First outside appearance was distracting due to the huge pothole upon entering. At first glance, it smelled very nice and clean. It looked clean in the lobby, but when I got to my first room… It reeked of mildew/mold! Went to the front desk to tell the clerk that my room smelled like mildew and she’s not in her head “yes“. I asked her if she had any spray and she said she would look for some! And then she came back and said she didn’t have any spray. So we assume we could go ahead and do our best to get the smell out of the room and proceeded to get some rest and throughout the night was absolutely unable to sleep due to the overwhelming smell. That seems to get worse! Exhausted all of our options until finally went to the front desk and spoke to the overnight person after getting physically sickwho gladly switched our room. Just to find out that the TV didn’t work in that room nor the phone! There was no cord to the phone at all, and it was overwhelmingly exhausting! For the money that they ask per night, the service was not up to par compared to other Holiday Inn express stays that we’ve had. The breakfast was mediocre at best not heated . The best thing about this hotel in my opinion was the pool and the pool area… It was clean. The pool was beautiful and clean. The room was spacious and that gave reprieve from the horrible stay that we experienced! Manager tried to accommodate and was really nice howeverI’m just not used to getting this kind of service at all.
Chrishun
Chrishun,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 19 日
Room was not very clean and you tell it’s an older hotel. Only 2 mismatched towels in the bathroom. People hanging out and smoking in the entrance. Would not stay here again.
Tina
Tina,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 23 日
Abla
Abla,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 18 日
Amy
Amy,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 16 日
Pool has been out of order since at least March. They state they are waiting on a pump to be replaced.
Laura
Laura,4 晚商务旅行
Expedia真实住客点评
2/10 很差
2025 年 6 月 13 日
Very old and stinky. Had to change rooms at 1 am due to smoke alarm going off VERY LOUD and the front desk couldn’t get the maintenance man to respond to come fix it. The pool was out of order and the WiFi did not work. I will NOT be back!
Jamie
Jamie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 1 日
Ninette
Ninette,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 31 日
Tina
Tina,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 5 月 23 日
Clean
James
James,1 晚商务旅行
Expedia真实住客点评
8/10 很好
2025 年 5 月 18 日
All of the convenience items were out of order, Guest laundry, pool etc
Michael
Michael,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 5 月 15 日
Francis
Francis,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 9 日
Casey
Casey,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 5 月 2 日
Hotel needs to be renovated. It needs better tvs and outside needs to be updated.
Frederic
Frederic,2 晚商务旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 1 日
michael
michael,3 晚行程
Orbitz真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Ladson
Ladson,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Staff were wonderful. Breakfast was great. Property is dated and maintenance is poor. Overall cleanliness was fair. Unfortunately we had an ant farm in our bathroom but the staff promptly addressed it.
Gary
Gary,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 11 日
Alicia
Alicia,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 7 日
Florence
Florence,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 16 日
Tammy
Tammy,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 16 日
No one notified us of the pool being out of service. I booked this hotel for the pool.
Erin
Erin,1 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2025 年 3 月 7 日
ON LOCKDOWN
The hotel was on "lockdown" starting at 9PM like you were in jail. I would not recommend anyone stay here but I was born and raised in Sylacauga and have family there. It is the only half way decent hotel in town. It used to be nice when it first opened but now, it is not. I probably will be staying there again for its convenience in location to family but if there was a better hotel in town, I would never stay at Holiday Inn Express Sylacauga again