Excelente atención por parte de Angel que nos recibió de manera excelente
Ilse Abigail
Ilse Abigail,3 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 21 日
No fue tan agradable sobrevendieron el hotel fila para poder desayunar exageradamente larga y lo mismo con la cena. Fila para usar el elevador y el aire acondicionado no funcionaba en mi habitación que me entregaron tarde aún teniendo yo early check in
Ivonne
Ivonne,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 10 日
Krystal Grand Resort in Puerto Vallarta.
I would rate my overall stay a 5 out of 10. The property is outdated, the bathroom is the worse I've ever seen in my life, and the food was very average. Sometimes they would have the same food at dinner that they served at lunch. The bathroom was so small that when you sat on the toilet, your head would be two inches from the wall. I was told the property was bought out, and was to be completely renovated in about a year. My stay wasn't the worse place I've ever stayed, but I certainly wouldn't stay there again. The pictures on Hotel.com did it no justice.
Acie
Acie,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 9 日
Andy
Andy,5 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 3 日
Rajadurai Anton
Rajadurai Anton,5 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 2 日
Rubén Eduardo
Rubén Eduardo,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 30 日
Krystal Grand Stay
There was a problem with the air conditioning and ceiling fan the first few days. They had to come out 3 or 4 times to fix it. I believe that it was somehow connected to the patio door because after they fixed it, I wasn't able to open the door; therefore, unable to actually sit out on the patio; which was too bad because it was a beautiful view and I was only able to appreciate it with the door closed. There was also an odor in the restroom maybe the first couple of days that seemed to dissipate after that. Otherwise, enjoyed my stay.
真实旅客
4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 28 日
Claudia Beatr
Claudia Beatr,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 26 日
Brittany
Brittany,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 26 日
En construcción , pero. En general la gente muy amable
Angela
Angela,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 23 日
Where do I start
1) room appeared nice. Beds were comfortable
2) I was told I could not have inflatable tube for my 3&5 year old but all the local Mexicans could. Caucasian or Canadians weren’t allowed I guess
3) next day I was also told my 3&5 year old were not allowed to jump in the pool but again everyone else was allowed.
4) food was as limited but good.
5) drinks were good and servers around the pool were great
6) French resto was only one I tried and was great.
7) we had heavy rain day 3 that flooded out entire room. It was coming in the ceiling. When I went to talk to Libby I was in ankle deep water. The entire hotel was as falling apart. The ceilings all had holes and water pouring out them. Got moved to another room which was nice but on the 4th floor and the elevators were all not working. So I had to carry my kid and stroller up and down 4 flights of stairs
8) I wanted to use an umbrella to take a walk and was told I was not allowed
Enjoyed ourselves as much as we could but would not go back or refer friends there sadly. This hotel needs a massive renovation
April
April,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 18 日
Increíble hotel, todo está a la comodidad
Georgina
Georgina,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 6 日
El servicio muy bueno todos el equipo súper amable todo el tiempo.
Le hace falta un poco de mantenimiento a las instalaciones, pero el servicio compensa la experiencia.
La comida en general de muy sabor
María elena
María elena,4 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 1 日
Sólo funciona un elevador y no tiene aire acondicionado, eso hace muy lento e incómodo el servicio. El bufet no lo resurten lo suficiente, deberían asegurar disponibilidad de todos los alimentos en el tiempo que dura el servicio. Los shows muy buenos, el servicio del personal excelente. La calidad de los alimentos promedio
IRMA DANIELA
IRMA DANIELA,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 14 日
Nice Stay For a 4 Day Trip
Nice place to stay in! It wasn’t too crowded when we stayed in the month of May. You have access to Krystal Grand and Hacienda which is a nice plus as Krystal Grand is more family friendly and Hacienda is for adults and more quieter. The food was not bad but could improve. You also have to make a reservation for the restaurants for the dinner option but if you don’t make it on time you are out of luck. We managed to get one on our last night only after talking to reception. You also have to pay a fee for room service. The staff were very friendly and always helpful. No complaints on that. Overall it was a very nice experience.
Heriberto
Heriberto,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 26 日
Hotel agradable. Sólo que reserve junto con 2 menores y Expedia no le notificó al hotel dicha reserva y tuvimos que pagar otro cargo adicional al llegar al hotel.
BERNARDO AVELINO MELCHOR
BERNARDO AVELINO MELCHOR,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 22 日
Rosalio
Rosalio,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
Hun
Hun,3 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 4 月 19 日
I was given a room with a construction view and I payed for a pool view , after the switch us they gave us a
Rosalio
Rosalio,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 16 日
Still excellent best location
Mitra
Mitra,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 7 日
EXCELENTE
Perfectamente bien
gilberto
gilberto,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 5 日
Trisha
Trisha,6 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 3 日
Nice and clean resort. Beach is right at the backyard. Friendly employees.
Dony
Dony,6 晚家庭旅行
Expedia真实住客点评
8/10 很好
2025 年 3 月 30 日
Bel établissement, piscine infinity et bonne nourriture.
katya
katya,4 晚浪漫旅行
Expedia真实住客点评
2/10 很差
2025 年 3 月 24 日
Paid for a partial ocean view which we got but had to look out at the construction site as well. Breakfast was probably the best meal and that still wasn’t great. Would not recommend this hotel.