Staff was condescending and rude. Not helpful. In town for a sports event...spoke with hitel day prior for an early check in...arrived at 1pm...was told room wont be ready until at least 3pm (normal check in time) only to watch 3 other families on the same team check in at 1:30pm. I was sitting in the parking lot. Social hour is only Mon-Wed other hotels offer everyday...seems cheap on hotels part considering prices. Room was just okay, water pressure in shower was non-existant. Just crappy service, facilities and staff. Wont return
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 23 日
David
David,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 23 日
Erik
Erik,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 14 日
Rodrigo
Rodrigo,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 21 日
Amanda
Amanda,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 16 日
Disappointed
Our stay wasn't as good as we had hoped. The pool was closed and the staff didn't offer any alternatives or reasons for it being closed. Breakfast was not very satisfying. They were out of lots of items and didn't replenish them .
Alexa
Alexa,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 16 日
Bryan
Bryan,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 15 日
Jessica
Jessica,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 15 日
I have a habit of calling prior to booking my hotel to ensure the pool is in fact open. I called prior to booking was told yes the pool is open. Later that evening checking in we were told pool was closed and will be reopened the following morning at 8. Next morning came around and was told it would be ready by 10am. 6pm came around and it was still closed. I understand things happen but don’t lie to the guest about the pool being open. I wouldn’t have stayed there had I known beforehand.
maria
maria,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 12 日
My issue was with the employees at the front desk. I felt some rudeness at check in. Then the next day I learned that the gentleman that works up front had entered our room while we were gone. My daughter went to get our keys recoded and he told her that the first night we had been put in the wrong room. Seems like that mistake was theirs. He said that he went in and fed our dog. Why? What else did he rummage through while we were out. My dog has a liver condition and takes meds with every meal. I know her schedule not the desk employee. I was not impressed with there form of customer service! Won’t go back or recommend!
Donna
Donna,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 10 日
Karen
Karen,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 9 日
ROSEMARY
ROSEMARY,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 29 日
Very nice hotel. The free dinner in the evening was a hit and breakfast was really good.
Michelle
Michelle,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 24 日
Stephanie
Stephanie,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 20 日
John
John,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 17 日
Valerie
Valerie,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 16 日
Pamela
Pamela,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 13 日
Alex
Alex,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Alex
Alex,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
Overnight stay
Got in later than expected. The desk clerk, Kelsey was friendly and efficient. She was informative about the services offered.
The room was very comfortable with a separate bedroom off the living room. The kitchen area had plenty of dishes and glasses for a longer stay. Unfortunately we only stayed one night. Highly recommended
Kathy
Kathy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Room was clean and spacious. Theater room was great. Outdoor pool was a little dirty, but it was windy over the weekend. There were no pool towels and only 3 chairs for entire pool area. Otherwise great property, i would stay again and i would recommend to family and friends.
Sarita
Sarita,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Jessica
Jessica,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 26 日
Enjoyable two-night stay
My wife and I stayed at the Staybridge Suites the first two nights of our vacation in New Mexico. Our room was spacious, clean, and equipped with everything we needed. The air conditioning worked well but the fan ran continuously which some guests might find annoying. I found the bed to be comfortable but my wife thought it was on the hard side. We used the outdoor pool and hot tub which were well maintained. The complementary breakfast offered a good selection of hot and cold selections. The employees that we interacted with were friendly and dedicated to providing a positive customer experience. Overall, I recommend Staybridge Suites Las Cruces.