The stay was fine but the room definitely needs some work compared to my stay in Feb at this same property. I tried to check in online and put my updated cc, but the system still tried to charge the old one do I had to stop at the front desk. I also didn’t realize I had to pay for parking because I don’t remember having that charge in Feb. The employee only mentioned the cc was trying to be charged for incidentals. I must have missed the parking fee when booking and was not told verbally. I saw it on my receipt. The housekeeping staff was great and helpful when my kid wet the bed.
LaToya
3 晚家庭旅行
6/10
After moving my room my stay went well
HEATHER
3 晚家庭旅行
8/10
It was good
Carrie
6 晚行程
2/10
Room was filthy. Water damage all over room. Felt sticky and icky. You can tell the room needed a SERIOUS deep clean.
Dominic
2 晚行程
6/10
We stayed there for six nights and they never come to freshen up the room, i.e. fresh towels, empty garbage, etc.
We even asked to have housekeeping come in and replace the towels and dump the garbage, but nothing happened. I did go to the front desk that night and got some fresh towels. Everything else during our stay was fine.
John
5 晚家庭旅行
6/10
Unfortunately the room was not clean - there was disposable items left in the room from prior guest and the bathroom had hair on the floor, the bathtub was noticeably dirty, and towels not removed from prior guest. And the bed was horrible - it felt like laying on cement and I had to purchase an air mattress just to be able to sleep. The location however was good with many stores and food choices nearby.
Tracey
2 晚商务旅行
6/10
First room we checked in to had no bedding and all the drawers were pulled out. The second room was fine. The rooms are incredibly dark & dated. Surprised this was a Hilton. The front desk staff was very nice. We felt sorry for them bc we overheard other people complaining about their rooms & it isn’t their fault. The staff allowed us to store balloons in an unused conference room which was very helpful to us.
Kelly
1 晚家庭旅行
2/10
The room had a broken air conditioner and was hot. The thermostat was set on 66 but registered 79. We asked for a different room & were told there were no more. No concessions were offered. The room also smelled like dogs. I do not recommend. We would have looked for another hotel if it wasn’t so late.
Kelly
1 晚家庭旅行
6/10
The potential is there but no amenities were open other than the gym. The room waa "ready" early but the bathroom was clearly not cleaned as there was long hair in the tub and no body wash as well as lip balm on the floor by the bed that was missed. The potential would be AMAZING, but this trip was cool but not above average. Just OK.
Philip
1 晚家庭旅行
10/10
Everything was fine except a few things:
1) the mattress was really hard and uncomfortable to me; 2) the fabric on the highback chair in the corner of the room
was torn and I was afraid to sit in it and
3) there was no luggage holder to put my suitcase on. The breakfast was good and the staff was friendly, courteous and professional.
真实旅客
2 晚家庭旅行
4/10
Multiple cars had there windows broken the first night. The place is dated.
Roland
2 晚家庭旅行
4/10
Michelle
1 晚家庭旅行
8/10
Kim
1 晚行程
2/10
Sucked. Hotel was worst in I’ve ever seen. We checked out immediately after 1 night. And only reason we stayed the one night, was because it was so late when we arrived.
I expect a full refund!!
Jerrald
6 晚家庭旅行
8/10
Donald
3 晚行程
8/10
真实旅客
2 晚行程
10/10
Anyah
1 晚行程
10/10
Charlene
1 晚行程
8/10
Brenda
1 晚行程
10/10
Qualina
1 晚行程
8/10
Was put in a handicap accessible room. Wasn't happy with the shower. If I were handicapped I may have fallen in the floor when trying to shower because the bench was hanging off the wall. And so we're the company issue hand soap dispenser. Other than that it was a pleasant stay.
Arrow
1 晚行程
8/10
All in all it was good but issue i had was that the bathroom door handle was broken and the toilet was stop up.