Buffet not delicious. No ice cream. No welcome drink. No shuttle to the room.
The lifeguards are excellent. They are professional, helpful and nice.
真实旅客
2 晚浪漫旅行
10/10
有私人海灘 ,免費死海泥, 很棒的早餐
真实旅客
1 晚行程
6/10
We called 3 times for a towel but until we check out we still did not recived any towel. Also we booked room for 3 people, but everything was prepared as 2.
Breakfast was nice.
ALLEN
1 晚结伴旅行
10/10
The resort is beautiful, and have a private beach which you can enjoy the dead sea.
真实旅客
1 晚结伴旅行
10/10
真实旅客
1 晚家庭旅行
6/10
真实旅客
1 晚行程
10/10
Very good choice to enjoy the Dead Sea spa.
Chingi
8/10
ANNIE
8/10
Yen Jen
8/10
The staff are friendly yet they r too busy, it took us so long to check in. Besides, the hotel is very good, we had a plaster stag there.
真实旅客
10/10
真实旅客
6/10
We included this stay amongst a number of stops on a trip throughout Jordan. We were really excited to stay and experience the Dead Sea. In my honest opinion the hotel is poor value for money. Whilst the room was lovely anything extra was not included.
With regards to the food, we experienced terrible service at the beach lounge. Our waiter was rude and not particularly helpful. Our order had been forgotten about and we had to ask twice about the drinks and ask where the food was after a long wait. We were asked to move so someone else could eat where we were waiting for 30mins. The portions were tiny and extremely overpriced.
Dinner was unlike anything we have experienced on holiday before. The dining hall was busy and full of crying children or children who were not supervised/running around whilst we were trying to eat when we went for dinner at 9pm. A lot of the hot food was cold in serving dishes. Unsupervised children were putting their hands in the chocolate fountain helping themselves whatever they could reach leaving half eaten bits of food on the counters. We tried to give feedback to the food and beverage manager but he was not on shift and there was no follow up.
We had lovely experiences in the spa but you need to pay extra to use this facility. Our spa therapists were Emma and Aisa. I’m glad we paid extra for the use of the spa because the other pools were so busy and full.
Breakfast was great and a lot calmer as we went quite early. Elizabeth was great
Emma
1 晚行程
10/10
Great stay
barany
2 晚行程
8/10
Brian K
6 晚行程
10/10
Karim
1 晚行程
10/10
Hikaru
1 晚行程
10/10
Amazing
Moayad
1 晚家庭旅行
10/10
Very nice hotel. Needs little updating
MR SAFWAN
2 晚行程
10/10
Sulieman
2 晚行程
4/10
Employée d’accueil peu aimable. Certainement homophobe car remarque ciblé concernant le choix de la literie (1 lit double). Elle nous a demandé si c’est ok ou si nous préférons 2 lits simples, sur un ton remplit de sous-entendus.
Petit déjeuner et dîner servis dans une salle de séminaire : résultat ambiance « cantine » très bruyante, très moyen pour un hôtel 5 étoiles. De plus le personnel semblait peu investit dans le service. Beaucoup d’attente pour un malheureux verre d’eau.
Confiscation d’une bouteille de vin achetée durant notre séjour sous prétexte : « c’est interdit ». Pour information, de l’alcool est vendu partout dans l’hôtel.
En comparaison le movenpick petra n’a posé aucun problème avec cette bouteille.
Pisciniste qui attribue des parasols visiblement à la tête du client (deux garçons seuls n’avait pas l’air de lui plaire)
En conclusion une bien mauvaise expérience de séjour au global. Dommage
Olivier
2 晚行程
8/10
Sarah
1 晚行程
10/10
Birol
2 晚行程
10/10
We enjoyed the hotel with a half boar package, both meals were excellent. We went in to the Zara Spa on the second day and enjoyed it very much