Had a great stay, service was excellent, the room was spotless, and the hotel was impressively quiet. It’s a bit older, but that’s just nitpicking. Overall, very pleased.
真实旅客
1 晚行程
4/10
Bathtub didn’t have a stopper. No microwave, no hairdryer. Ice machine didn’t work, looked like the hotel was in the middle of renovation. Reserved online for 3 nights, we left after the 2nd night. The lady at the front desk said I needed to call Expedia to get comped for the 3rd night? Overall , it was not a good experience especially when we drove almost 400 miles to get there!!
James
3 晚行程
10/10
April
1 晚行程
10/10
Issa
3 晚行程
6/10
Cesar
1 晚行程
8/10
Paul
1 晚家庭旅行
10/10
Rosa
1 晚行程
8/10
Average stay , room rate has no complimentary breakfast
Rebecca
1 晚行程
10/10
Juan
1 晚行程
10/10
Ruben
1 晚行程
2/10
Cole
1 晚行程
4/10
Our room smelled terrible including one pillow and the mattress. The pull out sofa mattress was stained and had no mattress cover on it. I found a watch band and chapstick in the room. There was long black hair on the floor of the bathroom. They did move us to an upgraded room which was nice but that room had a super uneven floor( it slanted toward the head of the bed)
John
2 晚家庭旅行
10/10
Selina
1 晚行程
10/10
Higinio
1 晚行程
8/10
The stay was fine but I had a room next to elevator was really noisy in room wouldn’t recommend room so close to elevator and was not aware of a parking recovery fee
Ruben
1 晚行程
2/10
Claudia
1 晚家庭旅行
2/10
The front desk clerk and manager were very rude. The clerk was extremely unprofessional at check in and did not know what she was doing. I am easy going so this wasn’t a bother until there was a BIG issue with our room and she didn’t care and acted like we were bothering her. She just says “well, do you want a refund we have no rooms available”. The main unit in our room was blowing hot air. There was a portable ac unit in the room they were using to try to “fix” the problem. The portable unit was okay with me but the main wall unit was blowing very hot air even though it showed off which was a fire hazard and made the room very hot. She didn’t believe us. She tried to walk into the room while I was bathing my daughters. My husband blocked her so he could make sure we were decent. Her manager made her deal with it which was also unprofessional as the clerk then went on to say that he assaulted her. She shouldn’t be walking into rooms without making sure it’s okay. Her manager should have handled the situation as she was definitely not competent to handle issues. The cops then showed up where my husband had a conversation with them and they agreed with the room being hot but the manager still wanted us out so we had to leave. We had to drive back home 3 hours at night with our kids trip ruined since there were no hotels available anywhere in corpus. This was not okay and I expect a full refund. The staff there needs to learn how to handle issues appropriately.
Amanda
1 晚家庭旅行
10/10
Everything was good except they only had avocado toast as a warm breakfast item.
Jessica
10/10
I have always love staying at the courtyard
Teri
1 晚行程
4/10
The was outdated and very uncomfortable, woke up with sore back 🙁 There was also a bad smell, not sure what it was! Won't be returning for sure!!