El servicio muy bueno todos el equipo súper amable todo el tiempo.
Le hace falta un poco de mantenimiento a las instalaciones, pero el servicio compensa la experiencia.
La comida en general de muy sabor
María elena
4 晚家庭旅行
4/10
Sólo funciona un elevador y no tiene aire acondicionado, eso hace muy lento e incómodo el servicio. El bufet no lo resurten lo suficiente, deberían asegurar disponibilidad de todos los alimentos en el tiempo que dura el servicio. Los shows muy buenos, el servicio del personal excelente. La calidad de los alimentos promedio
IRMA DANIELA
2 晚家庭旅行
8/10
Nice place to stay in! It wasn’t too crowded when we stayed in the month of May. You have access to Krystal Grand and Hacienda which is a nice plus as Krystal Grand is more family friendly and Hacienda is for adults and more quieter. The food was not bad but could improve. You also have to make a reservation for the restaurants for the dinner option but if you don’t make it on time you are out of luck. We managed to get one on our last night only after talking to reception. You also have to pay a fee for room service. The staff were very friendly and always helpful. No complaints on that. Overall it was a very nice experience.
Heriberto
3 晚行程
2/10
Rosalio
3 晚行程
4/10
I was given a room with a construction view and I payed for a pool view , after the switch us they gave us a
Rosalio
3 晚家庭旅行
10/10
Perfectamente bien
gilberto
3 晚行程
10/10
GERARDO
5 晚行程
10/10
Kim
7 晚行程
10/10
ana
2 晚行程
10/10
the room as absolutely filthy and not cleaned. Mold everywhere. Can’t get proper change of towels or bedding. They limit your restock of water, even with a medical condition involving a Cpap. My husband and 5 year old where sick and to avoid spreading, they wanted to stay in room. We weren’t allowed to bring food to them and the option was $150 peso charge room service. My 5 year old wasn’t allowed to sit outside without shoes on, but a lady with a see through coverup wearing only a thread of a thong and barely covered nipples was allowed to sit and eat. The hallways were never cleaned and were absolutely disgusting. My husband ended up with mold infection in his lungs and sick. My son noticed an ear plug on the ground in the hallway and after 6 days, still was there. The room wrecked of mold and curtains had visible mold on them.
Allison
7 晚家庭旅行
10/10
Ritchie
1 晚行程
10/10
Good hotel, staff very friendly. Touch up renovation would be great, but for the price - it’s a great option.
Ievgen
7 晚家庭旅行
8/10
La comida increíble, excepto el restaurante francés. Muy buen servicio e instalaciones.
Jairo
3 晚浪漫旅行
8/10
La comida no es la mejor pero el servicio del personal es muy bueno
Jules
3 晚浪漫旅行
10/10
Carlos
4 晚行程
4/10
Bebidas no fueron acorde al precio que se paga por el hospedaje, y tuve que ir a recepcion en varias ocasiones por falla en llaves de habitacion, cobro de mas y no entregaron tarjeta para toallas
Edgar
2 晚家庭旅行
10/10
Andrzej Piotr
8 晚行程
4/10
Staff was friendly and attentive with the exception of when the beach was rented to cruise ships docked for their passengers.
Condition of the resort was poor and cleaned only with water - no cleaning agents. This included the reusable cups used by the bars for cocktails.
George
5 晚行程
6/10
Very disappointed- lack of food options - especially dinner. A la carte restaurants are not open every night and can be difficult to get a reservation
Hotel is very run down!!!! Basic
Typical pool/beach chairs is an issue too
Michele
5 晚结伴旅行
10/10
Christian jose
1 晚行程
6/10
Maria Elena
4 晚浪漫旅行
6/10
On the positive side, the beach at this property is excellent! Some less positive things were only two ala carte restaurants open per day and food was poor. Always short on beach towels and towels for the rooms. Not enough poolside and beach loungers to go around. The lack of inventory at this resort made it feel like it was going to shut down soon and they were trying to get by with as little as possible. Rooms need updating as well. The staff for the most part were excellent. Other than one manager that was quite rude from the Hacienda side. Overall, we still had a good vacation, but the property and inventory really need to improve.
Darryl
10 晚家庭旅行
10/10
Oscar
2 晚家庭旅行
4/10
We were disappointed with the food choices and dining experiences. We would have preferred more options and felt the same food was repeated day after day. We found ourselves dining off resort more than we anticipated.
Our room was fine but we needed to ask the desk a number of times during our stay for hand and wash towels for the bathroom.