They advertised a free shuttle but after check in told us they were not doing it anymore. They gave no sort of compensation except to say we could get a refund and find another hotel which we did. They entire reason for choosing this hotel was the shuttle so we didn’t have to drive and deal with traffic and parking costs,
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 1 日
Ronald
Ronald,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 1 日
Josiphus
Josiphus,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 8 月 1 日
vanessa
vanessa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Dodie
Dodie,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 31 日
Room not available on time
I was extremely disappointed that my room was not available 2 1/2 hours after check in time. I was told to check back at midnight and I said I wasn’t going to be that late so she suggested 11:00. I wanted to get in my room to freshen up after a three hour car ride before going to the baseball game.
Danell
Danell,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 31 日
Hong
Hong,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 30 日
Ana laura
Ana laura,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Randall
Randall,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Great place to stay
Great service all around. Some rooms under renovation. Friendly and helpful staff.
Fannie
Fannie,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Deanna
Deanna,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 29 日
Andrew
Andrew,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
Natasha
Natasha,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Jay at the front desk was wonderful. My son forgot his iPad and we were already on the road home. He immediately found it effectively saving our trip home.
Jamie
Jamie,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 28 日
Not good, wouldn't recommend
Check in time was at 4pm and we arrived at 4:22pm. They didn't have a room ready for us and we were told to come back in about 45 minutes so we're already inconvenienced. We were walking around the zoo all day and wanted to get our exhausted kids a break. The room was ready when we came back about 45 mins later.
The room was dirty and run down, the office chair in the room was dirty and stained, The comforters on the beds were dirty. The general condition of the place is very poor. Wallpaper is peeling off the walls in the hallways, the walls are all marked up everywhere.
The hot tub was closed, the restaurant was closed. It just feels like this place is being run into the ground by an owner that's trying to get away with the bare minimum. I wouldn't stay here again.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 27 日
We travel domestically and internationally all of the time. In fact we just returned home and had to visit Milwaukee because of a family emgergcey so we chose one of the closest hotels nearby because another option was sold out.
We knew the ratings were not the greatest for this property but we had no choice on short notice. When compared with Sonesta's competitor nearby it can't compare. The rooms here are not cleaned properly as there is evidence of stuff on the floor. More importantly, the carpeting in the room and elsewhere are filthy and the upholstered furniture. The common areas also need paint or repair. The grab and go breakfast is ok but again nothing in comparison with the competitor and pricing is not that much different.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 27 日
JAIME
JAIME,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Hotels
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 26 日
Raul
Raul,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 26 日
Room cleaning service was minimal. Asked to clean room and they did not. When it was cleaned they forgot towels and bath mat. Sheets did not fit the bed. No soap in bathroom. Lots of small annoying problems.