The hotel facilities are excellent, however our room was very tired and worn and the VIP benefits are non-existent.
The pool area is very nice with ample sunbeds, a nice swim up bar, good beach access and hot tubs.
The room itself is in desperate need of refurbishment. There is no oven, instead a massive dishwasher - I’m not sure how many dishes need washing when you get no oven and 1 saucepan. The kitchen supplies are hugely lacking for a self catering experience.
The shower screen was broken with only one of the panes there. The film was peeling, the wardrobe doors were squeaky, the sofa bed slides out when you sit on it, the pillows are so soft they will give you neck ache.
This is not a 4* hotel.
There is a free laundry room which is amazing- not coming home with lots of dirty clothes was the dream!
The VIP experience of a room upgrade, early check in and late check out is dependent upon availability, unfortunately none of these were available for us - surprise!
The spa offers 241 on Thursdays so take advantage of this as the massage was excellent. Unfortunately the shower in the ladies changing room was broken.
They have a hotel with great potential, unfortunately it is missing the mark and as such is overpriced and not worth it.