It was a really nice hotel and the location was just perfect. Just a few minutes away from Dubai Mall and Burj Khalifa, and has a lot of great restaurants around.
It's a beautiful hotel located right beside the Dubai mall. It's convenience to explore Dubai by Metro but the service level does not quite match with the luxury image, particularly the breakfast cafe where we were not welcomed by any more nor led to the table. When we asked for one more cup of coffee at 11:05, the waiter simply replied "it's closed" but I saw the coffee machine was there all the time....
There are plenty of luxury hotels. in Dubai or nearby, I might experience the others next time if I return to Dubai for the vacation or business trip.
YI Chun Cindy
YI Chun Cindy,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2019 年 9 月 16 日
不建議住這間酒店,設備太舊,同樣價格可以住阿曼尼,服務人員態度不好,嚴重排斥華人
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2019 年 8 月 31 日
真实旅客
1 晚浪漫旅行
Hotels.com真实住客点评
8/10 很好
2019 年 6 月 19 日
Nice Hotel to stay
Perfect place to stay in down town closed by Shopping mall ,
and Burj Khalifa, Thai restaurant is good , but their spa
is no good
Syliva
Syliva,3 晚行程
Hotels.com真实住客点评
6/10 好
2019 年 4 月 26 日
Bad service from front desk manager
I was checked in by front desk James( he was very nice and attentive), which everything went smoothly despite the long queue as he is the only one on duty. Once I went to the room and found out there were blood stain on the bed sheet. It was midnight, so I waited until the day after to tell the front desk Jeraldine. She called housekeeping but unfortunately when I went back to the room at night the same bed sheet with blood stain is still there. Jeradine checked me out on my last day and I informed her housekeeping did not change the bed sheet and rarely a five start hotel have blood stain in the room. She was very nice, apologised and waived the 3 breakfast I’ve had. She informed her manager Islam after. Islam then asked if I’m from China, which does not relate to anything..... I’m not from China but does being Chinese stop you from apologising for your attitude? He made me felt like he was racist to Asians at that point. For being a duty manager, he should be well trained to handle situation like these. I asked for hotel general manager’s email and he wouldn’t give it to me, which is pretty unusual. The hotel location (Burj Khalifa and Dubai mall) and restaurants were great. I do like that the connecting rooms they have a door outside the two room doors which gives convenience to family travellers to walk around.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 2 月 16 日
非常好体验 地段好 早餐好
Dong
Dong,2 晚浪漫旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 28 日
We stayed at Palace for one night. We had dinner and breakfast at the hotel. The food was delicious and very clean. The room was spacious. I would definitely recommend this hotel.
Ioannis
Ioannis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Uma noite otima. Cama muito confortavel, internet 5*’, pequeno almoço muito bom com grande variedade de opcoes
Hotel esta muito central e a de decoração e muito interessante
Foram muito atenciosos ao darem-nos um quarto antes da hora normal de check- in
Ana Cristina
Ana Cristina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 25 日
Renata
Renata,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Sensacional hotel!!! Atendimento excelente !! Ótimo café da manhã, tudo limpo academia com aparelhos novos porém um pouco pequena mas boa, hotel limpíssimo e cheiroso
Brayan
Brayan,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
sung han
sung han,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Palace Downtown Dubai
Best hotel ever. Everything was perfect!! Staff are so helpful and nothing is too much trouble. The location is fantastic. 2 minute walk to the Dubai Mall which was extremely convenient. Would highly recommend this hotel