6/10 好
2025 年 4 月 30 日
Okay accommodations, EXCELLENT CUSTOMER SERVICE
I'm not sure where the ball was dropped, but my reservation was not in the hotel's system and the hotel was fully booked. However I did have the reservation number.
Even though the hotel has okay accommodations (beds were not very comfortable, the ac fan was extremely loud, the shower door leaked so the floor was super slick and there was water rot damage on the wall) the CUSTOMER SERVICE WAS ABOVE AND BEYOND!!! They did everything possible (talking with Hotels.com directly, calling hotel manager) and made sure to find a room for me. She was extremely nice and patient through a stressful situation.
真实旅客
3 晚家庭旅行
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