Water Issues: No water to shower on day 1 of our stay, leaving guests to clean themselves in the private pools.
No hot water in our room for the first 3 days. When we did have some hot water, it would run out quickly, making it difficult to enjoy basic amenities.
Limited Dining Options:
The buffets were closed, and despite multiple attempts, it was impossible to make reservations at the other restaurants, severely limiting our dining choices.
Unpleasant Odor: There was a persistent stench of sewage around the property, which detracted from the overall experience and made it difficult to fully enjoy the resort.
Food-Borne Illness: My family and I all experienced diarrhea, and some members also suffered from vomiting. As I am 7 months pregnant, I could not take any medication to alleviate my symptoms, which further impacted our stay.
Hot Tub Issues: The hot tub was cold and dirty, which was concerning. We never used it.
Harassment by Staff: Every day, my husband and I were accosted multiple times per day by staff members asking if we were interested in “visiting the property for an hour and receiving free massages” in exchange for listening to a timeshare presentation. This continued throughout our stay, and staff even left a note on our door requesting that we immediately go to reception for “compensation” – another attempt to discuss timeshares.
Cleanliness: My room's shower was visibly dirty, which was disappointing and did not meet the standards I expected.