I invited 30 other members of my family half of them had to get moved 3 to 4 different times because either the AC didn’t work. The water pressure was very bad room conditions are horrible.
AYDEE
AYDEE,10 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 1 日
Athenia
Athenia,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 24 日
Reasonable Stay.
We had a good time here. The rooms are older and have not been renovated. At least the one we had been was incredibly outdated. However, the room was extremely clean and the beds were comfortable — the balcony was great. We liked the environment and the entire space of the property was really pretty to walk. We were primarily disappointed about the food; it really was not that great. We only enjoyed the breakfasts, and the beachfront enjoyment of that breakfast… super breakfast buffet. Overall, we may stay here again, traveling through Mexico. I would recommend of you traveling with children. We were 2 adults, and this is for sure a great family resort.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 30 日
Resort was clean and main buffet had alot of variety.
Barry
Barry,7 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 29 日
The kids had a great time at the waterpark which made me put everything else aside. The rooms were large but dated - it did not appear to be a 5 star resort which is what is advertised. The customer service was lacking. Front desk personnel were awful to deal with. Both elevators in our building were out of service and we were located on the 3rd floor. Though our room was ready upon check in, they wanted to charge us $20 per person to check in 52 mins early (prior to there 3pm check in). Lastly, the food was fabulous! I would not recommend staying at this resort without kids. You could get better service about anywhere else!
Jessica
Jessica,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 28 日
I do not recommend this property
Hector Rogelio
Hector Rogelio,7 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 27 日
The resort was very nice and clean. Rooms were big and well equipped. However the family area is a very long walk from the beach and main buffet. I also noticed that most of the beach chairs are blocked off for the executive level people as well as a few of the more convenient pools. Furthermore if you would like to book a dinner at one of the a la cart good luck unless you are executive level.
keighla
keighla,7 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 26 日
Beach is unreal.. kids loved the water slides. Only brutal thing is the trolley to get to the buffet and beach from the rooms. It’s about a 15 minute walk… gets annoying with the kids and all of their stuff.
Mark
Mark,6 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 1 月 24 日
Stayed for 1 week for a wedding, room was ok, had good AC and spacious.
Property requires ALOT of walking to access restaurants beach and bars.
Restaurants required reservations which were very limited during the week only ate at 2 due to availability.
They provide towel keys & charge $50 per key if not returned at check out. Staff and housekeeping staff not the best at providing keys back.
Food was terrible, cold, no flavor, not good at all!!!!!
Lizeth
Lizeth,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 23 日
Found 2 cockroaches in the room.
Food got repetitive at buffet
A la cartes are very good
Beach is pristine
Staff are amazing
Jared Francis Leonard
Jared Francis Leonard,5 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 23 日
We went down for a friends wedding & I will never return to a Sandos again. The place looks exactly like the pictures, except everything's literally falling apart. It was raining a couple days & my mom who stayed in a separate room was literally leaking water and drywall chunks were coming off the ceiling. There were literal puddles in her room. Our shower head just started spraying water after being there for 2days & we had to call them 3 times to get it fixed & even then it wasn't fixed properly. Out of all the staff the maids were the nicest. We had like 2 nice waiters who actually paid you attention. Most of the staff was kind of rude. Then again it might just not be the brightest place to work either. 2 days into our vacation BOTH elevators just didn't work & we were on the 3rd floor & had to take the stairs with a newborn & 2 toddlers. Not to mention the poor workers had to take the stairs for room service, stocking up everyone's fridges, THE BELL BOYS TAKING UP LUGGAGE. The resort is beautiful on the outside but I would not stay here again. It's HUGE & they have a trolly that's supposed to pass by every 5min but totally doesn't. Then you waste so much time just waiting. The food is not good, they have so many options but it's not to die for. Breakfast for instance ends at 10:30am & I was getting food & staff would just rudely take the tings from under my arms without even stay excuse me. For the same amount of money I could've stayed at the Riu & that place is NICE.
Ninfa
Ninfa,7 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 23 日
We loved the beach! So beautiful ! Food was great and great shows. .
However - Too many restrictions. No bar after dinner. Not allowed in certain areas due to lack of stay status. Music was terrible and so loud in adult area. Not relaxing at all. We had to move rooms due to lack of cleanliness (stained towels, broken door handle, broken bathroom dispensers) and not having king bed as booked. It took 2 days to move room.
But new room had beautiful view .
John
John,7 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 21 日
Uros
Uros,7 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 1 月 17 日
Sidney
Sidney,7 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 1 月 16 日
Best beach so far on Mexico east coast. Beautiful nature surrounding cozy haciendas. Friendly animals could be seen on different sites. Lots of family activities.
Marko
Marko,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 16 日
The beach at Sandos Playacar is probably its best quality - it is unmatched! The front family pool area is superb! The food here is also top-notch. Service is terrific.
We enjoyed the cupcake cafe and taco buffet also. The entertainment was pretty good.
Being there with kids, there is a large area of the resort they are not allowed. For us that was a bummer.
We didn’t use the upper pools much, they were cold. Possibility due to being shaded much of the afternoon.
Emily
Emily,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 15 日
Paula sol
Paula sol,8 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 14 日
Had a great time. Our trip was made even more enjoyable with the great service from staff especially a girl named Kena who took care of all our needs whether it was excursions, information, bookings for meals or transportation. She definitely made our trip much better.
Paul
Paul,10 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 14 日
It was the worst trip of our lives.
Christine Willia
Christine Willia,7 晚浪漫旅行
Travelocity真实住客点评
6/10 好
2025 年 1 月 13 日
The beach and staff was frendly ,i deffinetly recommend .
Evgueni
Evgueni,8 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 12 日
Huge property with lots of pool options, restaurants, and gorgeous beach
McKayla
McKayla,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 12 日
Shaun
Shaun,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 12 日
La plage est large, et les services sont proche. Je le recommande.
Daniel
Daniel,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 9 日
Awesome pools and beach, and the property had a plenty of space and list of activeties The night shows are really Nice.
The rooms are a little outdated, but still enjoyable.
Alexandre Cidro
Alexandre Cidro,5 晚家庭旅行
Travelocity真实住客点评
8/10 很好
2025 年 1 月 6 日
Good property, exclusive club was in middle of family area a little too much, wish room was stocked with liquor like most other all inclusives, sewage got backed up by front but they cleaned that quickly, towels were not there when we checked in but they fixed that as well