跳到页面主要部分

阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包

5.0 星住宿

Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive

靠近蓬塔苏尔的仅限成人海滨酒店，设有SPA

选择日期以查看价格

入住阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包，您可以到海滩上享受海滩遮阳伞、排球和日光浴躺椅等设施服务，度过一段欢乐时光，而且步行 5 分钟就能到达女人岛西岸，坎昆角和尼祖克国家公园。酒店有室外游泳池供客人畅游嬉戏，喜欢 SPA 的客人还可以去享受按摩、体膜护理和阿育吠陀草药疗法。酒店有 3 间餐厅，其中的BOGA主打国际美食，供应早餐、午餐和晚餐。这家豪华酒店的其他特色包括 2 间池畔酒吧、屋顶露台和健身中心。旅客为住宿的客房送餐服务点赞。

点评

9.0/10
非常棒

热门服务设施

  • 游泳池
  • 免费早餐
  • SPA
  • 免费停车
  • 免费 Wi-Fi
  • 餐厅

主要服务设施 (12)

  • 每日客房清洁服务
  • 位于海滩
  • 3 间餐厅和 2 间池畔酒吧
  • 2 间酒吧/酒廊
  • 全套 SPA 服务
  • 室外游泳池
  • 屋顶露台
  • 健身中心
  • 遮阳伞
  • 海滩躺椅
  • 沙滩毛巾
  • 24 小时客房送餐服务

居家般享受 (6)

  • 私人浴室
  • 独立的浴缸和淋浴
  • 收费电视频道
  • 花园
  • 露台
  • 每日客房清洁服务
当前价格为 CNY2,872
总价 CNY3,502
含税款和其他费用
5 月 12 日 - 5 月 13 日

我们为什么喜欢这个住宿

阳光、沙滩和海浪
这家海滨酒店提供白色沙滩休闲场所。这里有沙滩巾、遮阳伞和躺椅，还有浮潜和皮划艇等您来体验。
工作和娱乐的天堂
在这家酒店，商务会议可以融入海滨的幸福之中。享受完 spa 护理和桑拿后，客人可以在酒吧欣赏晚间娱乐活动。
新鲜的烹饪场景
在 3 家餐厅、1 家咖啡馆和 2 家酒吧开启一段美食之旅。池畔、花园和海景让您尽享国际美食和免费自助早餐。

客房选择

可用的客房筛选条件
显示 13 种房型中的 13 种

显示标准房, 2 张双人床, 阳台的所有照片

标准房, 2 张双人床, 阳台 | 迷你吧（备有免费物品）、客房内保险箱、遮光窗帘、熨斗/熨衣板

标准房, 2 张双人床, 阳台

8.0 分，满分 10 分
非常棒
(3 条点评)
  • 26 平方米
  • 可容纳 3 人（按实际入住人数收费）
  • 2 张双人床

显示标准房, 1 张特大床, 阳台 (Guest Room)的所有照片

迷你吧（备有免费物品）、客房内保险箱、遮光窗帘、熨斗/熨衣板

标准房, 1 张特大床, 阳台 (Guest Room)

9.6 分，满分 10 分
绝佳
(4 条点评)
  • 38 平方米
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示华丽客房, 2 张双人床, 阳台, 海洋景观 (Guest Room)的所有照片

华丽客房, 2 张双人床, 阳台, 海洋景观 (Guest Room) | 迷你吧（备有免费物品）、客房内保险箱、遮光窗帘、熨斗/熨衣板

华丽客房, 2 张双人床, 阳台, 海洋景观 (Guest Room)

  • 部分海洋景观
  • 70 平方米
  • 可容纳 3 人（按实际入住人数收费）
  • 2 张双人床

显示华丽客房, 1 张特大床, 阳台, 海滨 (Guest Room)的所有照片

迷你吧（备有免费物品）、客房内保险箱、遮光窗帘、熨斗/熨衣板

华丽客房, 1 张特大床, 阳台, 海滨 (Guest Room)

10.0 分，满分 10 分
绝佳
(1 条点评)
  • 海景
  • 46 平方米
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示华丽客房, 1 张特大床, 阳台, 海洋景观 (Guest Room)的所有照片

独立的浴缸和淋浴、深泡浴缸、免费洗浴用品、吹风机

华丽客房, 1 张特大床, 阳台, 海洋景观 (Guest Room)

10.0 分，满分 10 分
绝佳
(2 条点评)
  • 海景
  • 46 平方米
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示华丽客房, 1 张特大床, 阳台的所有照片

迷你吧（备有免费物品）、客房内保险箱、遮光窗帘、熨斗/熨衣板

华丽客房, 1 张特大床, 阳台

9.0 分，满分 10 分
非常棒
(2 条点评)
  • 68 平方米
  • 2 间卧室
  • 可容纳 3 人（按实际入住人数收费）
  • 1 张特大床

显示华丽客房, 1 张特大床, 阳台的所有照片

迷你吧（备有免费物品）、客房内保险箱、遮光窗帘、熨斗/熨衣板

华丽客房, 1 张特大床, 阳台

7.2 分，满分 10 分
不错
(5 条点评)
  • 海景
  • 68 平方米
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示小型套房, 1 张特大床, 阳台, 海洋景观的所有照片

迷你吧（备有免费物品）、客房内保险箱、遮光窗帘、熨斗/熨衣板

小型套房, 1 张特大床, 阳台, 海洋景观

  • 海景
  • 68 平方米
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示小型套房, 1 张特大床, 阳台, 海滨的所有照片

迷你吧（备有免费物品）、客房内保险箱、遮光窗帘、熨斗/熨衣板

小型套房, 1 张特大床, 阳台, 海滨

  • 海景
  • 68 平方米
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示特级套房, 1 张特大床, 阳台, 海滨的所有照片

特级套房, 1 张特大床, 阳台, 海滨 | 迷你吧（备有免费物品）、客房内保险箱、遮光窗帘、熨斗/熨衣板

特级套房, 1 张特大床, 阳台, 海滨

  • 海景
  • 94 平方米
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示套房, 1 张特大床, 海洋景观 (Duplex, Plunge Pool)的所有照片

迷你吧（备有免费物品）、客房内保险箱、遮光窗帘、熨斗/熨衣板

套房, 1 张特大床, 海洋景观 (Duplex, Plunge Pool)

  • 海景
  • 96 平方米
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

显示总统套房, 1 张特大床, 阳台, 海滨的所有照片

总统套房, 1 张特大床, 阳台, 海滨 | 迷你吧（备有免费物品）、客房内保险箱、遮光窗帘、熨斗/熨衣板

总统套房, 1 张特大床, 阳台, 海滨

  • 海景
  • 138 平方米
  • 1 间卧室
  • 可容纳 4 人（按实际入住人数收费）
  • 1 张特大床

显示套房, 1 张特大床, 海洋景观 (Master Duplex, Plunge Pool)的所有照片

套房, 1 张特大床, 海洋景观 (Master Duplex, Plunge Pool) | 迷你吧（备有免费物品）、客房内保险箱、遮光窗帘、熨斗/熨衣板

套房, 1 张特大床, 海洋景观 (Master Duplex, Plunge Pool)

  • 海景
  • 1 间卧室
  • 可容纳 2 人（按实际入住人数收费）
  • 1 张特大床

同类型住宿

在海滩、白沙、沙滩椅、海滩遮阳伞
尊荣阿卢斯岛姆荷度假村 - 仅供成人入住
中心-苏普马 001
  • 游泳池
  • 免费早餐
  • SPA
  • 机场接送服务
9.2 分，总分 10，好极了，1,404 条点评
新价格 CNY1,661
总价 CNY2,066
含税款和其他费用
6 月 1 日 - 6 月 2 日
尊荣阿卢斯岛姆荷度假村 - 仅供成人入住
对比同类住宿
Mod logo
登录以查看符合条件的折扣和礼遇。更多奖励，更多精彩！
登录免费注册

街区简介

地图
Carretera Garrafon, Vista Alegre KM 4.5, Mza 63, L8, SM8, Isla Mujeres, QROO, 77400

附近有什么？

  • Garrafon 自然礁公园 - 步行 1 分钟 - 0.1 公里
  • 女人岛西岸，坎昆角和尼祖克国家公园 - 步行 2 分钟 - 0.2 公里
  • 蒙达卡房子 - 步行 6 分钟 - 0.6 公里
  • 洛斯索诺斯公园 - 车程 2 分钟 - 1.4 公里
  • 克雷奥拉之家 - 车程 3 分钟 - 1.8 公里

周边介绍

  • 坎昆国际机场 (CUN) - 123 分钟车程；37.4 公里/23.3 英里

餐厅

  • ‪Zaza Beach Club - ‬步行 13 分钟
  • ‪Albatros Beach Club - ‬步行 4 分钟
  • ‪Mar Bella - ‬步行 6 分钟
  • ‪Icebar - ‬步行 10 分钟
  • ‪oscar's grills pizzas - ‬车程 2 分钟

住宿简介

阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包

  • 入住阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包，您可以到海滩上享受海滩遮阳伞、排球和日光浴躺椅等设施服务，度过一段欢乐时光，而且步行 5 分钟就能到达女人岛西岸，坎昆角和尼祖克国家公园。酒店有室外游泳池供客人畅游嬉戏，喜欢 SPA 的客人还可以去享受按摩、体膜护理和阿育吠陀草药疗法。酒店有 3 间餐厅，其中的BOGA主打国际美食，供应早餐、午餐和晚餐。这家豪华酒店的其他特色包括 2 间池畔酒吧、屋顶露台和健身中心。旅客为住宿的客房送餐服务点赞。

全包详情

  • 此酒店是全包住宿。房价包含住宿内的餐饮费用（可能会有部分限制）。

小费和税款

  • 小费已包含在内，住客可自愿多付小费。

餐饮

    • 包括所有自助餐、照单点餐、小吃和饮料
    • 24 小时提供客房送餐服务
    • 客房内迷你吧（提供各种酒水）
    • 客房内分酒器
    • 可在合作伙伴酒店享用正餐和饮料

活动和设施/设备

  • 包括所有非机动水上运动。

水上活动

    • 划皮艇
    • 帆船运动
    • 水肺潜水游览
    • 浮潜
    • 浮潜游览

陆上活动

  • 健身设施

娱乐活动

    • 店内娱乐和活动
    • 主题派对

住宿一览

DONE

酒店规模

    • 109 间酒店客房
    • 楼高 4 层
DONE

到达/离开

    • 开始办理入住：14:00；停止办理入住：不限时间
    • 提供无接触办理入住服务
    • 办理入住年龄不小于：18
    • 退房时间为 11:00
    • 提供无接触办理退房服务
DONE

特别入住说明

    • 前台工作人员将在住客到店时接待
    • 住宿提供的信息可以使用自动翻译工具进行翻译
DONE

入住要求

    • 需要信用卡、借记卡或现金押金，以支付杂费
    • 可能需要政府颁发的带有照片的证件
    • 办理入住的客人须年满 18 岁
DONE

儿童

    • 无儿童床（婴儿床）
DONE

宠物

    • 恕不允许携带宠物
    • 欢迎服务类动物
WIFI

网络

    • 公共区域提供免费无线上网接入
    • 房间内提供免费无线上网接入（网速：25+ Mbps）
LOCAL_PARKING

停车场

    • 免费 住宿内代客停车
DONE

其他信息

    • 无烟住宿场所
    • 只接待成人

住宿服务设施

餐饮

  • 免费自助早餐，时间为每日 07:00–11:00
  • 3 间餐厅
  • 2 间酒吧/酒廊
  • 2 间池畔酒吧
  • 咖啡馆
  • 24 小时客房送餐服务
  • 小吃吧/熟食店

游玩项目

  • 海滩
  • 沙滩排球
  • 划皮艇
  • 水肺潜水
  • 浮潜
  • 晚间表演
  • 购物
  • 免费使用附近的健身中心

远程办公

  • 会议室

服务

  • 24 小时前台服务
  • 礼宾服务
  • 旅游/票务服务
  • 干洗/洗衣服务
  • 美发沙龙
  • 行李储存室
  • 婚庆服务
  • 会说多种语言的服务员
  • 行李员/门卫
  • 沙滩椅
  • 沙滩毛巾
  • 海滩遮阳伞
  • 泳池躺椅
  • 水上运动装备

服务设施

  • 3 座楼/塔楼
  • 建成于 2007
  • ATM/银行服务
  • 屋顶露台
  • 花园
  • 公共区电视
  • 健身中心
  • 室外游泳池
  • 全套 SPA 服务
  • 按摩/护理室
  • 宴会厅

无障碍设施

  • 电梯
  • 电梯门宽度（厘米）： 110
  • 轮椅无障碍电梯通道
  • 视觉火警警报

客房服务设施

娱乐消遣

  • 47 英寸智能电视
  • 收费卫星频道

居家般舒适

  • 恒温控制空调
  • 免费迷你吧物品
  • 咖啡机/沏茶壶
  • 浴袍和拖鞋
  • 熨斗/熨衣板

安心入睡

  • 枕头选单
  • 遮光窗帘
  • 夜床服务
  • 床单

珍奢享受

  • 阳台

清洁梳洗

  • 私人浴室
  • 泡澡浴缸
  • 独立的浴缸和淋浴
  • 免费洗浴用品
  • 吹风机
  • 毛巾

办公通讯

  • 免费 WiFi（网速为 25+ Mbps）
  • 免费长途和市内电话

餐饮

  • 迷你冰箱
  • 免费瓶装水

其他

  • 每日客房清洁服务
  • 客房内设有可存放笔记本电脑的保险箱

特色

SPA

酒店内 SPA 有 7 间护理室，包括情侣室。服务包括面部护理、体膜护理、身体磨砂和指（趾）甲修剪和护理。该 SPA 提供桑拿、湿蒸房和土耳其浴。提供各种护理疗法，包括阿育吠陀草药疗法。SPA 设施每天开放。

用餐

BOGA - 此池畔餐厅擅长于国际美食，供应早餐、午餐和晚餐。
Seasalt - 此餐厅可俯瞰大洋景观风景，擅长于本地与国际菜。每天营业
The Breeze - 此酒吧位于游泳池旁。住客可以在酒吧畅饮。每天营业
AlVento Beachclub - 此海鲜餐馆位于海滩上，擅长于本地与国际菜。每天营业
Botanik - 店内咖啡店. 住客可以在酒吧畅饮。每天营业

奖项与背景

此住宿是国际 LGBTQ+ 旅行协会 (IGLTA) 的成员，欢迎女同性恋、男同性恋、双性恋、跨性别者、酷儿、间性和无性恋者 (LGBTQ+) 住客入住。

费用和政策

游泳池、水疗和健身房（如适用）

  • 按摩服务和SPA 护理需要预约，请在到达之前通过预订确认邮件上的电话号码联系住宿接待方以作安排

政策

此住宿拥有阳台、庭院、露台等户外空间，可能不适合儿童入住。如果您有顾虑，我们建议您在到店前联系住宿接待方，以确认他们是否可以为您安排合适的客房。
只有经过登记的住客才可进入客房。
店内配备一氧化碳探测器、烟雾报警器和保安系统，客人可安心入住。
住宿接待方欢迎所有性取向和性别认同的客人（LGBTQ+ 友好）。
该住宿接待方接受信用卡付款。恕不接受现金。
可使用信用卡：Visa、万事达、美国运通
支持无现金交易。

别称

All Inclusive Isla Mujeres
Isla Mujeres All Inclusive
Isla Mujeres Palace Couples Only
Isla Mujeres Palace Couples Only All Inclusive Resort
Palace Couples Only All Inclusive Resort
Palace Resort Isla Mujeres
Isla Mujeres Palace Couples All Inclusive Resort
Isla Mujeres Palace Couples All Inclusive
Palace Couples All Inclusive
Isla Mujeres Palace Couples Only All Inclusive Resort

常见问题

可以免费取消我在阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包的预订并获得全额退款吗？

是的，阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包有游泳池吗？

是的，有室外游泳池。

阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包是否允许携带宠物入住？

很抱歉，不允许携带宠物，但是欢迎服务型动物。

阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包是否有停车场？

是的，代客停车免费。

何时可在阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包办理入住和退房？

开始办理入住：14:00；停止办理入住：不限时间。退房时间为 11:00。提供无接触办理入住和无接触办理退房服务。

阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包是否有内部娱乐场？

不，该酒店不设赌场，但PlayCity赌场 (7.4 mi)和Royal Yak Casino & Sports Book (皇家雅克赌场和赛事投注区) (8 mi)都在附近。

在阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包及其附近有什么游览观光项目？

现场活动包括划皮艇、浮潜和排球，您可以畅享其中。尽情享受 SPA 水疗，然后到室外泳池游泳。阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包也拥有2 间池畔酒吧和2 间酒吧，以及土耳其浴和花园。

阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包店内或附近是否有餐厅？

是的，有 3 家店内餐厅，提供海滨就餐、国际美食和花园景观。

阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包拥有配备私人热水浴缸的客房吗？

是的，每间房间拥有泡澡浴缸。

阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包配备任何户外私人空间吗?

是的，每间房间都有阳台。

阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包周边区域环境如何？

从阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包仅需4 分钟步行可至女人岛西岸，坎昆角和尼祖克国家公园，4 分钟步行可至Garrafon 自然礁公园。

点评

关于阿尔玛雷，奢华精选度假村，女人岛坎昆，仅限成人全包的点评

9.0

非常棒

9.6

清洁度

8.8

服务设施

9.6

员工和服务

9.6

住宿条件和设施

点评

8/10 很好

Staff and the ocean
Adam，3 晚行程
Hotels.com真实住客点评

10/10 绝佳

This resort exceeded our expectations. Being vegan it can be difficult to find a variety of appropriate food when traveling. Once the resort knew, the chefs prepared special meals just for me every dinner. I have never had that kind of service. BTW: the food! So amazing, every meal. The staff were all exceptional; friendly, helpful and courteous. Emiliano, Christina, Noe, Edgar, Karen, Iliana, Roberto, Alejandro, housekeeping staff; I wish I could remember everyone’s names. Every encounter was pleasant. Alan the manager, introduced himself on our first day and checked in throughout to ensure we were having a pleasant stay. Room was clean and well supplied. Housekeeping staff kept it that way for our 2 week stay. The hotel is quiet, calm and so very restful. The decor is beautiful. The spa is fantastic and the staff there were wonderful as well. Would love to return here again one day.
Janice，14 晚家庭旅行
Expedia真实住客点评

10/10 绝佳

Amazing time for our honeymoon. Staff was over the top. Karen, Claudia, and Edgar, to name a few were awesome…as well as ALL the staff. Everyone knew you by name and went above and beyond to make sure you are taken care of. Being all inclusive we were hesitant on how it would be. We could not believe the 5 star quality food and drinks we were served. Definitely coming back! Thank you for everything! Adam & Jamie
Jamie，4 晚浪漫旅行
Expedia真实住客点评

6/10 好

El hotel muy bonito pero el nivel de bebidas es muuuy bajo para lo que se paga x noche
Chiara，2 晚行程
Hotels.com真实住客点评

10/10 绝佳

Brandon，3 晚行程
Expedia真实住客点评

10/10 绝佳

Almare is the definition of luxury!!! This was one of the best experiences we've ever had at an all inclusive resort. First, we need to acknowledge how amazing the staff was. The service was incredible throughout our entire stay and they were so attentive. Every single day we looked forward to seeing Karen, Alejandro, Claudia (and another staff member whos name started with an E but I can't remember it!!) at the beach beds/beach bar. They were ABSOLUTELY AMAZING and we can't wait to go back and see them. Noe and Emiliano were also so helpful with every question we had and always did their best to find solutions quickly. The amenities are top tier, loved the spa. Also loved the food offerings at the rooftop restaurant Seasalt. Definitely looking forward to our return as this ticked all of our boxes.
Scott Matthew，8 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

Cristina the hostess was so kind and helpful throughout our stay. She is a real gem! Very clean hotel. Breakfast buffet had a variety of fresh fruit and natural yogurt, along with smoked salmon etc. Other breakfast items could be ordered from the menu. Lunch and dinner options were outstanding and good variety. We will be back again. Thanks for a wonderful vacation.
Marguerite，5 晚行程
Expedia真实住客点评

10/10 绝佳

Almare was a great first experience into an all inclusive and adults only resort. We really enjoyed Edgar, and Cara from beachside service. Claudia was beachside and pool side, she went above and beyond and she remembered our names from day 1!! <3 Resort was only about 60% capacity so it felt like we had the resort to ourselves. It was so relaxing and quiet- just what we wanted!! Joseph and Rafael from the bar were really awesome, too. They educated us on drinks and different tequilas they had to offer. I can't say enough how great the service was and how attentive they were. Nothing is perfect and we did get forgotten about our first night, but we got in really late and ordered room service at 1am. We called an hour later and was told they never had an order in. Also our shower head handle also fell off at one point and we asked for them to repair it and there was some miscommunication there, too. But it all got handled and fixed and they were sincerely apologetic. We are laid back and this wasn't a deal breaker for us. Anytime we needed a taxi, the front desk would call and a taxi would be there within minutes. They would ask if we needed a towel or water. Very accommodating. The food at the two main restaurants were outstanding. We ate on the rooftop two nights and downstairs two nights. The food was great! Mediterranean style and the pizza at Seasalt was FAB. We ordered ceviche, guac, and shrimp tacos when on the beach and I think I ate it 4x. 😋 The beach was very clean
Eric，6 晚浪漫旅行
Expedia真实住客点评

8/10 很好

Rooms and service were nice
Roy Ryan，7 晚浪漫旅行
Expedia真实住客点评

8/10 很好

The breakfast was OK very small portions dominion at the downstairs restaurant did not have a very large selection same of the upstairs restaurant
Daniel DEAN，5 晚行程
Expedia真实住客点评

10/10 绝佳

william，4 晚行程
Expedia真实住客点评

4/10 尚可

We stayed at Almare to ring in 2026. The positives: most of the staff were very kind and genuinely tried to be helpful. Only one employee we encountered was rude & disgruntled. The resort grounds were small, but clean and well maintained, with nice furniture throughout. Breakfast at BOGA Café was enjoyable, and the beach area itself was nice. The negatives: we felt the main issue was severe understaffing. Having stayed at Four Seasons and other true 5-star properties, this resort did not meet 5-star standards and was not luxurious, as advertised. The room was mediocre, with paper-thin walls and confusing light switches. It was nearly impossible to reach the front desk, housekeeping, or in-room dining by phone. One day, we waited an hour for towels after housekeeping forgot to replace them. Food options were very limited and inconsistent, often feeling overly focused on gastronomy at the expense of taste and enjoyment. A few simple, reliable options would have been nice. On several occasions, the café was either closed or had only a couple of items available. Dinner on the rooftop was especially frustrating—one night we spent 2.5 hours mostly waiting for food and trying to get the attention of the only server. The pool water was freezing, and we were told the heater was broken. Additionally, the private boat transfer from Cancun that was advertised, was unavailable, though the resort did coordinate and cover the cost of a taxi and ferry. The resort has potentIal.
Shannon，4 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

Efficient and friendly staff. Great vibe. Amazing food, lots of variety. A bit noisy in the afternoon when the tour boats come in but everything else about the visit made up for it.
Gordon，7 晚浪漫旅行
Expedia真实住客点评

6/10 好

Tobias，7 晚行程
Expedia真实住客点评

4/10 尚可

Ashley，3 晚行程
Expedia真实住客点评

10/10 绝佳

Staff were great and the food was above our expectations!
Laurie，7 晚浪漫旅行
Expedia真实住客点评

4/10 尚可

Eve，2 晚行程
Expedia真实住客点评

6/10 好

Service was not great. Seems cannot keep up with the volume of the guests. Screwed up our ground transportation when we left the resort, even after I asked about it the night before and on the day when we were checking out. Basically was told it was not booked when we arrived at the ferry terminal on cancun side, then was told they thought we booked the ferry arrives at 3, which btw that slot does not exist. Screwed up our request for golf cart rental, when we were told it would be ready next day at 11am. However when we showed up the was told nothing was booked, and there was nothing they can do.
Chuqiao，5 晚行程
Expedia真实住客点评

10/10 绝佳

The room was new and beautiful. The staff was incredibly kind and helpful. We’ll definitely be back!
Greg，2 晚行程
Hotels.com真实住客点评

8/10 很好

The hotel was nice. The staff was great, especially the pool and beach staff. The property is small, with no real activities or entertainment. The activities were morning yoga, and a crafts/pottery class in the evening...so if you enjoy a show or dancing after dinner, this is not the resort for you. There's no poolside games or music. The hotel is definitely not a 5 star property, maybe 4, and they have staffing issues. But...if you enjoy the beach, paddle boards, or canoeing, it's a great location... beach area is small but the water is calm and shallow.
Jennie，4 晚结伴旅行
Expedia真实住客点评

10/10 绝佳

The staff, the ambiance, the food, the beach, the town, and the spa!!! We loved the spa so much, we did it twice!
Phillip，4 晚浪漫旅行
Expedia真实住客点评

6/10 好

Kamla，4 晚行程
Expedia真实住客点评

10/10 绝佳

Kristin，2 晚行程
Expedia真实住客点评

10/10 绝佳

The staff, without exception, were delightful - charming and helpful. Facilities were very good, the pool and beach were lovely but it would have been nice to have a few more Watersport options.Overall the food was very good - especially from the food truck and the pool bar ... but it is a shame that the menu in both main restaurants does not change at all. Also surprising was the fact that the steak menu was an extra charge ... and finally, that a bottle of quite ordinary wine was incredibly expensive
Belinda，7 晚浪漫旅行
Expedia真实住客点评

10/10 绝佳

Kristin，1 晚行程
Expedia真实住客点评