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蓝钻奢华精品全包式酒店 - 仅限成人入住

5.0 星住宿

Blue Diamond Luxury Boutique - All Inclusive - Adults Only

靠近艾尔卡马隆玛雅河高尔夫球场的仅限成人海滨住宿，设有SPA

选择日期以查看价格

蓝钻奢华精品全包式酒店 - 仅限成人入住的照片库

在海滩、白沙、沙滩椅、海滩遮阳伞
3 间餐厅，供应早餐、午餐和晚餐，国际美食
3 间餐厅，供应早餐、午餐和晚餐，国际美食
Beach Front Casita | 沙滩/海景
1 多间卧室、埃及棉床单、高档床上用品、迷你吧（备有免费物品）
入住蓝钻奢华精品全包式酒店 - 仅限成人入住，您可以到海滩上享受海滩遮阳伞、排球和沙滩椅等设施服务，度过一段欢乐时光，而且步行 15 分钟就能到达艾尔卡马隆玛雅河高尔夫球场。酒店有室外游泳池供客人畅游嬉戏，喜欢 SPA 的客人还可以去享受热石按摩、体膜护理和芳香疗法。酒店有 3 间餐厅，其中的Aquamarine Restaurant主打国际美食，供应早餐、午餐和晚餐。这家豪华住宿的其他特色包括 2 间酒吧/酒廊、游船码头和池畔酒吧。旅客都喜欢住宿的员工。
VIP Access

点评

8.6/10
优秀

热门服务设施

  • SPA
  • 餐厅
  • 机场接送服务
  • 游泳池
  • 酒吧
  • 可带宠物

主要服务设施 (12)

  • 每日客房清洁服务
  • 游船码头
  • 位于海滩
  • 3 间餐厅和 2 间酒吧/酒廊
  • 全套 SPA 服务
  • 室外游泳池
  • 健身俱乐部
  • 桑拿
  • 蒸汽浴室
  • 免费自行车
  • 遮阳伞
  • 海滩躺椅

居家般享受 (6)

  • 私人浴室
  • 独立的浴缸和淋浴
  • 收费电视频道
  • 花园
  • 露台
  • 每日客房清洁服务
当前价格为 CNY2,564
总价 CNY2,564
包含税费
8 月 24 日 - 8 月 25 日

客房选择

可用的客房筛选条件
显示 7 种房型中的 7 种

显示Beach Front Presidential Suite - Water Circuit Included的所有照片

Beach Front Presidential Suite - Water Circuit Included | 住宿内部

Beach Front Presidential Suite - Water Circuit Included

特色亮点

布置家具的阳台或露台
独立用餐区
独立起居区
隔音
私人游泳池
餐桌
迷你吧免费食品
高清电视
  • 355 平方米
  • 海洋景观
  • 可容纳 6 人（按实际入住人数收费）
  • 3 张特大床

显示Beach Front Casita的所有照片

Beach Front Casita | 起居区 | 55-英寸纯平电视（配备卫星频道）

Beach Front Casita

10.0 分，满分 10 分
绝佳
(1 条点评)

特色亮点

布置家具的阳台或露台
独立起居区
隔音
私人游泳池
迷你吧免费食品
高清电视
高档床上用品
埃及棉床单
  • 93 平方米
  • 海滩景观
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示Patio Diamond Suite的所有照片

Patio Diamond Suite | 客房景观

Patio Diamond Suite

9.0 分，满分 10 分
非常棒
(2 条点评)

特色亮点

布置家具的露台
院子
隔音
私人游泳池
迷你吧免费食品
高清电视
高档床上用品
埃及棉床单
  • 105 平方米
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示Cenote Lagoon Deluxe Junior Suite的所有照片

Cenote Lagoon Deluxe Junior Suite | 1 多间卧室、埃及棉床单、高档床上用品、迷你吧（备有免费物品）

Cenote Lagoon Deluxe Junior Suite

8.4 分，满分 10 分
非常棒
(15 条点评)

特色亮点

布置家具的阳台或露台
独立起居区
隔音
迷你吧免费食品
高清电视
高档床上用品
埃及棉床单
吊扇
  • 95 平方米
  • 环礁湖景观
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示Palafitos Junior Suite Rooftop的所有照片

Palafitos Junior Suite Rooftop | 1 多间卧室、埃及棉床单、高档床上用品、迷你吧（备有免费物品）

Palafitos Junior Suite Rooftop

特色亮点

布置家具的阳台或露台
隔音
迷你吧免费食品
高清电视
高档床上用品
埃及棉床单
吊扇
遮光窗帘
  • 67 平方米
  • 环礁湖景观
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示Junior Suite, Patio的所有照片

Junior Suite, Patio | 1 多间卧室、埃及棉床单、高档床上用品、迷你吧（备有免费物品）

Junior Suite, Patio

8.6 分，满分 10 分
优秀
(23 条点评)

特色亮点

布置家具的露台
院子
隔音
迷你吧免费食品
高清电视
高档床上用品
独立卧室
吊扇
  • 60 平方米
  • 河景
  • 可容纳 3 人（按实际入住人数收费）
  • 2 张双人床或1 张特大床

显示Palafitos Junior Suite的所有照片

客房景观

Palafitos Junior Suite

9.0 分，满分 10 分
非常棒
(2 条点评)

特色亮点

布置家具的阳台或露台
独立起居区
隔音
迷你吧免费食品
高清电视
高档床上用品
埃及棉床单
吊扇
  • 67 平方米
  • 环礁湖景观
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

同类型住宿

住宿景观

Platinum Yucatan Princess 成人专属 - 全包

  • 游泳池
  • 免费早餐
  • SPA
  • 免费停车
8.4 分，总分 10，很好，2,744 条点评
新价格 CNY1,862
总价 CNY1,862
包含税费
8 月 3 日 - 8 月 4 日
Platinum Yucatan Princess 成人专属 - 全包
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街区简介

地图
Km. 298.8 Carretera #307, Pto Juarez, Playa del Carmen, QROO, 77710

附近有什么？

  • 艾尔卡马隆玛雅河高尔夫球场 - 步行 15 分钟 - 1.3 公里
  • 大郊狼高尔夫球场 - 车程 4 分钟 - 4.7 公里
  • 特雷斯里奥斯生态公园 - 车程 6 分钟 - 3.9 公里
  • 希拉科科科海滩 - 车程 6 分钟 - 6.0 公里
  • 马罗马海滩 - 车程 12 分钟 - 9.8 公里

周边介绍

  • 科苏梅尔岛国际机场 (CZM) - 23.3 公里/14.5 英里
  • 坎昆国际机场 (CUN) - 40 分钟车程；46.2 公里/28.7 英里
  • 收费机场班车

餐厅

  • ‪Black & White - ‬车程 4 分钟
  • ‪Beach Bar - ‬车程 5 分钟
  • ‪Jaal-Ha - ‬车程 5 分钟
  • ‪Cafe Antoinette - ‬步行 16 分钟
  • ‪La Copa - ‬车程 6 分钟

住宿简介

蓝钻奢华精品全包式酒店 - 仅限成人入住

入住蓝钻奢华精品全包式酒店 - 仅限成人入住，您可以到海滩上享受海滩遮阳伞、排球和沙滩椅等设施服务，度过一段欢乐时光，而且步行 15 分钟就能到达艾尔卡马隆玛雅河高尔夫球场。酒店有室外游泳池供客人畅游嬉戏，喜欢 SPA 的客人还可以去享受热石按摩、体膜护理和芳香疗法。酒店有 3 间餐厅，其中的Aquamarine Restaurant主打国际美食，供应早餐、午餐和晚餐。这家豪华住宿的其他特色包括 2 间酒吧/酒廊、游船码头和池畔酒吧。旅客都喜欢住宿的员工。

全包

此住宿是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

小费和税款

小费已包含在内，住客可自愿多付小费。

餐饮

包括所有照单点餐、小吃和饮料
客房内迷你吧（提供各种酒水）

活动和设施/设备

包括所有非机动水上运动。

课程/训练班/游戏

烹饪
语言

娱乐活动

店内现场表演

语言

英语、法语、德语、意大利语、西班牙语

住宿一览

DONE

酒店规模

    • 128 间全包式住宿客房
    • 楼高 2 层
DONE

到达/离开

    • 开始办理入住：15:00；停止办理入住：1:00
    • 提供快速入住/退房服务
    • 退房时间为 正午
DONE

特别入住说明

    • 此住宿接待方提供机场接送服务（可能会额外收费）。如需安排接客服务，住客必须使用预订确认邮件上的联系信息，在抵达前 72 小时联系住宿接待方
    • 前台工作人员将在住客到店时接待
DONE

入住要求

    • 需要信用卡、借记卡或现金押金，以支付杂费
    • 可能需要政府颁发的带有照片的证件
    • 客人须年满 18 岁
DONE

儿童

    • 无儿童床（婴儿床）
DONE

宠物

    • 允许携带宠物（仅允许携带狗狗，总共可携带 1 只，每只宠物限重 10 公斤）*
    • 欢迎服务类动物
    • 禁止吸烟*
    • 请务必管好您的宠物
    • 有食物碗和水碗
WIFI

网络

    • 公共区域提供免费无线上网接入
    • 房间内提供免费无线上网接入
LOCAL_PARKING

停车场

    • 免费 住宿内自助停车场
    • 免费 住宿内代客停车
DONE

接送交通服务

    • 应要求提供机场班车（24 小时）*
DONE

其他信息

    • 指定吸烟区
    • 只接待成人

住宿服务设施

餐饮

  • 免费提供即点即煮早餐
  • 3 间餐厅
  • 2 间酒吧/酒廊
  • 池畔酒吧
  • 咖啡馆
  • 公共区咖啡/茶
  • 小吃吧/熟食店

游玩项目

  • 海滩
  • 有氧健身课堂
  • 瑜珈课程
  • 沙滩排球
  • 附近有生态旅游活动
  • 附近有高尔夫活动
  • 附近有划皮艇活动
  • 附近有水肺潜水
  • 附近有踏板摩托/助力车租赁

远程办公

  • 商务中心
  • 会议室
  • 会场面积（210 平方米）

服务

  • 24 小时前台服务
  • 礼宾服务
  • 旅游/票务服务
  • 干洗/洗衣服务
  • 美发沙龙
  • 行李储存室
  • 婚庆服务
  • 会说多种语言的服务员
  • 免费自行车租赁
  • 沙滩椅
  • 沙滩毛巾
  • 海滩遮阳伞
  • 浪漫套餐

服务设施

  • 建成于 2007
  • ATM/银行服务
  • 前台保管箱
  • 花园
  • 露台
  • 图书室
  • 健身俱乐部
  • 毗邻高尔夫球场
  • 室外游泳池
  • 全套 SPA 服务
  • 游船码头
  • 桑拿
  • 按摩/护理室
  • 蒸汽浴室
  • 宴会厅
  • 接待大厅
  • 艺术装饰风格

无障碍设施

  • 客房硬木地板

客房服务设施

娱乐消遣

  • 55 英寸平板电视
  • 收费卫星频道

居家般舒适

  • 吊扇
  • 免费迷你吧物品
  • 咖啡机/沏茶壶
  • 浴袍和拖鞋

安心入睡

  • 遮光窗帘
  • 隔音客房
  • 夜床服务
  • 高档床上用品

清洁梳洗

  • 私人浴室
  • 独立的浴缸和淋浴
  • 大花洒淋浴喷头
  • 名牌洗浴用品
  • 吹风机
  • 毛巾

办公通讯

  • 书桌
  • 免费 WiFi
  • 电话
  • 办公椅

餐饮

  • 提供香槟
  • 免费瓶装水

其他

  • 每日客房清洁服务
  • 客房内设有可存放笔记本电脑的保险箱

特色

SPA

酒店内 SPA 有 11 间护理室，包括情侣室。服务包括热石按摩、运动按摩、瑞典式按摩和面部护理。该 SPA 提供各种护理疗法，包括芳香疗法和水疗法。该 SPA 提供桑拿和热水浴缸。

SPA 设施每天开放。18 岁以下的住客不允许进入 SPA 场所。

用餐

Aquamarine Restaurant - 此海滨餐厅擅长于国际美食，供应早餐、午餐和晚餐。住客可以享受露天就餐的喜悦（如果天气允许的话）。
Ceviche-Tapas Bar - 此海滨餐厅主打国际美食，供应午餐和晚餐。住客可以在酒吧畅饮。每天营业
Ambar Restaurant - 此高级餐厅可俯瞰花园景观风景，擅长于无国界融合菜，仅供应晚餐。住客可以在酒吧畅饮。每天营业
Cafe Brule - 此咖啡厅仅提供便餐。每天营业

费用和政策

其他项目

  • 机场班车服务额外收费：往返每辆车 USD 250，乘客不超过 4 人

宠物

  • 服务型动物免费
  • 可携带宠物入住，额外收费，每只宠物每晚 USD 35

游泳池、水疗和健身房（如适用）

  • 18 岁以下的住客不允许进入 SPA 场所
  • 按摩服务和SPA 护理需要预约，请在到达之前通过预订确认邮件上的电话号码联系住宿接待方以作安排

政策

此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房。
这家住宿不设电梯。
店内配备烟雾报警器，客人可安心入住。
住宿接待方欢迎所有性取向和性别认同的客人（LGBTQ+ 友好）。
入住时用于支付其他杂项的信用卡上的姓名必须与预订客房时使用的原始姓名相同。
该住宿接待方接受以信用卡、借记卡和现金付款。
可使用信用卡：Visa、万事达
请注意，文化规范和住客政策可能因国家/地区和住宿而有所不同。列出的政策均由住宿接待方提供。

别称

Blue Diamond Luxury Boutique Adults Playa del Carmen
Blue Diamond Riviera Maya All Inclusive Resort Playa del Carmen
Blue Diamond Riviera Maya Playa del Carmen
Blue Diamond Riviera Maya All Inclusive Adults Only
Blue Diamond Riviera Maya All Inclusive Resort
Blue Diamond Luxury Boutique All Inclusive Adults Only
Blue Diamond Inclusive Adults
Blue Diamond Inclusive Carmen

常见问题解答

可以免费取消我在蓝钻奢华精品全包式酒店 - 仅限成人入住的预订并获得全额退款吗？

是的，蓝钻奢华精品全包式酒店 - 仅限成人入住在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

蓝钻奢华精品全包式酒店 - 仅限成人入住有游泳池吗？

是的，有室外游泳池。

蓝钻奢华精品全包式酒店 - 仅限成人入住是否允许携带宠物入住？

是的，欢迎携带狗狗入住，总共可携带 1 只宠物，每只宠物限重 10 公斤。需要支付 每只宠物每晚 USD 35 的宠物费。服务类动物免费。提供食物碗和水碗。

蓝钻奢华精品全包式酒店 - 仅限成人入住是否有停车场？

是的，自助和代客停车免费。

蓝钻奢华精品全包式酒店 - 仅限成人入住提供机场接驳班车吗？

是的，提供机场班车。费用为每辆车往返 USD 250。

何时可在蓝钻奢华精品全包式酒店 - 仅限成人入住办理入住和退房？

开始办理入住：15:00；停止办理入住：1:00。退房时间为 正午。提供快速入住和快速退房服务。

蓝钻奢华精品全包式酒店 - 仅限成人入住是否有内部娱乐场？

不，该住宿不设赌场，但里维埃拉大赌场（10 分钟车程）就在附近。

在蓝钻奢华精品全包式酒店 - 仅限成人入住及其附近有什么游览观光项目？

现场活动包括排球和免费自行车，您可以畅享其中。现场娱乐活动包括健身课程和瑜伽。尽情享受 SPA 水疗，然后到室外泳池游泳。蓝钻奢华精品全包式酒店 - 仅限成人入住也拥有2 间酒吧和桑拿，以及蒸汽浴室和花园。

蓝钻奢华精品全包式酒店 - 仅限成人入住店内或附近是否有餐厅？

是的，有 3 家店内餐厅，提供室外就餐、国际美食和花园景观。

蓝钻奢华精品全包式酒店 - 仅限成人入住周边区域环境如何？

蓝钻奢华精品全包式酒店 - 仅限成人入住位于玛雅河畔的在水滨，只需 12 分钟步行可至艾尔卡马隆玛雅河高尔夫球场。

关于Blue Diamond Luxury Boutique - All Inclusive - Adults Only的点评

点评

8.6

超赞

9.0/10

清洁度

9.0/10

员工和服务

8.2/10

服务设施

8.2/10

住宿条件和设施

8.8/10

环保

点评

10/10 绝佳

Isadore，3 晚行程
Hotels.com真实住客点评

8/10 很好

Nathan，3 晚行程
Hotels.com真实住客点评

10/10 绝佳

Michelle Johanna，1 晚行程
Hotels.com真实住客点评

10/10 绝佳

Celmira，3 晚行程
Hotels.com真实住客点评

10/10 绝佳

Stephanie，8 晚行程
Expedia真实住客点评

8/10 很好

Very nice rooms with excellent food and lovely staff. Pool could use better upkeep, loungers and umbrellas.
Sarah，5 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

We had a wonderful and relaxing stay at the blue diamond!! We loved how much nature there was to look at during our morning walks or bikes around the property. It was a quiet and relaxing retreat with my partner- from the included snorkeling, days on the beach, lounging by the pool, swims in the on resort cenote, cocktail class and eating the delicious food! The food was really good, above the normal resort quality. All food was made to order and they were very careful about allergies and any alterations. We really liked how much fresh fish was on the menu!! I would definitely recommend this resort to anyone that wants to eat delicious food and drinks & have a relaxing time!!! We stayed in the lagoon junior suites. The rooms were nice and spacious, with a massive bathroom, bedroom and secluded plunge pool. It looks just like the pictures!! The plunge pool was a good temperature after a hot day. We also like hanging out on our lagoon patio playing cards and looking for animals. Our air conditioning worked and kept our bedroom at about 22C. No issues there. The staff were very friendly from the minute we got there. The front desk was really accommodating! We liked biking in the morning to the lobby to have an espresso and feed the fish. Most of the staff worked for a few years and worked daily. It was nice to get to know all the staff by the end, most notably Gustavo, Jenny, Zara, and Rubin. We can’t recommend the blue diamond enough! We truly had a wonderful time!
Hannah，6 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

Everything was amazing from the first day to the last, highly recommended
Ana，3 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

We loved our stay at Blue diamond Hotel, it was serene and quiet without the Hussle and Bustle (Kind of how I pictured my vacation). Staff was very accommodative and kind. Was a bummer as the sea was rough and windy- Snorkeling wasn't allowed as we were not pro swimmers. If I really have to call out something as an area of opportunity to improve on would be to have the rooms AC system looked at. The Junior suite we stayed at (Room # 352) did not have cooling at all, We had to request for technician who came in and inspected the unit and decided to fill AC refrigerant, Once it was refilled, AC working well for that night and then the cooling died off. Considering how hot it gets in Cancun, AC should be as cool as possible for a Hotel of this status quo! Kindly look into this part alone.
Nithin，4 晚浪漫旅行
Expedia真实住客点评

4/10 尚可

Buen día, el personal súper profesional atento educado, pero el hotel está muy viejo sin remodelar con mal aspecto, sucio las instalaciones muy viejas sin que les den mantenimiento, de verdad debería cuidar la categoría de sus recomendaciones cuando menciona que es 4 diamantes, CABE hacer mención que es el primer hotel, que al realizar chec out no te permite estar en el hotel siendo este a las 12 pm, y si quieres permanecer ahí son 20 USD por hora y por persona, y la gama de alimentos y bebidas nada que ver con la calidad que según ofrecen de 4 diamantes, OJO el personal y atención bien, el hotel muy descuidado y le falta muchísimo mantenimiento, ojalá Expedia revisen la calidad de los hoteles que promocionan, este mensaje quiero que se tome con mucha objetividad y respeto, gracias por si lo leen. Saludos cordiales.
Ivan，1 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

Had a wonderful week here. The staff, the food, the beautiful grounds…everything was lovely. The buildings are weathered some by the humidity and hurricanes, but kept impeccably clean. Every need we had was tended to quickly and graciously. We will definitely return!
Stephani，6 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

Loved this resort, small and not over crowded. The staff are AMAZING! Super friendly , kind, go out of their way to make you feel good! The sommelier Jesus was great, Eduardo and Jenny and Maria were all amazing at each meal. The spa was quite nice amenity and the gym was nice as well. I would give this resort a 9/10 only because the resort needs to spend some time and attention on the upkeep of the property. It’s needs some TLC. Steps were loose, lights were popping out of casings, railings were missing and things could use a coat of paint. It’s sad as everything else is amazing but they seem not to spend money on upkeep. All that said i absolutely would stay again as the food and staff were really good and I liked the smallness of the resort. It never felt overrun!
anthony richard，5 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

The Blue Diamond is a gorgeous retreat. We stayed in a Patio Junior Suite and it was very comfortable. It was also incredibly private. The whole resort, in fact, is extraordinarily private. You arrive to the front lobby, which resembles a shrine. From the time we arrived, to getting checked-in, to walking the long path to dinner, it took us over 2 hours to see any other guests! The images online don't make the layout clear. The lobby is about 1.5 kilometres from the beach. The Jr Patio Suite are about halfway, so a good 750m to walk in the morning. It is a gorgeous walk. The grounds are immaculate, lush, well-groomed and maintained, with occasional animal highlights (tajones, iguana, caiman, etc). We loved the privacy, and it often felt like we had the resort entirely to ourselves. There are two beautiful pools above the beach. In our time there, we never saw a single person use the pools. We also saw only a couple of couples brave the wavey water. The wind was very high every day, and the seaweed was intense. They worked hard to clear it (by hand, they don't have any beach grooming machines, but they were overwhelmed. The pools were kept cold, which is fine, but the cold with the heavy wind made them unusable. The food was exceptional. We went as a vegetarian and a vegan. The vegetarian had excellent options at almost every meal. The vegan had fewer options. Breakfasts and lunches were real highlights for both of us, but main courses got pretty bland.
Gregory，4 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

It was an amazing experience! I will definitely go back again. The food was delicious, and the staff was also amazing.
Gerardo，3 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

Cris，4 晚行程
Expedia真实住客点评

10/10 绝佳

This resort is the perfect quiet, adults only place for us. We were a group of 5 who agreed that the villa style accommodations with private backyard lounging spaces, are so peaceful. The resort is built lengthwise (1 mile deep) into a mangrove forest with a river and cenote. Golf carts were always passing by on the 1 mile walk from concierge to ocean, and free bicycles were always parked along the walk, so we had options for getting back and forth. The food was delicious. Portions were small but unlimited and that let us choose many flavours. There are also 3 pools- 1 with an ocean view and 2 by the spa. Meals were sitdown and typically took about 1.5-2 hours. The only things I'd add to this place are a buffet, at least for breakfast, and more water bottle refills in the rooms. Our group of 5 is well travelled, with about 6 all inclusive stays among us prior to Blue Diamond, and we agree that BD is our favourite.
Jennifer，4 晚结伴旅行
Expedia真实住客点评

2/10 很差

We checked in and they told us the air conditioning was broken but it would be fixed in a few hours. Nothing got fixed. The entire resort had no air conditioning. The room was 40 degrees Celsius all night and we couldn’t sleep. Called the resort in the morning and they said that the air conditioning was going to be fixed in a few hours again. We went for break fast, and the other guests were saying not to trust them, so we checked out and booked another resort. Food wasn’t good either. When I asked for a refund through Expedia they lied to Expedia and said the air conditioning was working when it wasn’t.
Scott，4 晚浪漫旅行
Expedia真实住客点评

2/10 很差

Barbara，5 晚行程
Expedia真实住客点评

10/10 绝佳

Super nice, clean, calm and everyone was super friendly and ready to help or answer any questions.
Indra，3 晚行程
Expedia真实住客点评

4/10 尚可

Was expecting a 5 star resort experience as advertised but it turned into an unexpectedly stressful stay. We stayed for 6 nights and ended up staying in 3 different rooms due to broken AC. Every day the staff would assure us that the next day it would be fixed. Our last 2 nights the temps were over 85*F in the room and it was almost impossible to sleep. We had issues with plumbing in multiple bathrooms around the resort and there is a smell of sewer around the property. The private plunge pools are not filled unless you specifically request it. We had to ask them to fill the pool at least 3 times as it kept draining before we could use it. They use rags to plug the drain. This resort has so much potential but it seems that there has been no upkeep for the facilities for at least 10 years. We were extremely mislead by the high numbers of positive reviews which specifically do not match our experience. The only saving grace is the friendly staff (Eduardo and Raul were great) and the good food. Also the grounds are quite beautiful and we saw a lot of cool wildlife. Unfortunately the beach is very small and we encountered quite a bit of trash and debris in the water. The condition of the facilities and the lack of AC are the main reasons we will not return or recommend this resort. Spend your money somewhere else that actually invests in their property, staff and guests.
Ruth，6 晚浪漫旅行
Expedia真实住客点评

2/10 很差

Poor maintenance No AC Construction next door
Adit，1 晚行程
Expedia真实住客点评

6/10 好

The staff is wonderful, and the food at all the restaurants is delicious. The atmosphere is calm, with beautiful walking paths and a peaceful, romantic vibe. However, we did encounter a few issues during our stay. The seaweed on the beach was not cleaned regularly, which made it quite unpleasant. It seemed that there were not enough workers to handle the volume, and cleaning was done manually, which was inefficient. We noticed that another hotel down the beach was using machines to collect the seaweed, which was much faster and more effective. Additionally, the property, including the buildings, rooms, spa, and amenities, could really benefit from significant renovations. Despite being advertised as a 5-star hotel with VIP access, many areas felt outdated and in need of improvement. The rooms, in particular, had a musty smell, and there was a noticeable squeaky feeling in several areas. Regarding the spa, we were disappointed to find that the steam room was not working, and there was no air conditioning in any of the rooms there. This made it uncomfortable, as you would find yourself sweating while trying to relax. If you’re primarily looking for peace, solitude, and great food, this hotel might be a good fit. However, considering the price and the hotel’s 5-star status, it doesn’t quite live up to the expectations of a true luxury experience. Lastly, the roof of our room was not accessible, and when we inquired, we were simply told, "Your space is off limits."
Vitaliy，6 晚家庭旅行
Expedia真实住客点评

6/10 好

We liked the property overall and the fact that it was very nature based and the animals living with it. The food was very well and plenty of options. The service was excellent as well. The property must have been 20 years ago stunning. The current status of the hotel is in a very bad shape and even dangerous!! My husband was leaning at the handrail close to the restaurant and almost felt off. The railway downstairs at the restaurant was not even angered anymore. The outside restrooms need fixing too. They are in bad shape as well. The cabanas at the poolside falling apart. Such a shame for this once upon a time stellar ambience. The air-conditioning in the bedrooms are too loud that we couldn't keep them on over night. We had to open the doors but there was no screen at the doors. So we had a few mosquitos biding us. The owners urgently need to reinvest some money to keep it up to speed before no one is coming back!!
Carina，5 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

We absolutely loved this vacation. Everyone was wonderful from the moment we stepped out of our taxi. Juan Carlos greeted us with a warm smile and was so helpful with our bags and a lovely welcoming beverage of fresh juices. Reception, who we reached out to prior to arrival went way above our expectations ❤️. They were instrumental in setting up the rest of our stay and we will be forever grateful. Jose, our butler and go to for all things was awesome!!! The food was fresh, healthy and with a variety of offerings that we rarely had the same thing twice. Fresh juices and sushi at Aquamarine with the BEST waitstaff - Francisco, Maria, Exmina and Eduardo greeted us everyday. Ceviche Restaurant was yummy too. Ambar was the just incredible (Spare Ribs -Delicious!!). Thank you to all the drivers Fernando, Moses. Snorkeling, Cocoa Ceremony, trip into Dtn. Playa, We had the best Anniversary yet❤️❤️❤️
Roy Edward，5 晚浪漫旅行
Expedia真实住客点评

2/10 很差

Property was severely dated. The walkways were crumbling, the wood decking was raised in several areas including my room where I ripped my socks. Bathroom mirror was in disrepair. Room smelled musty. Main restaurant closed two nights. Cigar lounge closed entire trip. Breakfast food was cold. Beach was covered in seaweed.
John，5 晚行程
Expedia真实住客点评