Our experience at this hotel was incredibly disappointing and frustrating from start to finish. We were traveling with our child, and the hotel couldn’t even provide a basic crib mattress – just the frame, with no explanation or solution offered.
Nearly everything in the room was broken: the ice machine didn’t work, the window shades were stuck, the hotel phone was completely non-functional, and there were stains everywhere — on the carpet, on the furniture, even on the walls. The room just felt dirty and neglected.
To top it all off, the power went out on the morning we were checking out. No lights, no working elevators. We had to carry all of our bags and our child down multiple flights of stairs in the dark. Not a single staff member offered to help — no apology, no assistance, nothing.
This place is not safe, not clean, and certainly not family-friendly. Do yourself a favor and stay anywhere else. We won’t be coming back.