Excellent service from staff on arrival at reception however when ordering the meals i didnt get what i ordered but it was rectified in a nice way,clean room and breakfast was great.my only issue was the very poor Internet connection which would make me think twice about staying again as couldn't complete work
Andy
Andy,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 9 日
Anthony
Anthony,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 8 日
Was a lovely hotel nice bedroom comfy bed bit disappointed they didn't have shower caps
Linda
Linda,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Nice
Nice, smart, comfortable, lots of parking space
Philip
Philip,1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 23 日
A few mistakes made!
Dog barking in one of the rooms at 8.30pm.
Fire alarm went off for 30 seconds at 6.30am.
Charged my card twice for the room and now I have to wait 5 days for a refund!!!
Neil
Neil,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 9 日
Paul
Paul,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Top marks for Keiran the chef!
AMAZING!!! The restaurant team were simply the best. We had our 7 year old grandson with us who has autism, and the staff went well over and above for us.
George spoke to him, Keiran the chef came
out of the kitchen to see him. Truly exceptional and in his words “the best night ever”. Service goes a long way and this whole team nailed it, even with our annoyingly awkward requests with our meals. We love a night away and I have not experienced service like this for a long time. The management team should be proud of a truly exceptional front of house team, and of course a special mention to Keiran for making it a night to remember.
Sharon
Sharon,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 13 日
Holiday olwen
My husband and i had a lovely stay at the Gailes hotel
Olwen
Olwen,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 28 日
Nathan
Nathan,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 24 日
Tracy A
Tracy A,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 15 日
helen
helen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
Stuart
Stuart,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 6 日
Nice
Findlay
Findlay,1 晚商务旅行
Expedia真实住客点评
8/10 很好
2025 年 2 月 22 日
Anne
Anne,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 16 日
Welcoming entry with polite staff. Very clean rooms and hotel. Excellent stands
Shaun
Shaun,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 11 日
Jeffrey
Jeffrey,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 7 日
Lovely hotel if you play golf
Hotel is in a lovely location, we were lucky to get a view of the gardens (not the car park). Room was comfortable and clean, we were disappointed with the bathroom, there is mould on the ceiling and the shower mixer tap had the central section missing which would have shown how it worked (room 8 on group floor.
Service in the bar was good, bar area was comfortable. Food was OK at dinner, disappointed with my breakfast order of smoked salmon and scrambled eggs as the eggs were dry and over cooked and not very hot.
We were not impressed with the morning check out process, the bill was not itemised, I was not given an actual value of the bill until I asked just advised there was enough credit on my account to cover all charges.
When I requested itemisation I was advised they could only give me a photo copy of the till receipt from the bar.
Lesley
Lesley,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 1 日
Audrey
Audrey,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 31 日
mark
mark,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 22 日
Friday Night Stay
Hotel was very clean and well maintained. Hotels.com guests do not get spa included in price though and are charged £40 on arrival. This should be clearer advertised when booking.
M
M,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 16 日
Lee
Lee,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 1 月 3 日
Disappointed
Ok accommodation for a 1 night stay, mattress needs replacing. Bedding needs updating as quite rough. Room looks tired and dull. Bathroom requires upgrading, very dark and dingy, service panel for water pipes stuck on with blu-tak, not professional. Breakfast was awful, cheap ingredients and cooked to a poor quality. Staff were lovely, professional and approachable. For a 4 star hotel, I was very disappointed.