Hi, we had a very nice vacation at this resort. All the staff were extremely friendly and went the extra mile to make sure we were all well taken care of. Gustavo in the pool bar was excellent and even when very busy made sure everyone was always taken care of quickly and with a wide selection.
Reception staff were always willing to help with any questions from getting us checked in and out efficiently, with currency exchange requests, and with requests for fixing issues in the room when requested. The room itself was very spacious and comfortable, including the balcony and beds.
Some areas that could be improved was ensuring all buildings have working elevators (our building was out of service but we saw many others in service), the teen room was under maintenance so not available and would have been great when it rained or during peak day sun. In addition, the water pressure was sometimes spotty in the evening especially the hot water, and one evening when our breaker needed resetting we were unable to reach the front desk by phone but were able to walk down and get assistance. Also, for restaurant reservations via the web portal, we found availability very challenging as it opened for selection at 8am but by 8:15a most spots were filled. the excellent concierge service to get booking for our larger group of 10 most days which was great. While most food was very good, we did find sometimes that it was blander than we were expecting though there was always a wide