4/10 尚可
2025 年 11 月 6 日
My family and I have been visiting Hyatt Vacation Club at Wild Oak Ranch in San Antonio every year since 2019 for my oldest son’s birthday. It used to be one of our favorite traditions, but this year’s stay from October 31–November 2, 2025, was deeply disappointing.
When my parents arrived before us to check in, the front desk agent was rude and dismissive. They left upset and waited until I arrived, when a gentleman named Diego kindly resolved the issue. After check-in, we encountered multiple problems that made our stay uncomfortable.
The fire-pit area was closed both nights, even though it’s a highlight for families. The largest hot tub was out of service — staff said it’s been broken since March — and our unit had no hot water for two days despite several maintenance calls. My mother and I also became sick after eating burgers from the on-site food service.
The biggest concern came the first night, when an intoxicated guest backed her truck into mine and drove off unaware. The area was dimly lit and unsafe.
We’ve always loved this resort for its family atmosphere, but this trip left us disheartened. Even my son said he’d rather celebrate elsewhere next year. I truly hope management addresses these issues so other families don’t experience the same disappointment.
Nathan
Nathan，2 晚家庭旅行
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