Professional high standard
Only thing that needs to be upgraded is their old internet system
lars
lars,3 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2024 年 4 月 9 日
Vira
Vira,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 12 月 17 日
Sarina
Sarina,1 晚行程
Ebookers真实住客点评
10/10 绝佳
2023 年 2 月 2 日
Arosa Kulm
Sehr freundliches Personal. Immer zuvorkommend. Sehr sauber. Das Frühstücksbuffet ist klasse. Wenn ich in Arosa bin werde ich nur noch dort nächtigen
Katharina
Katharina,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2022 年 3 月 21 日
Philippe und Britta
Philippe und Britta,2 晚行程
Ebookers真实住客点评
10/10 绝佳
2022 年 3 月 8 日
Marianne
Marianne,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2022 年 2 月 20 日
We had a fantastic time at Arosa Kulm and enjoyed the great friendly service.
Alexander
Alexander,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2022 年 2 月 5 日
Neff
Neff,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2022 年 2 月 1 日
Jürg
Jürg,1 晚行程
Ebookers真实住客点评
10/10 绝佳
2021 年 12 月 27 日
Das Kulm ist ein super Berghotel, hervorzuheben sind insbesondere die tollen Behandlungen im Spa.
Tamara
Tamara,3 晚行程
Ebookers真实住客点评
8/10 很好
2021 年 12 月 20 日
The staff are friendly and helpful, the hotel has a nice, cozy lobby. The hotel is near the ski rental and lift.
ELGIN HERO
ELGIN HERO,3 晚浪漫旅行
Ebookers真实住客点评
10/10 绝佳
2021 年 5 月 23 日
Lovely winter wonderland
Fantastic place and we had a wonderful stay!
Per
Per,7 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2021 年 4 月 17 日
Das Frühstück war sehr gut! Die Zimmer sollten renoviert werden. Die Matratze war u.a. total durchgelegen.
Der „runde“ Geburtstag, den ich hatte, wurde vom Hotel/Personal komplett ignoriert.....
真实旅客
2 晚浪漫旅行
Ebookers真实住客点评
8/10 很好
2021 年 4 月 8 日
Marco
Marco,1 晚行程
Hotels.com真实住客点评
6/10 好
2021 年 3 月 28 日
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2021 年 3 月 28 日
真实旅客
4 晚行程
Expedia真实住客点评
10/10 绝佳
2021 年 3 月 1 日
真实旅客
2 晚行程
Ebookers真实住客点评
10/10 绝佳
2021 年 2 月 20 日
Amine
Amine,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2021 年 1 月 7 日
Sehr freundliche Leute. Dank der Freundlichkeit, werden viele Mängel im Service kompensiert. Doch diese sind für das Preisniveau nicht akzeptabel und sollte schnellstmöglichst behoben werden. Zu viele falsche Gerichte und Getränke , falscher Zeitpunkt des Weins, vergessene Bestellungen und somit enorme Wartezeiten, falsche Rechnungen. Die Häufigkeit ist viel zu hoch und hinterlässt trotz aller Freundlichkeit einen mittelmäßigen Eindruck, auch wenn sich das Personal immer wieder sehr nett entschuldigt hat.
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2020 年 12 月 31 日
Krzysztof
Krzysztof,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2020 年 3 月 1 日
Fantastic hotel in Arosa
Second time we visited the hotel and at least as good as last year. Tip top family vacation. Everything superb from arrival to departure. I was there with three kids and we loved every second of it. Highly recommended for a family ski trip!
Peter
Peter,4 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2020 年 2 月 21 日
Cancelled my reservation and refused to refund
We booked a double room with balcony at the Arosa Kulm at a cost of over $800 per night - we pre-paid for the room in full. We chose the hotel because a group of friends had agreed to stay at the hotel and ski in Arosa for the weekend. We also chose the hotel because we have a 3 month old daughter and the facilities for children looked great - including a child's spa.
Thus we were exceptionally disappointed to receive an email from the Arosa Kulm while driving to the resort to inform us that they had cancelled our reservation and moved us to another hotel. The second hotel was not a 5 star hotel and more importantly it meant we would not be staying in the same location as the friends we were travelling with.
Considering that they had cancelled our booking without prior approval from me I asked for a refund instead. I was informed that my room reservation was non-refundable and that there was nothing I could do. I found this a completely unacceptable response.
Whilst I did not end up staying at the hotel my impression of the staff was that they were very arrogant and service quality was not at the level I would expect from a hotel in the price category.
We did join our friends to eat there on the Saturday night (in their family Italian restaurant) and whilst the food was good the decor of the restaurant felt very dated.
I would not book with this hotel again as I would have no confidence that my reservation would be honored.
Gareth
Gareth,2 晚行程
Hotels.com真实住客点评
8/10 很好
2020 年 1 月 27 日
Schade waren die Betten mit nur 90cm für ein 5-Sterne Hotel sehr schmal