桑多斯普拉卡尔全包式酒店有游泳池吗？

是的，有8 个室外游泳池和儿童游泳池。

桑多斯普拉卡尔全包式酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

桑多斯普拉卡尔全包式酒店提供机场接驳班车吗？

是的，提供机场班车。费用为每人单程 MXN 2100。

何时可在桑多斯普拉卡尔全包式酒店办理入住和退房？

开始办理入住：15:00；停止办理入住：23:30。退房时间为 12:00。延迟退房需要支付一定数额的费用（视客房供应情况而定）。

桑多斯普拉卡尔全包式酒店是否有内部娱乐场？

不，该住宿不设赌场，但里维埃拉大赌场（8 分钟车程）就在附近。

在桑多斯普拉卡尔全包式酒店及其附近有什么游览观光项目？

现场活动包括划皮艇、帆船运动和浮潜，您可以畅享其中。现场娱乐活动包括健身课程。尽情享受 SPA 水疗，在热水浴缸中舒缓您的感官，或从 8 个室外游泳池中任选一个畅游。桑多斯普拉卡尔全包式酒店也拥有2 间泳池酒吧、3 间池畔酒吧和桑拿房，以及蒸汽浴室、游乐厅/游戏室和花园。

桑多斯普拉卡尔全包式酒店店内或附近是否有餐厅？

是的，有 9 家店内餐厅。

桑多斯普拉卡尔全包式酒店配备任何户外私人空间吗?

是的，每间房间都有阳台。

桑多斯普拉卡尔全包式酒店周边区域环境如何？

从桑多斯普拉卡尔全包式酒店仅需4 分钟步行可至普拉亚卡海滩，10 分钟步行可至哈曼哈大道自行车道。

卡曼海滩桑多斯普拉卡尔全包式酒店住宿优惠| Hotels.com 好订网

Q: 桑多斯普拉卡尔全包式酒店有游泳池吗？

是的，有8 个室外游泳池和儿童游泳池。

Q: 桑多斯普拉卡尔全包式酒店是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

Q: 桑多斯普拉卡尔全包式酒店店内或附近是否有餐厅？

是的，有 9 家店内餐厅。

Q: 桑多斯普拉卡尔全包式酒店配备任何户外私人空间吗?

是的，每间房间都有阳台。

6/10 好

2025 年 11 月 8 日

No hot water in the evenings

robert，4 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 11 月 5 日

Lots of restaurants closer, many details in need of maintenance and the AC in the room did not regulate efficiently

Tonje，2 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 19 日

Sea view obstructed

mark，3 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 30 日

Habitación impecable, buenas amenidades, necesitan más logística en el transporte interno y por favor que alguien de su personal mueva el vehículo al estacionamiento y a la recepción

Jorge，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 23 日

Altamente recomendado

Todo muy bien, solo que cuando quisimos solicitar room service nunca nos contestaron, fuera de eso todo excelente

JORGE EDUARDO，4 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2025 年 8 月 10 日

I didnt like any of it. Upon arrival the check in girl was rude and made a comment to her friend about us, not knowing I speak Spanish. Then they gave us a room which was not the right room. I payed for a private pool and we did not get that. I asked amd they said the room i wanted sas unavailable unless I took it with no air conditioning. They said if one became available they would let me know, never heard from them. They put my family and I all the way in a corner, far away from everything. The bracelet/key to our room didnt work 3 time's which we had to walk ALL the way to the lobby to get it fixed and in the end it was the door that didnt work. Impossible to make dinner reservations and the food is not good, at all! Bars close very early! Overall not a good experience, would never return to this hotel. Avoid if you can!

MariLuz，6 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 8 月 10 日

It was good but the pool needs to be cleaned more and the staff is to much trying to sell you timeshare. I don’t like that

Jose，3 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 8 月 10 日

Pools were extremely dirty. No hot water for showers for the 6 days we were there.

Michael，6 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 8 月 8 日

Our room had to change twice; once because the room i requested in reservation was unavailable and second time the room was not clean by check in. By the time we got into a room it was 4 pm. Also keep all receipts of purchases until you leave resort. They said i never paid my seek and go excursion when i got there and i know i did even when i showed transaction They couldnt find the receipt on there end so i got charged twice. And toward the ending of the night there so many people trying to get on the shuttle and there is only one that is running which is time consuming especially because you do need to get on the shuttle due to the resort being huge, expect to wait for a while unless you get on the shuttle super early or super late in the evening times.

Jennifer Sandra，3 晚行程

Expedia真实住客点评

4/10 尚可

2025 年 8 月 8 日

No hot water in a week, drainage problems in public restrooms, bad building maintenance... a shame..

Gustavo Sebastian，6 晚家庭旅行

Expedia真实住客点评

2/10 很差

2025 年 8 月 7 日

Mold everywhere, dirty, old

Ricardo，4 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2025 年 8 月 6 日

Only the buffet was good . The restaurants that you needed to make reservation were terrible and definitely not worth it. The transport was a rip off because the butler will say one price and by the time you enter the taxi they were adding you another 100 pesos extra . In the final days of the stay was NO HOT WATER and no PRESSURE / we had to shower in cold water

Roxana，5 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 8 月 4 日

Checking time took way to long, front desk person upgraded my room, to a platinum tower, room assigned, was in poor condition, bathroom room had a major water leak molding, bedroom walls were also moist with some mold air conditioning not working,, reach front desk they sent maintenance, too way to long to finally get a different room assigned to my family past 8:20pm !!

Socorro，4 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2025 年 8 月 3 日

I would rate this resort 3.5 stars at most. The rooms are spacious, some may comment that it is out of date, I would disagree. It has a Spaniard vibe. However there is never any hot water. Food: we were there for 5 days and could never get into the specialty restaurant that is included (besides the buffet) without having to call and argue with the front desk to get us in. We managed to get into two but that was after hours of discussion and one not even being the restaurant we requested. What was more disappointing is the restaurant were always empty , yet always “booked”. We came with a wedding party and requested if we can reserve a dinner where we all can join in one of the speciality restaurants and nothing was accommodated. The food is average. You get two bottles of water and they do not give you any more even when I’ll request it. We did the romantic spa package. They greeted us horribly and gave us a look. The massage was average. The jetted tub that was included was cold water. The elevators were broken the whole trip, the shows were average. We loved the animals around the resort and the greenery. We loved the bike tour with Jessica. She was informative and sweet. The rooms were cleaned when requested. If I were looking for a 5 star resort in playa de Carmen, I wouldn’t come back to this resort.

Azalia，4 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2025 年 8 月 3 日

Kristy，5 晚行程

Expedia真实住客点评

6/10 好

2025 年 8 月 3 日

Food options

Kiem Ba，5 晚行程

Expedia真实住客点评

8/10 很好

2025 年 8 月 2 日

This hotel is big, needs to walk about 10 minutes to the beach. The pools and rooms are broken into three sections. Family (furthest out from the beach), adults only/Haciendas/timeshare and Family VIP (extra charge for upgrade) beach front and main pools. The walking gets old after a couple of days. Most of the staff was great with a few exception (pool bar) at the main pool and the photo guy (Arab) they hate their job and their customer service sucked. We stayed at the family area and we were put next to a very noisy family they were kids running and yelling without adult supervision after 11 pm everyday and we call for help and nobody answer. Room service food is limited and below average. Overall we had a good time and will stay here again but knowing what to expect will be easier to manage (pay extra and stay beachfront) so teenagers don’t complaint bruh. We didn’t dine here due to the long list for reservations.

Hector，7 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 2 日

Ursula，3 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 2 日

My family and I love the place , it had nice things to do,good entertainment, and good options for food

Cindy，3 晚家庭旅行

Expedia真实住客点评

6/10 好

2025 年 8 月 2 日

The customer service from the waitress on the individual restaurant was bad now the buffet waitress customer service was good The entertainment was good

HECTOR J，4 晚结伴旅行

Hotels.com真实住客点评

2/10 很差

2025 年 8 月 2 日

Don’t recommend.

Rosalva，3 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 8 月 1 日

Ingrid Vanessa，5 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2025 年 7 月 31 日

The Staff was real informative and friendly. Especially the waiters at the restaurants. We were happy when we arrived that they offered us a free upgrade to a bigger room (Hacienda). Unfortunately the room smelled like mold. I woke up during the night our first night and found the asile and around the king bed had water all over the ground. My luggage and a few other things got completely wet. There seemed to be an issue with the AC. When we called about the issue to guest services they assured us a fix to the problem and never heard back until my wife called back at the end of the Second night. Their solution was to have the cleaning crew put 3 garbage cans underneath the water drops. On the third night they sent a repair man out while we were all getting ready for lunch and I asked him if he could wait while we got ready he seemed upset. My wife called to see if we could get moved to a different room but we never heard back until our last night st the resort. We mentioned this to the service desk as we were checking out and they honestly didn’t seem to care. It’s inexcusable to have to deal with these issues. You plan and pay to go on a vacation and these issues are the last thing that are on your mind to have to deal with. I’m being generous giving 2 stars. My wife wanted me to give 1 star. Only reason I gave 2 is because the staff at the restaurant were great!

Mario，3 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 7 月 31 日

Beautiful location & good service

Ashley，3 晚行程

Expedia真实住客点评

4/10 尚可

2025 年 7 月 30 日

Hotel is outdated. The train to take you around was only one and you wait long time to move around.

Luca，5 晚家庭旅行

Expedia真实住客点评

桑多斯普拉卡尔全包式酒店

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