the advertised indoor pool, spa, or gym existed. None of the pictures on their site appear accurate at all, perhaps being taken from a different property.
7) When I brought this up with the front desk staff, I was told that the information was correct on all 3rd-party sites. When I insisted that their own website ought to be correct, I was told that the clerk had been "telling him" to change it for a long time.
I would not have booked a room here if I had known any of this, and I will not stay here again.
