Excellent
Nice people and fine property maintenance
CHENG TAI
CHENG TAI,5 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 24 日
First off I booked a Trio from hotels.com and then called the hotel to tell them that I am in the wheel chair and I need the room to be accessible. The man on the other side said he noted it but did not tell me they did not have a trio room available in the first floor and hence the room I booked in not accessible. If he would have said that, I would have booked a different room or canceled the booking since am traveling with my family.
Then they gave me a room which is 100 dollars less than what I booked for and they asked me to call hotels.com for a refund.
The room they gave me had the floors wet for some strange reason.
Hotels.com was also impossible. I cannot reach anyone except someone through a chat. The person behind the chat said, he/she is calling the hotel but never got any response.
It has been a week, I either have a refund or any resolution except hotels.com send me an automated email that they are working on it.
I would say if you are in the Irwing/Dallas area don't book this hotel. You have a lot of good choices.
Jothi
Jothi,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 12 月 22 日
Muy bien
Gustavo
Gustavo,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 17 日
1st room had spiderwebs on walls and tub stopper was broken but they switched the room the next day. Also they ran out of clean washcloths for a time but given they had a full capacity weekend I understood because they were still cleaning rooms at 11-12 at night.
Eric
Eric,4 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 12 月 9 日
The staff at the desk were great! Jim and JaQuan were very kind and helpful. The room is what we had issues with its cleanliness. There was a large roach in the wall in one of the rooms. The TV would turn on and off on its own and there was no remote to turn it off. The other bathroom had a small roach on the ceiling. The shower had dirt in the edge where you step in. The floor in the living area had some kind of liquid on the floor. It just felt very dirty and not kept well.
Misty
Misty,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 12 月 1 日
I like the breakfast a lot! Rooms are clean.
Yan
Yan,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 25 日
Joseph
Joseph,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 24 日
Joaquin
Joaquin,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 11 月 23 日
amenities asked for a blanket never got 1....asked for 2 more towels never got any was ignored by the cleaning staff
tina
tina,1 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 11 月 23 日
sharita
sharita,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 18 日
Yes
Greta
Greta,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 17 日
Nice hotel, clean, good rooms. The only negative I saw was the faucet in the kitchen sink and in one of the bathroom sinks were broken. Other than that the hotel is good.
Junaid
Junaid,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 10 日
Galen
Galen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 26 日
Thomas
Thomas,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 22 日
Paul W
Paul W,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 19 日
Gary
Gary,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 10 月 10 日
Rodolfo
Rodolfo,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 3 日
Sandra
Sandra,6 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 2 日
I stayed in 2321... great room... weird vibration was heard at night, that sometimes subsided...? Also, the outside of the hotel needs to be power washed... the stucco is pretty dingy and full of cobwebs. Most importantly, the front desk staff at check-in and check-out were super nice and professional, along with the very positive managers (?) in the special sport jackets I met at breakfast time. In short, I would definitely stay here again...!!!
MICHAEL
MICHAEL,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 30 日
Great place to Stay
Clean room, friendly staff, shops nearby and very family friendly
Stephanie
Stephanie,5 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 28 日
There was stool on the bec, someones sock, celing was falling apart and a bug in the sink
Rachael
Rachael,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 28 日
I got in late- hotel stated they overbooked and sold my room. it's 3am. i had to Uber here - now I will have to Uber to another hotel and i am livid. and i was charged for room too, to make matters worse.