My wife and I were looking forward to a wonderful vacation but were very disappointed with our stay. Janice at the front desk was helpful, the night staff terrible. We upgraded our room to the deluxe sky view suite and were extremely disappointed. Quality of the work in the room was horrible. Molding coming off, wallpaper peeling, nail polish all over the floor, bathroom door falling apart. Some of the dishes in the cabinet were dirty. The layout has potential for a nice stay, but the rooms are rough for being updated. It looks like kids had a field day. There was paint all over the sectional, windowsill, window, bathroom wall. The tub wouldn’t drain. The door to the balcony the handle was loose. We were told housekeeping wouldn’t clean the room because they were short staffed. This was a huge disappointment and a first ever for me to experience when I am staying at a hotel. I was told to call down if I needed towels since the room wouldn’t be cleaned. I did, never received so at the end of the day had to call back down. After the 3rd day of wifi not working I had called the front desk to inquire. The night staff told me “no one else is having a problem”. Unfortunately I also had to make a call one night for it being extremely loud after 11 in a nearby room. I was told there’s nothing I can do about the floor being loud. I said it was one room, nothing was done and the noise continued on. For $1200 for 5 nights definitely didn’t get my monies worth. Extremely disappointed.
