Horrible customer service. We had a room that sleeps 6. Originally booked for 3 not knowing which kids could go. Get there and had more than 3 and they wanted to charge $60 per person for the water park. Room literally says up to 6. That is ridiculous. And the front desk people were extremely rude. The whole place is run down. Used to go multiple times a year. It was great. Now the rooms just feel dirty and run down. The gift store looks like a thrift shop. The whole visit was just cringe.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
lamont
lamont,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
So this place doesnt take cash.. they do have a machine
Ashley
Ashley,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Loved the stay
Laura
Laura,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 3 月 16 日
Everything was good but the rooms. Very average for the cost. Rooms could definitely be renovated. The hotel staff was wonderful and water park was fun. A lot of other things to do for an extra cost as well.
Jason
Jason,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 14 日
Marybeth
Marybeth,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 3 月 12 日
Terrible stay
Over priced, terrible service and staff. Multiple issues during and even after our stay. Got drinks at the pool and found bugs floating in one of them. The girl at the counter laughed and said “oops it’s just a cricket, you should see how bad they are in the summer.” Multiple charges on my bank card that didn’t match any charge on the folio statement. Tried to make the best of it as it was spring break for my kids and I am a travel nurse who is gone away for work often but we will never go back. Chose great wolf Cincinnati over wilderness of the smokies because of the location being close to where my current contract for work is. Waste of time and money. Very dissatisfied.
Nichole
Nichole,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 8 日
Lee
Lee,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 28 日
Would go again
lorrie
lorrie,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Indoor water park
Mickias
Mickias,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 21 日
We like coming to Great Wolf but the water was colder than usual and the air temp in the waterpark was also colder than usual.