I was racially profiled while in the lobby of the hotel... Had to show id. Was asked my room number and was told it wasn't my room number.. bad customer service
Sean
Sean,1 晚 行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 18 日
Catherine A
Catherine A,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 10 日
Yes. Front desk was unmanned quite a bit. Understand they also was responsible for the other hotel on the lot. Red Roof Inn.
barbara
barbara,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 11 月 6 日
Yolande
Yolande,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 19 日
The only nice thing was the woman that checked us in. We go to Busch Gardens a lot and this trip was kind of last minute so options were limited. I thought i would give this place a try. Everything in the hotel was very dilapidated. It smelled very dank. The ac was loud and made weird noises. I killed a roach in the middle of the night when i turned the light on to use the bathroom. One of my daughters got a weird rash on her face, arms, and legs. I think it was from the bedding. The breakfast was a joke. There was warm milk and cereal in a container that was filthy! The juice machine only had water that smelled and the coffee was terrible! I paid in advance so i toughed it out instead of leaving for the second night. My kids are pretty easygoing so they didn't complain so that helped. When we left one of them asked if we were going to stay there again. All 4 of them stared at me waiting for my answer. I swiftly told them no. And also told them we were not staying it that area either. Its really ghetto there!
Paul
Paul,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 18 日
The positive reviews and 7.8 rating for the hotel were really misleading!
The room was very dirty, especially the bathroom. There was hair and dirt on the floor and a suspicious stain on the wall. The tub had mold and soap scum. There was only a half roll of toilet paper and no tissues. We had to go down to the front desk to ask for some toilet paper and the attendant said that they didn't have any and went to the Red Roof Inn across the parking lot to borrow some to give to us.
The sleeping area had a strange smell and there were hairs (human and animal?) on the bedding as well as a suspicious brown stain and smell on one of the pillows.
We truly weren't comfortable staying here and we are disappointed that the ratings and reviews were so different than the reality.
LaDawna
LaDawna,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 10 月 14 日
Front of toilet was dirty and there was a small cockroach behind the T.V. Breakfast selection was non existent. Bare minimum choice of waffles, mini muffin, or cereal. Low value and quality for too much money.
KERI
KERI,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 23 日
Air conditioning unit was so loud we did not get much sleep. Carpet had stains and looked very dirty. There is no AC in the lobby or hallways. Staff was friendly.
Peggy
Peggy,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 22 日
Staff is very friendly rules were clean beds super comfortable however, after the mid or morning shift, the overnight stuff seems about between this hotel and the red roof across the parking lot
Cynthia
Cynthia,7 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 21 日
Nice friendly receptionist. She helped set the tv channel for us.
Brigitte
Brigitte,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 20 日
Sierra
Sierra,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 9 月 18 日
Michael
Michael,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 16 日
Very clean, very quiet and very friendly staff!
Patricia
Patricia,1 晚商务旅行
Orbitz真实住客点评
10/10 绝佳
2025 年 9 月 16 日
Very clean, very quiet and very friendly staff!
Patricia
Patricia,1 晚商务旅行
Orbitz真实住客点评
8/10 很好
2025 年 9 月 14 日
One night
Third time I stayed here. Staff very nice and accommodating. Hotel is dated, and the room was clean, but hallways and other areas seemed to be lacking attention to cleanliness. Also previous two times the hotel seemed very busy. This saturday night it seemed a ghost town. Maybe because school is in session and summer is over. Still meets my needs, but there surely room for improvement in overall up keep.
William
William,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 13 日
Patricia
Patricia,1 晚行程
Orbitz真实住客点评
8/10 很好
2025 年 9 月 13 日
Great
Brandon
Brandon,1 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 9 月 9 日
Erich
Erich,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 9 月 9 日
Decent for the price most definitely.
Quatina
Quatina,2 晚家庭旅行
Expedia真实住客点评
6/10 好
2025 年 9 月 8 日
Donald
Donald,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Quatina
Quatina,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 9 月 6 日
Disappointing
I have stayed here before & booked here because of the hot brkfst; even paid a lil more than the other options I looked at.. my kids have always enjoyed the pool & pool table.. however the Mulberry Inn is now in the Comfort Inn building & the old Mulberry Inn is now a Red Roof Inn.. so when I booked I was expecting something very different; all the amenities were still being advertised; but weren't available; or if they were & you were allowed access to the other building, the staff didnt bother to info you.. anyway, Highly disappointed in the brkfst or lack thereof; they use to have a very nice set-up, not anymore.. so overall stay was ok but nothing special.. I definitely wont go out of my way to stay here again