Don’t book this hotel.
They charge luxury-level prices for a damp, dirty, badly maintained property with serious operational and hygiene issues. The room had a strong mold and moisture smell that made it uncomfortable to stay in. The bed linens smelled unclean, and the bathroom was disgusting—visible gunk on the shower and showerhead, almost no water pressure, and a poorly designed rainfall shower mounted so high that basic hygiene was difficult. The bathroom flooded every time we showered.
We also had bugs and small lizards in the room. Yes, it’s tropical—but at these prices, basic pest control should be expected.
Check-in was a major red flag: the staff member took photos of our IDs on his personal phone and sent them via WhatsApp. No explanation, no visible secure system. Completely inappropriate and concerning.
We paid extra to upgrade to the “panoramic suite,” which looked nothing like the online photos. No patio couch or table—just two hard wooden chairs with no cushions. Basic amenities were missing on arrival, including drinking glasses, and the outdated DVD-only TV didn’t even work properly at first.
The pool is advertised as open until 8 p.m., yet chlorine was dumped in around 7 p.m., making it unusable. Housekeeping woke us at 7 a.m. without being requested, and there were loud tile repairs at night.
The pier restaurant is wildly overpriced for what it is—$25 USD for a basic burger and $40 USD for chicken. The beach is full of weeds
