We had a generally very nice stay at this resort. The rooms were excellent, comfortable, well designed, and beautifully maintained.and the overall atmosphere was relaxing and upscale.
However, a couple of issues took away from the experience. The concierge assigned to our room was often unavailable and slow to respond via text, which made it difficult to get timely answers to simple questions. For a resort of this caliber, the level of responsiveness was disappointing.
The more significant issue was our experience at the French restaurant. I was asked to leave because I was wearing nice dress shorts and a collared shirt that apparently did not meet the dress code. While dress codes are understandable, the way this was handled was not. We were never informed of the dress code when we put our name in, when I checked on our wait 45 minutes later, when we arrived, when we were seated, or even when menus were handed to us. Only after all of that were we told we could not stay, publicly and in front of other diners, which was embarrassing and unnecessary.
Dress code enforcement also felt inconsistent and biased. At breakfast, I was told to change out of a tank top while many women were wearing tank tops or open-shoulder dresses without issue. The same double standard appeared at dinner.
The issue wasn’t the dress code it was poor communication, inconsistent enforcement, and how the situation was handled. With better attention to these details, this resort could be exceptional.
