I tried canceling the room I booked for Sunday and Hotel.com claimed the could not find my itinerary number. I tried canceling it at the hotel and they claimed they couldn’t because it was booked through a third party. I asked for a receipt and I was told the third party would mail it. I still have not received a receipt. Not I have to fight it through my credit card. I feel Hotel. Com and Expedia. I will never nor recommend Holiday Inn Select, Expedia, and Hotel.com.
Cametra
Cametra,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 11 月 5 日
Very helpful staff.
CHRISTY
CHRISTY,1 晚行程
Travelocity真实住客点评
8/10 很好
2025 年 11 月 3 日
Great staff room lacking small things such ss kleenex and trash not emptied. Was decent but could be improved.
Sheri
Sheri,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 1 日
Very close to restaurants
Staff was friendly and quick check in
Hotel was quiet
Anja
Anja,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 29 日
There is no hot tub
Mark
Mark,5 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 10 月 27 日
Kate
Kate,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 10 月 19 日
Room was updated
Joel
Joel,1 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 10 月 19 日
matthew
matthew,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 17 日
The breakfast was good, the hotel was clean.
Dana
Dana,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 10 月 14 日
Emily
Emily,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 10 月 5 日
Clean room. Great breakfast. Extremely hot & humid room as thermostat would NOT go below 72, even though we reset it.
Kris
Kris,1 晚结伴旅行
Travelocity 真实住客点评
10/10 绝佳
2025 年 9 月 28 日
Stayed 3 nights for SkyWars event. Staff were nice, breakfast was decent. Close to venue.
Amanda
Amanda,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 9 月 27 日
Absolutely pissed!@
Made my boyfriend buy shaving cream and a razor when they offer them complimentary. The chocolate milk for breakfast was expired two days before our stay date. I got sick from the breakfast. Will NEVER return to that hotel.
John
John,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 27 日
Great and friendly staff! I had a wonderful stay!
Benjamin
Benjamin,1 晚行程
Expedia真实住客点评
8/10 很好
2025 年 9 月 14 日
ROY
ROY,1 晚行程
Expedia真实住客点评
6/10 好
2025 年 9 月 7 日
Hotel was clean and staff were friendly. The bathroom lights are too bright though and will temporarily blind you in the morning. Breakfast hours were also either shorter than advised or they ran out of food.
Tyler
Tyler,1 晚家庭旅行
Expedia真实 住客点评
8/10 很好
2025 年 8 月 30 日
Troy
Troy,2 晚行程
Expedia真实住客点评
6/10 好
2025 年 8 月 11 日
Can’t Find Your Reservation
On 8/9, walked into the lobby to check in, just to be told that they don’t see my reservation. I showed them the confirmation email with the right date, right address and the amount I am expected to pay. They still can’t find my reservation. They managed to find a room for us, but when I asked if it’s going to be the same price, they told us that they can’t “price match” per policy. They up-charged our stay.
Here’s an idea: go over policy on how to troubleshoot third party reservations. No one wants more points in compensation if there is no chance of trusting IHG in the future.
Even when you do the right thing, it’s always customers who have to pay for consequences.
真实旅客
1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 8 月 10 日
Nice hotel I was upset when I found a bed bug
Gloria
Gloria,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 2 日
Ricky
Ricky,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 1 日
Staff was friendly and professional. The free breakfast was fair. Overall the room was clean and well maintained. The toilet did mske a loud noise. There was a musty smell in the room
Richard
Richard,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 8 月 1 日
CAROLINE
CAROLINE,1 晚行程
CheapTickets真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Friendly staff, easy check-in. Amazing water pressure and comfortable beds.