Be careful! Phidias Hotel overbooks on purpose and sends you to another hotel they own
We booked Phidias Hotel because of its excellent location. When we arrived at 9am, we were told there was an electrical issue affecting one floor and that they would “find a solution.”
When we returned at 1pm, they said the technician never showed up and that we were being moved to Golden City Hotel. The woman at the front desk said the only other option was a windowless room. When we said that was fine, she made up another excuse, saying she could only offer it the next day. We asked to be moved back the following day — that never happened.
In reality, the new hotel was in a much worse location — far from the center and in an area that even our taxi driver warned us about. It felt unsafe and completely changed the nature of our stay.
Later, we discovered that both hotels belong to the same hotel group, along with a third one (Crystal House). That evening, we walked past Phidias and saw all the floors lit up with guests inside — clearly, the hotel was operating normally.
Even worse, we found multiple reviews online describing the exact same experience — guests being moved from Phidias to another hotel in the same group under fake excuses. This is clearly not a one-time issue.