Todo muy bien, habitaciones muy limpias, camas y almohadas muy cómodas, excelente servicio de bar y snacks en la alberca sobre todo el señor Jonathan, check in rápido, la comida muy buena, nos gustó mucho sin duda regresaremos
Alcira
Alcira,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 26 日
Si
pedro
pedro,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2026 年 2 月 25 日
Staff good, food so so but restaurants challenged because of the riots. Disappointed with hptels
Linda
Linda,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2026 年 2 月 19 日
Diana judith
Diana judith,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 12 月 23 日
Estuvieron en remodelación y no dieron aviso. Todo el tiempo olía a pintura. Y tuve problemas con el agua.
Quitaron el servicio de sushi en el "SUSHI BAR".
Ana Claudia De La
Ana Claudia De La,5 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 22 日
Karina
Karina,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 22 日
Todo limpio y en orden, la atención de personal muy buena
Jorge Esteban
Jorge Esteban,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 12 月 20 日
The staff is friendly. The food is plentiful. The pools are very nice and location great. However, we booked a partial ocean view and were given a room on the 7th floor. Looking out our sliding door, we were eye level with about 30 constructions guys building the new hotel next to us. We could barely see any ocean over all the metal rods and other construction materials. On top of that the 8th floor is being renovated so we woke up to furniture being drug across the floor above us. I think the 7th floor should not be occupied, and certainly rooms on the side facing the construction should not be advertised as having any kind of desire view.
Lisa
Lisa,1 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 14 日
La atención fue excelente, tanto en área de recepción como en el buffet y en toda la zona en general
Greco Alejandro
Greco Alejandro,2 晚浪漫旅行
Expedia真 实住客点评
6/10 好
2025 年 12 月 8 日
Check in experience was not great, room offer was leaking and after waiting 1.5 hr finally got a room.
Construction going on site, service was great and staff was helpful
Haninder
Haninder,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 8 日
La habitacion de 2 niveles con tina e hidromasaje es 10/10. Excelente seecicio
Carolina
Carolina,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 12 月 8 日
Lourdes
Lourdes,1 晚行程
Hotels.com真实住客 点评
8/10 很好
2025 年 12 月 7 日
The staff were all amazing. Especially Daniel in Entertainment went out of his way to make us comfortable.
The location is great and the pool area is lovely. I would rate it a 3.5 out of 5 and very affordable.
Linda
Linda,10 晚行程
Expedia真实住客点评
6/10 好
2025 年 12 月 7 日
Nada que SeaTac’s.
Cirilo
Cirilo,4 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 12 月 1 日
Un lugar agradable
Blanca Sofia
Blanca Sofia,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 30 日
The food was great and we really enjoyed the Italian a la carte! There was some construction going on while we were there, but I can see how beautiful it will be when it’s all done
Pamela Carissa
Pamela Carissa,7 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 29 日
Tet
Tet,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 27 日
We stayed at Krystal Grand PV, when we booked we up graded to partial ocean view and when we got there we didn’t really care for the room so we were moved the next day to a full ocean view ( it was unbelievable view of watching ships coming and going) and another advantage of booking partial ocean view is we were able to go over to the adult only area and it was fantastic and no kids. So over all we were very happy.
James
James,12 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 11 月 26 日
We are from Canada, and the pool/beach activities fella, Danny, was awesome. He was great with my kids, and even gave them keychains the morning we left.
We enjoyed our stay, the food was a amazing and such a variety of options. The staff are friendly, and spoke well English even for our kids to visit with. The bartenders were great and there was always staff cleaning and tidying up all areas of the resort.
Shelby
Shelby,7 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 11 月 25 日
The manager treated us horrible gave us a bad room it smelled we paid for a better room and more expensive room and gave us the worst one they had. He didn’t care for our concerns he just simply said take it or leave it you won’t find another room in the same day he was right.
Annalee
Annalee,4 晚结伴旅行
Expedia真实住客点评
6/10 好
2025 年 11 月 25 日
I just want to start by saying that EXPEDIA could have noted that the hotel was being remolded because my view was another hotel being built literally 30 feet away.
Pool/beach service, I have no complaints. Alexis was awesome. Never a dull moment.
Rooms, not too bad but housekeepers could have been more attentive to cleaning. Weeks of dust sitting on some of their furniture. Room was missing iron. Safe and AC was not working.
Food, well here comes the good part. Be very careful on what you eat here because my whole family got food poisoning. Just stay away from the stuff that sits outside in the heat all day. You can’t have ceviche sitting outside without proper temperatures. After this whole ordeal and we left hotel our driver had told us that another lady had been sick with food poisoning the day before. Someone please step in.
Management, LUCY did an awesome job on providing medical attention to us without cost. Lucy does know what it takes to satisfy the customer because she was always checking up on us to make our stay more comfortable.
Concierge helped us where they could but let’s be real, I haven’t met anyone that could help someone with food poisoning. You got to let it pass.
Overall, I think it’s a good thing that Hyatt bought them out and is transitioning the hotel over but still months away. I think the food program needs help. I didn’t want to do this review because I felt bad for the people that really tried. I was in love with this hotel 2 years ag
Christian
Christian,2 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 11 月 18 日
Jane
Jane,7 晚行程
Expedia真 实住客点评
10/10 绝佳
2025 年 11 月 17 日
Todo excelente
Carlos
Carlos,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 11 月 17 日
Disa
Disa,9 晚行程
Expedia真实住客点评
8/10 很好
2025 年 11 月 17 日
El personal, aunque de repente olvidaban poner toallas, quizá pondría un poco de variedad en la comida, la bebida buena, la estancia agradable