The staff was terrific and the condition of the lodge was excellent
Michael
Michael,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 6 日
Room was in good condition
Kris
Kris,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 4 日
Everything was perfection!
Eugenia
Eugenia,1 晚结伴旅行
Expedia真实住客点评
4/10 尚可
2025 年 11 月 1 日
We ended up checking out a couple of hours after arrival. The room was clean but needs a serious upgrade. There were a lot of dogs there and we were concerned we would not get any sleep overnight. The restaurant's buffet was empty when we went for dinner and the bar has minimal options. However, the scenery was absolutely beautiful!
Jaci
Jaci,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 30 日
Wait staff at the restaurant were very good. Reva is a sweetheart and does an excellent job.
Overall cleanliness at the lodge was good. One minor issue when we first checked in.
There does need to be more coordination between the on site staff and the company running the location. It sounded like the front staff did not have the answers for many questions from the people staying.
We love the site and have been staying there most years after spending our honeymoon there 51 years ago. We were joined this year by friends from Texas and they loved it.
Mitchell
Mitchell,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 30 日
Staff was very nice, room simple but clean. Beautiful setting
JoAnn
JoAnn,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 27 日
Peaks of Otter Lodge was very busy. But that was to be expected given it was peak leaf season. The accommodations were comfortable and clean. The view of the lake was amazing. We dined in the bar. As season closing was coming up shortly, it seemed they were a little short staffed for the number of clients even in midweek. I think the weekends will be packed. The food was absolutely amazing though, so well worth any wait. It was also convenient, being right on the Blue Ridge Parkway.
Constance D.
Constance D.,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 27 日
Our stay was less than satisfactory. The room smelled old and musty. There were multiple flies in the room when we checked in . There was one hand towel on the bed and it was damp. There were only tea and decaf coffee keurig cups. We did go to the front desk and were given 2 clean, dry hand towels as well as some caffeinated keurig cups. The restaurant was understaffed. The first day we waited 10 minute before a host even came to the host stand. Then had an hour wait to be seated. The waitress at lunch was wonderful though. Although the skillet cookie and berry crisp were both out of stock. We were told they’d be back for dinner, but they were both out AGAIN. For dinner we ordered out to take back to our room as the wait was 60-90 minutes. The food was cold and although we ordered ice cream with our chocolate torte, neither of us received the ice cream. Breakfast was ok - Holly kept forgetting things (honey for tea, more hot water and coffee). This is all for a one night stay. The property was beautiful but the price was overpriced.
Jamie
Jamie,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 25 日
Barry
Barry,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 10 月 24 日
We arrived for check-in ontime. After waiting for at least 30 minutes we were given keys to a room that was not cleaned after the prior guests left. I went back to wait in line, about 20 minutes, to ask for a clean room. While waiting for assistance I noticed the other guests waiting for clean rooms, and they had been waiting 4 hours for their room to be cleaned. I was given new keys to a "clean" room. The door to that room was locked with a deadbolt so I could not get in. At this point the front desk clerk offered several folks refunds so I decided to get my reservation refunded. I did not get the full refund and asked the front desk clerk why. She indicated to me that her supervisor had access to the full charges and she did not have that access herself. Her supervisor left her alone to manage the front desk. She promised me she would tell her manager my phone number and email to contact me to discuss a full refund. I have waited 5 days, no contact. Very upset and frustrated with this hotel. I recommend going to the Blue Ridge Mountains but stay in a town nearby not this hotel.
S Elizabeth
S Elizabeth,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 10 月 22 日
Did not have breakfast at the property
The room was clean. Front office staff was very slow and inexperienced
Lumi
Lumi,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 21 日
ximena
ximena,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 10 月 19 日
Loved the view of the lake from our room.
Don
Don,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 17 日
Fabulous
DANNY
DANNY,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 10 月 16 日
Katherine
Katherine,1 晚行程
Travelocity真实住客点评
10/10 绝佳
2025 年 10 月 16 日
The staff is friendly. Check in is smooth. The hotel's environment is very beautiful, and you can see the beautiful lake and Mountain from the room window. Room space is enough. Dinner is very good. Big parking area.