可以免费取消我在热带奢华公主 - 全包式的预订并获得全额退款吗？

是的，热带奢华公主 - 全包式在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

热带奢华公主 - 全包式有游泳池吗？

是的，有3 个室外游泳池和儿童游泳池。

热带奢华公主 - 全包式是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

何时可在热带奢华公主 - 全包式办理入住和退房？

开始办理入住：15:00；停止办理入住：00:00。退房时间为 12:00。延迟退房需要支付 USD 79 的费用（视客房供应情况而定）。提供快速退房、无接触办理入住和无接触办理退房服务。

热带奢华公主 - 全包式是否有内部娱乐场？

不，该住宿不设赌场，但阿瓦隆公主赌场（步行 18 分钟）就在附近。

在热带奢华公主 - 全包式及其附近有什么游览观光项目？

现场活动包括滑水、帆板运动和划船/划独木舟，您可以畅享其中，还可以在现场的网球场锻炼提升您的球技。现场娱乐活动包括健身课程、篮球和保龄球。尽情享受 SPA 水疗，在热水浴缸中舒缓您的感官，或从 3 个室外游泳池中任选一个畅游。热带奢华公主 - 全包式也拥有水滑梯、桑拿房和蒸汽浴室，以及游乐厅/游戏室和花园。

热带奢华公主 - 全包式店内或附近是否有餐厅？

是的，Higuero提供国际美食和花园景观。

热带奢华公主 - 全包式配备任何户外私人空间吗?

是的，每间房间都有阳台。

热带奢华公主 - 全包式周边区域环境如何？

从热带奢华公主 - 全包式仅需10 分钟步行可至Cortecito Beach (科尔特西托海滩)，18 分钟步行可至阿瓦隆公主赌场。

蓬塔卡纳热带奢华公主 - 全包式住宿优惠| Hotels.com 好订网

Q: 热带奢华公主 - 全包式有游泳池吗？

是的，有3 个室外游泳池和儿童游泳池。

Q: 热带奢华公主 - 全包式是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

Q: 热带奢华公主 - 全包式配备任何户外私人空间吗?

是的，每间房间都有阳台。

2/10 很差

2024 年 3 月 28 日

Huihe，2 晚行程

Expedia真实住客点评

2/10 很差

2025 年 12 月 19 日

I chose this property based on the reviews and the fact that the facility advertises four restaurants. Unfortunately, my experience was extremely disappointing. I stayed for one night only and arrived around 5:00 PM. I was informed that I could only eat at the buffet because restaurant reservations require 24 hours’ notice, even though the restaurants were visibly empty. The buffet food was very poor and far below expectations for a property at this price point. The room was booked for five people, but when we arrived it was not properly prepared. I requested the extra bed for the 5th guess, which was delivered, but no blankets or pillows were provided. I called housekeeping and was told they would bring them “in a few minutes.” After more than an hour, no one arrived. I called again and received the same response. Once again, no one came. Eventually, they stopped answering the phone entirely. As a result, we had no blankets or pillows for the kids bed and were forced to sleep four people in the same bed, which is unacceptable. Considering we paid $500 per night, this level of service, food quality, and lack of basic follow-through is completely unreasonable. This stay did not come close to matching the expectations set by the reviews or the price, and I am seeking appropriate compensation for this experience.

Benjamin，1 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 12 月 13 日

Points positifs : Les infrastructures de l’hôtel sont très belles et bien entretenues. La propreté générale est irréprochable, que ce soit dans les chambres ou les espaces communs. Les jardins sont magnifiques et apportent un vrai cadre tropical agréable. Le choix d’alcools est très correct et le sport bar est un vrai plus, convivial et bien animé, idéal pour les soirées ou pour regarder des événements sportifs. Points négatifs : Les moustiques sont un véritable handicap durant le séjour. Il semble qu’aucun traitement ne soit effectué, notamment autour du buffet, ce qui est vraiment gênant. La variété du buffet est assez limitée et devient rapidement répétitive au fil des jours. Il n’y a pas d’échelle pour sortir de la piscine, ce qui peut poser problème, surtout pour les personnes moins à l’aise. Enfin, certains trous et irrégularités dans les allées de l’hôtel peuvent être dangereux et mériteraient d’être corrigés. Conclusion : Un hôtel avec un très beau cadre et de bonnes prestations générales, mais plusieurs points importants à améliorer pour rendre l’expérience réellement confortable et sécurisée.

Valentin，13 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 12 月 3 日

Sabemos que estar cerca del mar es un privilegio… ¡pero también una responsabilidad! Y últimamente, el sargazo nos está mandando indirectas muy claras: “Oigan, ¡cuídenme mejor!” El sargazo no es decoración natural ni un nuevo atractivo turístico. Cuando se acumula, parece más bien el resultado de un “ups, se nos pasó tantito”. Así que, si lo atendemos con más constancia, no solo cuidamos el planeta, ¡también damos una mejor experiencia a quienes nos visitan! Y hablando de experiencia… Nosotros amamos poder elegir y tener opciones. Es necesario dar libertad para contratar servicios externos no les quita brillo a los suyos; al contrario, les reta a ser mejores y a demostrar que aquí el “servicio con sonrisa” es real. Así que… Más cuidado con la playa. Más apertura a nuevas opciones. Más actitud servicial (la de “¿cómo te ayudo?” en lugar de “pues así es el sistema”). Porque cuando mezclamos cuidado ambiental + buena vibra + mejor servicio, ¡la playa se ve mejor, el hotel funciona mejor y todos disfrutamos más!

Benjamin Tonatiuh，2 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 11 月 8 日

To start, if you can, try to book and pay here online in advance. If you pay at the resort, they’ll “convert” your dollars just to charge you in dollars again — which makes no sense. Because of that, our room ended up much more expensive. My two-night reservation was supposed to be $320, but I ended up paying around $623.80 at the front desk only for 2 people. To continue, we were a family of 6 adults and 2 little girls, and honestly, the resort left us with mixed feelings. The negatives: The facilities were very basic, nothing impressive. The staff at the beach bar often seemed in a bad mood. The power went out the very first night we arrived. The air conditioning didn’t cool properly. All four rooms we booked had a strong musty, moldy smell. The food was average at best, with little variety or quality. The Mexican restaurant was a big disappointment — the food was terrible. The sports bar near the reception needs urgent attention; the rotten smell there is alarming. The positives: The staff at the El Pilón buffet restaurant were very kind and attentive. The pools were pleasant and clean. The beach was well maintained. The DJ and nightly shows were fantastic — fun, lively, and well organized. Overall, it’s not a resort I would recommend 100%. The maintenance and service issues outweighed the good moments, though I do appreciate the friendliness of the restaurant staff and the great entertainment at night.

Erick，2 晚家庭旅行

Hotels.com真实住客点评

4/10 尚可

2025 年 11 月 6 日

Food was bad and boring, they were using chemicals to clean the pool while we were swimming, cleaning bad, service bad not friendly. Does not deserve 8.0

Robert L.，2 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 10 月 27 日

Silmara T，5 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 10 月 27 日

Bebidas bem variadas, atendimento razoável, alguns funcionários não foram prestativos. Quando chegamos o quarto não estava preparado p os 3 hóspedes e não colocaram o berço como solicitado.

Silmara，2 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 10 月 6 日

The only thing I did not like was the drinks. Bad quality liquor!

Esthefany，3 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 2 日

Lucas，4 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 1 日

Denis，6 晚行程

Hotels.com真实住客点评

6/10 好

2025 年 9 月 25 日

Mal olor en la habitación a Humedad, la comida baja calidad, un hotel clase económica que pudiera mejorar un poco más, lo mejor fue el trato del personal

LUZ，1 晚浪漫旅行

Orbitz真实住客点评

10/10 绝佳

2025 年 9 月 23 日

Good

Avril，1 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 22 日

Yasiel，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 22 日

Property was fine never book with Expedia

Dwayne，3 晚家庭旅行

Expedia真实住客点评

8/10 很好

2025 年 9 月 18 日

Melvin junior，2 晚家庭旅行

Hotels.com真实住客点评

4/10 尚可

2025 年 9 月 18 日

You need to bring every mosquito repellant going!

My room was changed 3 times. The 1st one was covered in insects! ants and mosquitoes. The 2nd room was cleaner, or so I thought! I had already spend 10 nights in DR but that night I got 12 mosquito bites all over my body! It was awful. Never once got bitten in the other hotels I had stayed at previously. The staff were empathetic and ugraded me to the beach view room - it was 'better' (not to be ungrateful but I was in pain and itchy as hell) the food was okay I guess. Standard salt and pepper dishes with tabasco or siracha for flavour. Although Meat and fruit and vegetables were fresh. You wont go hungry but, I couldn't wait to get home and cook myself. Dirty pool. DR Staff were nice 👍

Sharon，4 晚行程

Hotels.com真实住客点评

4/10 尚可

2025 年 9 月 16 日

Pools and bars were enjoyable, staff was friendly all-around. Biggest complaint was the AC in the rooms. It was so humid and damp in the rooms that the sheets, clothes, and virtually everything was moist. This was so uncomfortable. The quality of food was dissapointing from the buffet to dinners. Chinese dinner was the best followed by japanese. Majority of buffet food was not enjoyable and dissapointing... overcooked, cold, unseasoned, etc..

Michael，4 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 16 日

We had a great experience! The staff was amazing and always so pleasant and helpful during our stay. We added a ro uograde upon arrival with an ocean view. The room was roomy with no issues. The good options were good. We will be back!

Annette，4 晚家庭旅行

Expedia真实住客点评

4/10 尚可

2025 年 9 月 15 日

No me gustó no había mucha variedad de comida

Candy，2 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 15 日

I had a wonderful time with the staff there I love them all thank

Theodora，4 晚行程

Expedia真实住客点评

8/10 很好

2025 年 9 月 13 日

Hotel was pretty nice, staff it’s the best, the only a think needs improvement are the restaurants, the buffet on my first day was not good organized the food on the containers was not what the signs were showing and the same food repeated on different places around the buffet. There was not enough glasses so it takes me a while to get my drink.

Yunior Hernandez，3 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 13 日

Zayda，2 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 9 月 12 日

We had a wonderful time in vacation with our children. We took advantage of the kids club and their scheduled activities. Alexandra, the supervisor at the kids club, was fantastic with my kids making sure they were comfortable and having a fun time. We would absolutely consider coming back!

Adam，7 晚行程

Expedia真实住客点评

8/10 很好

2025 年 9 月 11 日

Sanya，2 晚行程

Expedia真实住客点评

热带奢华公主 - 全包式

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