I booked two rooms and only one was available, Hotels.com did nothing to accommodate additional room paid for, ended up refunding me for that one room but the stress and inconvenience was not in any way compensated and wanted to downgrade my booking. Concierge advised me to never book through hotels.com again and will do that exactly,
Jorge
Jorge,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 25 日
Sonia
Sonia,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 22 日
Melvin
Melvin,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 21 日
Loud and unprofessional
Do not stay here! Woken up all 3 mornings we stayed at 7am by loud dog barking , I usually never care because I had dogs myself , but it was unbearable and went on for HOURS ! the same room where dogs were barking kids younger than 6 were left unattended for HOURS running up and down the hall yelling and hitting the dogs . This happened everyday at 7am even earlier sometimes and never ended . When we complained we were never offered a change of room or any type of accommodation. The last day when we complained again because the barking was too much and the lady across the hall and her boyfriend was arguing very loudly, we were told the owners would be contacted which was no help because we found out this woman who was responsible for the dogs and the kids alone left in the room was a HOTEL STAFF/ MAID for this hotel who was staying in the room across from ours . Nothing was done to help our stay which we figured was because the hotel staff were friends with this maid . The maid then came to our room cussing and knocking on our door and even yelled at the other hotel maid saying she handled the dog which I presume meant hitting it very hard. Do not stay here .
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 12 日
Alfonso
Alfonso,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 25 日
Unsatisfied customer
This has actually been the worst I have ever stayed at .. shower had mold around tub .. electrical outlets broken and exposed no phone in room the tv was controlled by the switch by the door so in other words when the switch was off tv was off .. have no earthly explanation of why this is wired like that .. was too tired the night we checked in but in the morning had front desk come up and see what I was talking about he moved us to another room I just had one more night and I didn’t want to try and go to another hotel so that was ok room was better but I sure won’t be staying there anymore
SENAIDA
SENAIDA,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 21 日
Anaelisa
Anaelisa,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 21 日
Bueno
El desayuno es básico pero bueno, lo único es que no hacen el ha diario, y el día que van solo tienden la cama se llevan la basura y cambian las toallas, ni lavan el baño ni limpian el piso
Marco Antonio
Marco Antonio,7 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 13 日
Awful and place is disgusting
Michelle
Michelle,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 13 日
Raymond
Raymond,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Gregg
Gregg,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 26 日
Arsinoe
Arsinoe,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 20 日
Jorge
Jorge,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Hector
Hector,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 14 日
On arrival, walked into restroom and had toothpaste on the sink and hairs in the bath tub like the bathroom was not cleaned before we got there. Thankfully, the receptionist up front took it upon himself to clean it up. Overall good service but with the hiccup of walking into a dirty bathroom.
Kayla
Kayla,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 12 日
joanne
joanne,1 晚结伴旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 10 日
Candace
Candace,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Awesome
Gloria
Gloria,2 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 3 月 4 日
Filthy bathrooms
The staff was very friendly and nice at check in. We only stayed one night. Dropped our bags off then got in late to sleep. When i went into the bathroom the toilet was disgusting and not cleaned and there were little roaches crawling on the wall. Notified the front desk as we were leaving.