First, I arrived at 3:30 pm to check in. They gave me a messy, uncleaned room with a bad smell. It turned out they had given me the key to someone else's room, which was still occupied, and I was startled. The TV was on, and I ran out of the room and went to the front desk. They apologized and gave me another room. The next day, I went to breakfast, and the person working there, who was cooking, was very rude and offended me because I accidentally left the syrup bottle in the wrong place. She got angry about it, but it wasn't a reason to make me feel bad.