As part of our booking we were informed to expect a welcome drink on arrival which we did not receive and a 20% food and drink voucher which we did. We were told we could use the voucher at any of the hotel bars and restaurants which proved to be a problem throughout our stay as this was clearly not communicated as anywhere we tried to use it we were informed we could not. The receptionists on arrival were perfectly pleasant and informed us that we had been given a room upgrade so we were over the moon. The room was lovely up on the 6th floor, not much of a view from the balcony but we were certainly not fussed by that. The only issue we had with the room was that no matter what temperature we set the shower too it would have extreme changes in temperature that were brief but semi-regular and meant the showers were not relaxing. The room was cleaned daily apart from once which we were unsure as to why but the cleaners were very pleasant and helpful. The drinks throughout our stay were lovely, particularly the frozen Bellini, would highly recommend and there was one particularly sweet and enthusiastic woman working at the bar who was the highlight of this hotel alongside the spa. She could not do enough for you and her enthusiasm was unmatched, some of the staff could take a leaf out of her book. The hotel is right up against the beach which was lovely and the pool was often quiet, again, lovely but certainly cold enough to wake us up and sober us up. The spa is a must
