Everyone we interacted with at The Grand were professional, courteous, and helpful. The lobby is beautiful and classic. Our suite was spacious and clean. The queen bed was very comfortable with nice pillows and duvet. The sofa bed wasn’t the greatest for comfort and could have used a thicker blanket and better pillows. The only issue was our toilet. It seemed like we had to flush it an inordinate number of times for the toilet paper to go down. We were allowed to store our luggage before check-in and after check-out which allowed us to do more sightseeing. The staff also allowed us to use the club lounge for water, coffee, and hot chocolate! Location: Amazing! Across the street from Trafalgar Square and National Gallery. Walking distance to transportation, lots of restaurants, shopping, theatre, and music. We would 100% stay at the Grand again!