If I could give zero stars, I would.
Reception is the only clean part. The stairs are old, dirty and had cigarette butts on them, INSIDE on the way to the room. First impression of the room, dirty. Made me feel itchy. There were no bulbs in the lamps, no batteries in remotes. The windowsill was damp and mouldy, the curtains dirty and smelly. The bath and sink were dirty, old and had HAIR in them. The bathroom door handle fell off as soon as it was touched. The bed very uncomfortable and stained. Holes in the walls. I spoke to the ‘manager’ about all of it and I told him I didn’t feel comfortable having my 2 young children stay there. I wanted a refund and I booked another hotel, cheaper and much much cleaner. He was adamant to show me another room ‘with a door handle that works’ which was the only part he went on about and ignored the rest. He wouldn’t give me the refund but I have taken this to Manchester and Liverpool papers so far who have given me a time to share the story with them and send them pictures. I drove all the way from Aberdeen to this hotel and I will be taking it to other papers too and I will make sure nobody stays here. If I had got a refund I’d have left it but clearly they only care about their very over priced payment rather than their customers