I stayed at Sagrada Familia Barcelona and was given a room where the air conditioning did not work. The evening receptionist confirmed the issue but said the hotel was fully booked and could not move me that night. His only suggestion was to open the windows, which left the room uncomfortably hot.
The next morning, I was moved to a room with working air conditioning. However, when I spoke with the daytime desk manager, she explained that no refund as it is non refundable, or goodwill gesture could be offered. Not even a small courtesy was extended to acknowledge the inconvenience.
I reported the matter to Expedia and received partial compensation, but the hotel itself refused to take responsibility. Charging guests for a room that does not meet basic standards of comfort is unacceptable.
Sagrada Familia Barcelona failed to deliver a minimum level of service and declined to recognize the impact on my stay. I am not seeking apologies—I am seeking fairness.