The purpose of this stay was to have a birthday party for my son. I specifically booked two joined rooms and was told I had that at the front desk when I checked in. However, when we arrived to our rooms, they were not joined. My room was joined with the loudest and most verbally abusive family I've ever heard in my life. I seriously almost called the police. I went back to the desk to resolve they joined rooms issue and was told there was nothing they could do. The front desk woman was nice, but very difficult to understand with her accent. The other woman was very dismissive and almost rude. I asked for a refund and was told a manager would have to do that, but apparently a manager was not available all weekend. I'm hoping to hear from someone for a refund. The rooms smelled like sewage and occasionally cigarette smoke. The doors slammed so loudly all night, they shook the hotel rooms making it impossible to sleep. A dog kept barking. The Wi-Fi was extremely spotty and made it so the kids couldn't play their game together. This completely ruined their experience. The breakfast and the pool was great however, so I gave the hotel a poor rating instead of a terrible rating. I will never recommend this hotel to anyone. Pending a refund, I will also post a warning on the Upper Valley Facebook page.
