Very clean and comfortable. Unfortunately, alll service personnel...front desk, cleaning staff, manager, and head of housekeeping, with the exception of the awesome maintainance operator were rude. They are all black except the maintainance worker who was Hispanic. I felt like it was because I'm white. It was very uncomfortable.
Timothy
Timothy,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
My daughter celebrated her 16th birthday and I could not have selected a better place to celebrate this momentous occasion. The staff were very polite and welcoming. The palms offer is the best in hospitality.
Star who works at the front desk was very helpful and has a sweet personality.
I am definitely booking reservations to return for another stay.
Mandy
Mandy,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 4 日
Fine for the price
This place is fine if you are using it as a base to explore the island. It is not a place to hang out and relax. My top floor ocean view room was great. The ac worked and the bed was comfortable. But the property is run down from prior hurricanes. But it 1/3 the cost of other properties so you get value.
Daniel
Daniel,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 20 日
steve
steve,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 20 日
Pretty location but very run down
The property is a great location but it is severely run down. Minimal employees, only one person running the bar and restaurant. Pool had an electric cord in the water running the light which seemed dangerous. It is a shame that such potential hasn’t been kept up
Christian
Christian,5 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 16 日
Disappointed..
The property was in disrepair. We asked for someone to address our concerns..
Are concerns were not fixed and we never heard from anyone telling us why they weren't.
Frank
Frank,11 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 5 日
Hector
Hector,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Victor
Victor,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Laura
Laura,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
andrea
andrea,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 26 日
No bad. It's a beautiful side of the island.
Need remodeling in some areas.
Marta
Marta,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 20 日
Do not stay here!!!!
The grounds were poorly kept. See pics. The grass was overgrown and there was debris everywhere. The pool was molding AFTER it was shocked. Someone collected the debris that had fallen in but no attempt was made to clear the green algae. See pics.
The pillows had no pillow cases. The furniture and bathroom set up looked like it was pieced together with random items.
There were no key cards. We were given physical keys and had to swap the keys back and forth with the office and housekeeping to get replacements towels. One young lady on the housekeeping staff was especially nasty. No attempt to offer good service. Straight attitude. The bar staff made ever attempt to be accommodating and friendly. They were the best part of the stay. At check in we asked where alll of the other people were. The lobby and bar were empty. We were told everyone was sleeping. It was 2pm!! Trust was There were probably only 6 other people staying there. She also voluntarily told us the pool was just shocked multiple times. It was not only green with algae but dirty. She told us we could walk to various restaurants. We couldn’t remember seeing any on the drive in. There was NOTHING within walking distance, She was clearly being deceptive and exaggerating the truth about the resort and its offerings.
I would NOT recommend this resort to anyone.
H Lynn
H Lynn,2 晚结伴旅行
Hotels.com真实住客点评
6/10 好
2025 年 3 月 18 日
We loved the location of this hotel, right on the beach and very close to Christiansted downtown. The people are amazing, very helpful and welcoming. They would do anything to make you feel happy. I do not like to point this out because I met the nicest people working at this place, but we had mold in the shower and the floor was not cleaned during our stay. We stayed 7 nights and our room was never cleaned. We only received clean towels and sheets when we asked for. I would choose this place again for the view right on the beach, but I’m afraid I would have to bring my own cleaning supplies. With a little Clorox that mold in the shower would be easily cleaned.
Rodica
Rodica,7 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 17 日
HORRIBLE POLICIES
My friend and I missed the connecting flight due to air traffic on the runways and pulling into the gates in ATL and we missed the flight. This hotel would not refund our monies. They would not even consider it given we had to cancel our entire trip and wound up returning home.
tameka
tameka,3 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 17 日
The pictures in Expedia of the property do not reflect the actual conditions. Area lighting from the main office to the room was non-existent. All the light fixtures were not working and in need of repair or replacement. There was hardly any lighting in the building complex we were in. The ice machine next to our room did not work. The machines in the laundry room did not work. The table inside the room did not have a top. The restaurant did not have many items listed on the menu. The electrical cord for the microwave in our room did not reach the receptacle outlet. The grounds were greatly in need of maintenance and up-keep. Perhaps in better times it was a nice place but was not worth the expense to stay there.
David
David,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Great staff. Amazing place.
Luis
Luis,1 晚行程
Expedia真实住客点评
2/10 很差
2025 年 3 月 15 日
Timothy
Timothy,2 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 11 日
Gains
Gains,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Mrs
Mrs,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Absolutely amazing!! Staff is super nice
Valery
Valery,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 9 日
Very clean
La nena
La nena,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 3 月 8 日
The entire staff was extremely friendly.
Thomas Joseph
Thomas Joseph,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 5 日
Quiet and comfortable
James
James,4 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 2 月 27 日
Good experience
Jennie
Jennie,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 2 月 25 日
We stayed in a bungalow. The room wasnt very clean. There is a big hole in the floor under the flooring by the door. Tried to avoid it so we wouldn't fall through. Service at the restaurants is very slow if they open. Most of the time not open when their supposed to be. Shower is so small. Less than 3 ft by 3 ft. Basically slept there and left for the day our entore trip. Pool is dirty. Lots of dead palm leaves all over. We had to ask for them to clean our patio