We went for a family vacation, book3d the 6 people room and we arrived at 2 pm, we were asked to wait ti check in at 4 , went back to the checkin at 4 , we were told it will start at 4 but no guarantee and we have to wait because (THE EXACT WORDS WERE) "you booked our biggest room sonit needs more man power to get it ready, you have to wait. (Due to a horrible unprofessional excuse, I did not show up all of a sudden, we booked like a week earlier)
2nd, there is no barrier between the kids and the adults pool, which is ok , but my 3 years old was playing in the kids area where she was dragged (water pressure) to the adult zone (she has no hight) i ran of course as i saw her being taken by the flow , the life guards were just looking and watching me jump with my cloth on , NO ONE even moved.
Sad enough we go out of the pool and went to get a towel, they refused withouut showing them the wrist band. Like yes I Love swimming with my shorts and tshirt on.
3rd , check out is at 10 am, the keys were deactivated by 7 am and you were not allowed even back to our roon