Stayed here over a week for business, spent thousands, and thousands of dollars here. I have stayed 100+ nights over the years—but after this visit, I won’t be back. The job ran long, so I had to extend a few times. On my last day, I called at 11:45 AM asking for a late checkout—was told “no worries,” they had my card and I was good for it. At 1 PM, I called again from the bank to say I was 25 minutes out and planned to extend—again, “no problem.”
I arrive to find one of my employees downstairs, visibly shaken. Staff had banged on the door and threatened to call the police unless he left in 15 minutes. I walk in apologizing, thinking it’s just a misunderstanding—only to be met with more cold indifference.
Then the kicker: the next morning, after working in the sun since 5 AM and needing to drive to Phoenix for an 8-hour flight, I politely ask for a late checkout—and they flatly say no. On a Thursday. With an empty parking lot.
You’d think loyalty, money spent, and basic human decency would count for something. Apparently not at Desert Diamond.