We booked a junior suite, the AC was broken so we were downgraded to a regular room
The beds are very hard
The housekeeper threw our bed covers over when she cleaned our rooms - didn’t properly make the bed - didn’t hoover the floor - crumbs from previous guests. Overall it was disappointing
Sophia
Sophia,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Lovely location
This is wonderful property very convenient to Bristol airport (so on the flight path, some flight noise in the morning). Beautiful building on a gorgeous property. Staff were friendly (well most of them) The room was nicely laid out, bed comfortable, great pillows & bedding. Breakfast was amazing!
Rose
Rose,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Fabulous! Would revisit happily, only shame was we got there late and left early (airport stay over) - gorgeous hotel though, something for everyone.
Chloe
Chloe,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Colin
Colin,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Favourite short break of the year
One of my favourite short breaks days ever. A beautiful location with fantastic facilities you must visit the restaurant because the steak is to absolutely die for. Very close to Chedder gorge, not too far from Bath or Bristol. The scenery was so pretty. Plenty of parking. Spa facilities were absolutely excellent. The staff are very accommodating friendly and helpful. We had a last minute change of circumstances which meant that our daughter had to come with us so they supplied a rollaway bed at no extra cost our daughter even ate for free. We really couldn’t have asked for more oh and cookies upon arrival, I’m sorry what ! Great touch.
Brian
Brian,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
Great location
Overall our stay was great and in an ideal location.
The rooms were comfortable and clean and the staff provided a great service.
The pool and jacuzzi was not as warm as expected despite being advertised as a heated pool
Also their was limited gluten free options in the bar restaurant and breakfast which was a little disappointing.
Lindsay
Lindsay,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Tom
Tom,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 24 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 21 日
Poor
Very disappointed with my stay. They couldn’t check me in cause they couldn’t find my order and then we went to our room 202 and the bed was wet from someone wee in it
Taylor
Taylor,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
It was a lovely stay the bed was very comfortable and the staff were all very nice and friendly
Laura
Laura,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 18 日
Review of Hotel
We were very disappointed with the allocation of the room that despite sone wonderful views from hotel, we were put in a room where the view was a walk & bushes. The hotel sits on a cliff so floor 2 is ground floor and our room was 2 floors into basement.
The manager and staff told us that there were no other rooms available, however on us kicking up a fuss they found us a room one floor up with view of car park.
This is one hotel which I believe over promises and under delivers. Ask specifically about scenic rooms otherwise you will be lumbered with a room at the back.
Useless Staff, don’t expect much sympathy or support from them.
kenmorjaria
kenmorjaria,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Zoe
Zoe,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 14 日
A let down
Not Hilton quality
The bed was rock hard, to the point I would wake up with pressure point pain on hip and shoulder
The safe didn’t work - so I had to bring our valuables with us. Front desk said maintenance was “off for the weekend”
The faucet in the sink was also broken and kept turning off
The AC was set to 20 Celsius and still it wasn’t cooling
We weren’t able to use our free drinks coupons
Dinner be night was absolutely diabolical
The meat was so dry it was difficult to swallow
We suspect it was the pork loin left over from Sunday lunch roast
A lot of service staff, but only a few were efficient and knew how to serve
The pool area was over crowded - as locals buy memberships to the gym which gives them access to the pool
Their were zero lounge chairs, the pool was hot and crowded
Outside on the terrace the wasps were out of control, which made it impossible to sit out there
The fountain area had some canvas chairs but zero shade or umbrellas - This was an absolute wasted space and a shame as it was tranquil - aside from the rowdy crowd of parties that left all of their own drinks and food on the tables
After 2 hours still no one came to clean it
The bar area was freezing to the point of shivering uncomfortably
It has so much potential and so little to offer at the moment
Sophia
Sophia,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Andrew
Andrew,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 6 日
Suzanne
Suzanne,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 30 日
Roger
Roger,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 29 日
Steve
Steve,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 22 日
Eigentlich haben wir mehr erwartet für ein Hilton Hotel. Der Zimmerservice (Reinigung) war sehr fehlerhaft. Badetücher nur 1 Tuch, Tee nicht nachgefüllt. Das Restaurant war am ersten Abend enttäuschend. Das Haus bräuchte erteas mehr Herz. Das Personal sah vieles nicht, wir haben 2 motivierte Angestellte in den 3 Übernachtungen getroffen, die haben den Aufenthalt dann etwas besser gemacht. Das possitive war die Lage und der Roomservice (Essen) der war sehr gut und schnell.
Hannelore
Hannelore,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 20 日
This hotel could be fabulous but lack of attention to detail is rife. The first room I was given was a depressingly dark, I was moved to a brighter room however other guests walked in on me half-dressed during my stay. The room service was so bland, there was mould in the shower, they had no shower caps, some of the staff were so unhelpful, the club amenities stank. The grounds are very pretty and the drive up to the hotel is impressive. But then just little things really let it down. I opened the window and it was full of 100’s of dead bugs. When I tried calling for room service, it took over 10-15mins to get a hold of someone, the phone just rings out. The care and detail is just not there. A few minor changes could take this place from ‘fine’ to great. Would not stay there again. Paris on the front desk was great… very helpful.
Amanda
Amanda,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 14 日
Jason
Jason,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 13 日
Great hotel in a fantastic location
David
David,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 5 日
Room was nice and setting was great. Slightly annoying that a wedding party gate crashed the bar area for an hour when we were trying to have a quiet drink or two with the kids before going to bed