The staff were very attentive and tried to fix problems.
The room was decent but no hat water for 2 days . Very weak wi fi. The AC drip line plugged and flooded our bed forcing us to take a lesser room for 2 days. The restaurants were at best fair. Two dinners were inedible. Breakfasts were OK if we stayed with basics.
Barry
Barry,6 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 16 日
William
William,8 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 16 日
Lauren
Lauren,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 15 日
We had a wonderful, relaxing time here. The food was amazing and so was the staff, always willing to please. The property was beautiful, the room was beautiful and I loved the wildlife. The only thing to improve was to get more umbrellas at the beach. You have to go early to get one. It is a quiet, tranquil resort. No drunk spring breakers.We will return.
Stephanie
Stephanie,5 晚浪漫旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 15 日
Cherrell
Cherrell,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 13 日
Absolutely a piece of paradise!
Nancy
Nancy,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 11 日
This is the third year in a row that we've stayed here, and it is the most wonderful place we have ever stayed. The staff is amazing. The rooms are amazing. The food is unbelievable. I would absolutely recommend staying here. There is nothing bad I can say about this Resort. love it
jesus
jesus,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 11 日
Very nice.
Jose Maria Blix
Jose Maria Blix,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 10 日
Thomas
Thomas,8 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 8 日
I’ve stayed at blue diamond multiple times
Always a great experience the food and the staff are amazing
Can’t wait to return in the fall
Ray
Ray,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 7 日
The cenote on the property was a nice touch as well as the mangrove.
Maurice
Maurice,7 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 6 日
My friends and I stayed here for 5 days in February 2025. At first, we are a bit concerned about the negative reviews and didn’t know what we got ourselves into. I’m not going to lie when we first arrived, we were somewhat concerned. Our hot water wasn’t working, the air-conditioning wasn’t working that well.
However, by the next day, we were absolutely in love with the property and the staff. It was the most relaxing trip I think I’ve ever been on. The food was outstanding. The staff was above and beyond and it was just a beautiful property. It was exactly what we were looking for.
I want to give a special shout out to Juan Carlos and Fabian and the concierge, I apologize I forgot your name, who went above and beyond to make our stay magical.
Please don’t let the negative review sway you, this place is truly special!
Susan Jean
Susan Jean,5 晚结伴旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 3 日
The rooms are spacious and the foliage and wildlife are awesome. They have great food and service and it is clean. You can tell it is older and has taken damage from hurricanes so main buildings will need repair soon.
Cricket
Cricket,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 2 日
We liked that it was quiet and restful. The staff was very kind and helpful. Everything was clean. Perfect.
Karen
Karen,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 3 月 1 日
Alix Christine
Alix Christine,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 1 日
I’m happy overall. We enjoyed our stay. The staff were excellent and were pretty consistent overall. We had a few slow meals and there were some minor aesethetic issues but overall a great experience. Most elements of the spa weren’t working- steam room wasn’t hot, hot tub wasn’t hot, sauna also didn’t heat well. The gym area was very good and allowed for a nice morning workout. The upkeep on the vegetation and trees was impeccable. During weekdays there was a lot of noise near the beachside area, but once inside it was largely drowned out. Again- overall this was a good experience and for what you get a solid value.
Andrew
Andrew,4 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 26 日
Nicholas
Nicholas,7 晚行程
Expedia真实住客点评
8/10 很好
2025 年 2 月 26 日
Great food and drinks and excellent service.
But the resort is a bit old and needs a makeover.
Frands
Frands,3 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 2 月 24 日
We had a terrible experience here because it was supposed to be a dog friendly hotel and it really it is not, I don't know why advertise it like that. They charge you certain amount per day for the dog and you can only go to the worst of their restaurants with him, and you can't leave it on the room, so what are you suppose to do. We were told about all this restrictions once we were there so we couldn't do anything about it butt if you have a dog and plan to go DONT. Expedia should remove them from the dog friendly hotels. I have to say most of the staff of the hotel were incredible except a few bad apples but at the end they did spoil our vacation. I wouldn't recommend this place at all.
yokine
yokine,5 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 2 月 24 日
Nice resort but not 5 stars at all
So the place is nice but has seen better days. From the air conditioning malfunctioning to hot water being on and off, mostly off, the place could use some renovations. The staff is mainly very nice though.
The food seems to be some kind of cheap fix to look fancy. It seems as though they really tried to cut costs on that part as they plate everything nicely but there is no taste and you can tell many corners were cut to achieve it. Disappointing in a nutshell.
There is construction next door so there will be noise, smoke and dust.
By no means a 5 star experience, so do not go expecting that. The premises are nice though.