An excellent stay with truly wonderful staff! Everyone was so friendly and welcoming, which made the entire experience incredible. Highly recommended!
Berivan
Berivan,7 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 27 日
BEWARE DO NOT STAY HERE
This place was horrendous! If you’re looking for a beautiful, typical Greece getaway then do not stay here. This was more of a Mexican style resort. Including Mexican food at the buffet??? The staff was extremely rude and arrogant, and spoke behind your back in Greek. There is no customer service at all. They stated that this property is on the beach. It is NOT and I repeat it is NOT on the beach! You have to walk quite a bit to get to the beach. The pictures look absolutely nothing like the hotel does in person. The lobby is dark, dreary, and dirty. Going into breakfast buffet in the morning there were still sauce stains from the night before. They do not do a good job cleaning the rooms. They basically just do the beds. We had to get them up there because we had a huge bug in the washroom. They didn’t even clean the washroom. We had a cup on the bug…And they didn’t even step foot in the washroom. Overhearing other guests complaining that it was three days and their room was not cleaned. I can’t understand how a resort like this is running so poorly. Ahtni who is one of the drivers of a golf cart that gets you halfway down a very steep hill is the only good thing about that hotel. She was extremely kind, friendly and gave you information something that the front desk couldn’t seem to do she should be a manager behind the desk because the other managers on staff were completely useless. When you would complain, they would care less. The music by the pool is loud rap crap!
Sandra
Sandra,3 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 21 日
Accueil froid d’un monsieur, je pense responsable.
Notre chambre était pas top, les draps étaient tachées, les murs cloquées et nous avions le bruit des extractions qui étaient juste au-dessus de notre chambre
Cependant, nous avons mangé correctement et il y avait un spectacle de danse sirtaki très sympa
Samir
Samir,1 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 10 月 18 日
Property exterior looks good but it’s not very well clean and maintained. Our room had mould on walls. Bathroom smells of dirty stagnant water. Mould around shower door and sink. Our leak we flooded the bathroom and had to stay in room for two nights before we got a different room. My daughter has allergies which prone to skin conditions exposure to dust and inhale of mould. I have all the pictures of how disgusting the room is and even when we were change room was a bit better but still dirty. House keepers did understand when we explain about the bathroom and dust everywhere. They came and use bleach to mask the scent of the stagnant water. The positive was choice of food was different ever from the main restaurant.
Tamica
Tamica,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 17 日
Monika
Monika,5 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 4 日
Youcef
Youcef,1 晚行程
Expedia真实住客点评
6/10 好
2024 年 10 月 2 日
真实旅客
3 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 9 月 29 日
Anne
Anne,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 23 日
Alex
Alex,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 9 月 22 日
Marcelo
Marcelo,7 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 9 月 22 日
Federica
Federica,9 晚行程
Expedia真实住客点评
8/10 很好
2024 年 9 月 21 日
Our first day is quite bad as they gave us a room that is not as im expecting from the photo advetisement... after i complained they moved as to a nicer rooom which makes me happy and comfortable. Its an all inclusive hotel ...food are always same everyday so i have to skip the dining most of the times and eat outside... anyways i still enjoyed my holiday ... great place to relax
MS MARIA LOURDES
MS MARIA LOURDES,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 18 日
真实旅客
3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 9 月 15 日
Tony
Tony,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 9 月 12 日
The hotel seems a bit worn. If you want a quiet and relaxing holiday and perhaps are not very young, you should not choose this hotel. The music by the pool is very loud, and let's just say the music selection is very youthful. If you have a room facing the pool, the music can be heard clearly from 10 AM to 10-11 PM every day. We tried to address this, but we were not taken seriously. We have stayed at the hotel several times, but this was the last time. We are around 60 and generally quite up-to-date, but this was far beyond acceptable. Many agreed.
René
René,7 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 9 月 9 日
Holiday in Crete
The hotel should not be 5 star, we would give it 3. Private pool very small also not secured so anybody can come in via terrace. I did not like bathroom not nice colours and it does not look like bathroom in 5 star hotel at all. Room itsepf was nice ,same sitting area in patio. Food ok but same all the time and nothing amazing but I was ok as I could always find things to eat. I did not like they did not have tea/ coffee at lunch and dinner time on the restaurant ( you had to go to reception or pool bar).location ok, good communication to chania by bus. Beach ok.
Edyta
Edyta,4 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 8 日
Servizi dell’hotel ottimi.
Personale gentile e cordiale.
Camera grande e pulizia nella media.
Lato negativo: il cibo era lo stesso ogni giorno, cosa veramente negativa se bisogna passare una settimana
Alberto
Alberto,8 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 9 月 6 日
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2024 年 9 月 5 日
Geoffrey
Geoffrey,9 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 8 月 29 日
The big plus is friendly staff, good kitchen, value for money when on all inclusive. Otherwise, there are some things which need attention. That said, I would like to thank Louis the general manager for taking time to listen to what I had to say. By the way, the hotel group have another property that is the Galini Palace.