2/10
We will never choose to book with Hotels.com NOR will we ever stay at an Embassy Suites property again. We weren't advised that ALL hotel rooms had no A/C. When i called the front desk the 2nd time I was told they had been working on it all day. Temp in the room was 80s. I spoke w Hotel manager who informed me there was no way to determine if the A/C would be fixed that day. So I asked if we left the same day we checked in what refund we'd receive. The answer was NOTHING since we booked through Hotels.com. He suggested I contact Hotels.com. I paid Hotels.com up front for the room but guess what to park the car in an open lot is another $X/night. Hotels.com said they'd refund 5% to me for not being to sleep in a very hot room. Windows don't open. FINGER POINTING going on between HOTELS.com and EMBAASSY SUITES. RESULT, we were screwed. We checked out right away after I laughed at the increased offer of 10%. So, I paid $XXX to stay in a room that DID NOT COME CLOSE TO meeting standards and I was offered X% off when we had to leave the hotel to go elsewhere to sleep. I am DONE with this rip off. I will gladly share my wife's and my experience with my 10,000 followers on Instagram in the hope they too avoid getting screwed by EMBASSY SUITES and HOTELS.COM.
Alexander
1 晚行程