The property and overall expectation for an IHG hotel was as expected (one of the reasons why we choose to stay in them), except one major disappointing issue. We arrived on 9/13, on 9/16 their elevator broke. They placed a sign that is was a shutdown as part of improvement works it was out of service since the 17th, which was incorrect and odd. We were provided a room on the 7th floor. We had to go up 7 flights of stairs for the remainder of the trip when we departed on 9/19. The part that was most disappointing was that the management/staff made no effort to either offer us a room on a lower floor, (which did appear they had available), assist us with our luggage on the AM of checkout, offer some IHG points (I am a member in long standing), etc. On one occasion, one of the staff members apology seemed very dismissive. We had additional family that had rooms on the 4th and and 5th floors and they had the same comments that I am providing. So what would have been a perfect trip to Paris was smudged by something that could have been handled by just being a little polite. I know they could not fix the elevator, I know what it takes to have them serviced as I have worked for medical practices that have had this happen, and we made every effort to accommodate patients that this may inconvenience.