We checked in and got a room that had a bed that felt like a wood board. Asked for a new room, issue was pretty much the same and we went to reception the next day to cancel and the receptionist started talking loud and did not stop or listen. She kept saying „what do you expect fir the price you paid“.
After a short argument she upgraded us to a better, their best room. Which was basic at best. I have no idea how this is a 4 star hotel. The rest of the staff was fabulous and super friendly. We asked to talk to the GM and they refused. We slept there and spent as much time away as possible. The restaurant is like a train station waiting hall, not even an attempt to make it comfortable. The pool is good, the view is fantastic, the hairdryer was faulty and the hand towels were basically cloth napkins, not towels.
I have to give a bad review but there is no way this is a hotel that should be under 4 stars.
Steven Eugene
Steven Eugene,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 20 日
Clodoaldo
Clodoaldo,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Allt var bra utom myrstigen i badrummet.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 9 日
vista mare fantastica
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
소렌토 셔틀버스 이용 하시면 편리해요
주차장도 있어서 충분히 이용 가능 합니다
렌트 하시면 추천해요.
수영장도 있어서 좋고 조식도 잘나와요
HYEBIN
HYEBIN,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 19 日
Celso
Celso,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 16 日
Muito barulho entre os quartos
Quartos antigos
Cadeiras da piscina super desconfortáveis
Pequeno almoço fraco
Rita
Rita,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 9 日
Ulla
Ulla,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 4 日
Nathaniel
Nathaniel,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 27 日
The terrass and the view was fantastic but the hotel i a bit
Mikael
Mikael,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 24 日
Não vale
Hotel razoavel, cafe da manga sem um item gostoso de comer
Hotel longe da cidade e ainda cobras estacionamento para minha surprises
Tive em 2 oportunidades pedir para arrumarem o quarto pois uma noite cheguei tarde e tive que arrumar e pedir tudo limpo
Liliane
Liliane,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 19 日
Great hotel, amazing staff
The hotel was wonderful, but the staff were the best. Everyone there was incredibly helpful and kind. I could not have asked for a better experience.
Zachary
Zachary,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 29 日
The front reception staff when we checked in were awesome can’t say the day for our check out experience. The location of the hotel was not great as you have to run across a very busy road to get to your car or the shuttle. There was only one dining option. The views were amazing but the food was nothing special. The bed was very hard and the pillows very flat and hard. I have never done this before but the pillows were so bad I had to as at the front desk if they could get me a better one. They did and I appreciate that as it was a slight improvement.
If you have mobility issues, do not want to have to be on the hotel shuttle schedule and don’t mind firm bed and hard pillows it is a very hotel
Carol
Carol,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Ideal location for a quiet break
All the staff at reception, especially Graziana and Thomas, restaurant and shuttle drivers were excellent. Very friendly and helpful.
Large, clean room with a private outdoor sitting area. TV was tiny though, difficult to see detail from the head of the bed! Possibly something to be done in the next round of upgrades.
Pool area had a great view over the bay.
Free shuttle service was very useful. We had a car but parking in Sorrento is difficult so we used the shuttle service to get to the drop off point which was minutes walk to Piazza Tasso and Marina Piccola for the ferry to Capri.
Vipan
Vipan,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 17 日
MAURO
MAURO,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Jose
Jose,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 27 日
Tutto bellissimo pulito e ordinato personale al top cortesi e gentili consiglio di andare
Sergio
Sergio,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 21 日
Excellent place to stay if you like to be in a quiet and safe place. Parking is free and convenient( however leaving the parking lot is difficult no view from traffic coming down hill ( a traffic mirror would a big improvement)
Breakfast and views are stunning, employees all deserve an excellent.
Augustinus
Augustinus,3 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 18 日
Great hotel! Staff were extremely helpful. I highly recommend this hotel.