The hotel has some nice qualities: it’s conveniently close to the ferry, has tasteful décor, and the staff are generally friendly. A special mention to Miguel from Miami, who worked the breakfast service—he was genuinely warm and attentive.
That said, several aspects were disappointing. Our room was never serviced, even though we were out during the day and hadn’t placed a “do not disturb” sign. The spa felt underwhelming—very limited facilities, the pool is shared with the local community, and while the hot tub is free, you have to book a slot, which feels odd for a place branding itself as a “spa.”
Practical frustrations added up too: reception was empty when I tried to check out in the morning, and navigating the hotel requires going up and down what feels like a million stairs. Lastly, the hotel sells spa products but doesn’t use them in the rooms—seems like a missed opportunity, since people are more likely to buy if they get to try them first.
Overall, it’s not a bad hotel, but for the price and “spa” label, I expected more.